Courtney Turner
San Diego,CA
Summary
Unit Coordinator with eight years of human service experience and strong leadership skills to employ trauma-sensitive technique that promote protection, support and empowerment. Maintains compassionate environment and service delivery approach to improve functioning and reduce trauma symptoms. Strong knowledge of general counseling methods, crisis interventions skills, community resources and cultural differences to foster effective treatment solutions.
Overview
10
10
years of professional experience
Work History
Hospital Unit Coordinator
Kaiser Permanente
San Diego, CA
06.2014 - Current
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Coordinated non-clinical and ancillary services of assigned patient care units.
- Collected and analyzed data related to customer service, patient charges and supply utilization.
- Led and directed staff to encourage internal and external customer service through positive interactions within facility and community.
- Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
- Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
Customer Service Representative Agent
Time Warner Cable
San Diego, CA
01.2013 - 05.2014
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
Relief Manager
Public Storage
San Diego, CA
12.2011 - 01.2013
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Provided constructive feedback to workers, which improved morale and boosted efficiency.
- Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
- Answered customer questions and provided immediate assistance to deliver exemplary service.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO11.2019
High School Diploma -
Junipero Serra High School
San Diego, CA06.2006
Skills
- Organization and Time Management
- Operating Plans Development
- Interdepartmental Functions Coordination
- Coordinating Unit Activities
- Teamwork and Collaboration
- Office Coordination
Timeline
Hospital Unit Coordinator
Kaiser Permanente
06.2014 - Current
Customer Service Representative Agent
Time Warner Cable
01.2013 - 05.2014
Relief Manager
Public Storage
12.2011 - 01.2013
Bachelor of Science - Business Administration
Colorado Technical University
High School Diploma -
Junipero Serra High School
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