Courtney Turney
Louisville,KY
Summary
A dynamic leader with a proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations.
Overview
3
3
years of professional experience
Work History
Criminology and Sociology Ambassador
WKU Criminology And Sociology Depratment
2021.08 - Current
- Maintained a positive demeanor and representation of the department.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Greeted visitors and clients to create a welcoming atmosphere.
- Built relationships with prospective professors, fostering collaboration and understanding between the organization and the community.
- Provided campus tours and answered questions regarding university life
Pretrial Services Intern
Warren County Justice Center
2024.01 - 2024.05
- Expanded knowledge of community resources available to defendants by researching local service providers and maintaining an up-to-date resource directory.
- Monitored Court cases daily
- Reviewed cases and gained an understanding of the judicial system for pre-trial arrangements
Location Supervisor at Burrito Bowl WKU (Aramark)
Aramark
2023.10 - 2024.01
- Supervised employees, Keeping account of the safe, Cleaning the workspace, Working alongside employees in customer service, Troubleshooting for issues inside the workplace
- Mentored junior staff members, fostering professional growth and development within the team.
- Facilitated open lines of communication between employees at different locations to foster a collaborative work environment.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies.
- Increased customer satisfaction through effective communication and problem resolution.
- Conducted staff training sessions on industry best practices, enhancing the skill set of team members for better results.
- Ensured workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Implemented quality control measures to maintain high standards in service delivery and customer experience.
- Improved team efficiency by streamlining location management processes and procedures.
Program Director at Camp Pennyroyal
Girl Scouts Of Kentuckiana
2023.05 - 2023.07
- Curated activities for campers
- Assisted with homesick behavior
- Filled in when needed
- On-call assistance throughout the day
- Mental Health First Aid Certification
- Level 1 instructor trained for Archery
- Hosted camp wide games and creating programming for the campers throughout the day
- Created lists of items necessary for programming that fit within a budget
- Monitored transportation of campers
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Provided ongoing direction and leadership for program operations.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
Bumble Honey Campus Lead and Marketing Manager (F22-S23) Community Specialist (F23-S24)
Bumble
2022.08 - 2023.05
- Curate flyers and content, Led a team of students, Hold my team accountable
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department.
- Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
- Created and managed social media campaigns to increase brand engagement.
Western Kentucky University Preston Center Control Desk Attendant
WKU Recreation And Wellness
2022.02 - 2023.05
- Assisted patrons, Answered phone questions, Checked out equipment for patrons, Washed and folded patron towels, Counted keys and equipment
- Enhanced customer satisfaction by providing efficient and friendly service at the front desk.
- Contributed to positive team dynamics by assisting colleagues with tasks when necessary, fostering a collaborative work environment.
- Increased efficiency by monitoring inventory levels of supplies used at the front desk regularly.
- Maintained cleanliness of entranceway, lobby and restrooms.
- Resolved guest issues promptly and professionally, ensuring positive feedback and return visits.
- Greeted guests entering and exiting facility.
- Maintained a clean and organized front desk area for optimal guest interaction.
- Established relationships with guests to grow and retain client base.
- Assisted guests with special requests to ensure a comfortable stay.
- Answered phones and assisted callers with inquiries.
- Streamlined check-in and check-out processes for improved guest experience.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
Victoria Secrets PINK Campus Rep
Victoria's Secret PINK
2021.01 - 2023.05
- Created marketing material on social media and photography, Promote VSPINK as a brand, Partnered with other businesses, Recruited and facilitated a team
- Implemented effective social media strategies to promote campus events, reaching a wider audience of potential participants.
- Facilitated connections between student clubs and organizations, fostering collaboration on joint initiatives and projects.
- Increased awareness of university resources by creating informative materials and conducting presentations for incoming students.
- Maintained open lines of communication between our institution''s administration and the student body, serving as a trusted liaison in addressing concerns or issues that arose during the academic year.
- Collaborated with campus staff to streamline event planning and execution processes.
- Supported diversity initiatives on campus by advocating for inclusive policies and practices within all aspects of university life.
- Strengthened relationships with local businesses by establishing partnerships for sponsorship opportunities and discounts for students.
Western Kentucky University Preston Center Facility Supervisor
WKU Recreation And Wellness
2022.08 - 2023.05
- Answering phone calls, Control desk attendant duties, Open and close the gym, Unlock and lock doors within the building, Emailing patrons
- Enhanced safety standards by conducting thorough risk assessments and addressing hazards promptly.
- Improved facility efficiency by implementing streamlined processes and procedures.
- Conducted regular audits of facility conditions, identifying areas in need of improvement or repair.
- Maintained a clean, organized environment through diligent oversight of janitorial staff and adherence to strict sanitation protocols.
Western Kentucky University HRL Desk Assistant
WKU Housing And Residence Life
2021.08 - 2022.03
- Logged in packages
- Sorted mail
- Checked in and out guests
- Answered the phones
- Interacted with housing residents
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Collaborated effectively within a team environment to achieve common goals while also demonstrating independent initiative in completing tasks.
- Maintained accurate records with diligent data entry, ensuring information was up-to-date and easily accessible.
- Developed positive relationships with clients through excellent interpersonal skills during phone conversations or face-to-face interactions.
Western Kentucky University HRL Resident Assistant
WKU Housing And Residence Life
2021.08 - 2021.10
- Emergency on call for 12 Hours
- Monthly resident check in
- Maintained a cohesive and inclusive environment
- Mediate conflicts between residents
- Submit required reports
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted residents in preparing for activity and social programs.
Education
Bachelor of Arts - Criminology And Psychology, Forensic Psychology
Western Kentucky University
Bowling Green, KY05.2025
Assumption High School
05.2020
Skills
- Customer Engagement
- Team Management
- Brand Awareness
- Courtroom Etiquette
- Professionalism and Ethics
- Interpersonal Relations
- Risk assessment proficiency
- Criminal justice knowledge
- Health and safety compliance
- Technical knowledge
Volunteer Hours
- Black Women of Western, 6
- Baptist Campus Ministry (WKU), 4
- Living Hope Baptist Church
- Cookout Committee, 4
- ISEC Orientation, 8
Executive Board Positions
- Major Redz Dance Team, Manager, 2020, 2021, Curated ideas for events, Communicated with the coach, Assisted the co-manager, Reserved spaces for practice
- Black Student Alliance, Secretary, 2021, 2022, Take notes during meetings, Email each member notes from each meeting, Keep times for each meeting, Assist Operational Manager, Created marketing and social media content, Public speaking
- Brand Ambassador for KAOIS LLC., 2021, 2023, Promote KAOIS as a brand, Representing KAOIS, Assist with events, Work with a team
References
- Susan Blacketer, 502-593-9525, Msblack416@aol.com
- Leslie Rostampour, +1 270-599-2749, Rostampour-leslie@aramark.com
- Tammy Miller, 270-779-4182, Miller-tammy@aramark.com
- Carmen Strange, 502-554-4832, Carmenstrange1@hotmail.com
- Nigel Farmer, 270-320-8977, Nigel.farmer@wku.edu
- Holli Drummond, 270-745-2259, holli.drummond@wku.edu
Timeline
Pretrial Services Intern
Warren County Justice Center
2024.01 - 2024.05
Location Supervisor at Burrito Bowl WKU (Aramark)
Aramark
2023.10 - 2024.01
Program Director at Camp Pennyroyal
Girl Scouts Of Kentuckiana
2023.05 - 2023.07
Bumble Honey Campus Lead and Marketing Manager (F22-S23) Community Specialist (F23-S24)
Bumble
2022.08 - 2023.05
Western Kentucky University Preston Center Facility Supervisor
WKU Recreation And Wellness
2022.08 - 2023.05
Western Kentucky University Preston Center Control Desk Attendant
WKU Recreation And Wellness
2022.02 - 2023.05
Criminology and Sociology Ambassador
WKU Criminology And Sociology Depratment
2021.08 - Current
Western Kentucky University HRL Desk Assistant
WKU Housing And Residence Life
2021.08 - 2022.03
Western Kentucky University HRL Resident Assistant
WKU Housing And Residence Life
2021.08 - 2021.10
Victoria Secrets PINK Campus Rep
Victoria's Secret PINK
2021.01 - 2023.05
Bachelor of Arts - Criminology And Psychology, Forensic Psychology
Western Kentucky University
Assumption High School
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