Summary
Overview
Work History
Education
Skills
Core Competencies
Certification
Timeline
Generic

Courtney Tyler

Accokeek,MD

Summary

Highly reliable and security-focused administrative and technical professional with hands-on experience in high-security environments supporting classified systems, personnel access, and operational workflows. Adept at managing secure data systems, coordinating clearance verification, and issuing credentials in compliance with federal and agency protocols. Strong record of identifying process improvements, enhancing security compliance, and delivering excellent service in sensitive environments. Currently pursuing Security+ certification to further expand cybersecurity expertise.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Help Desk Specialist

MC Dean
Accokeek, Maryland
12.2023 - Current
  • Manage daily badging office operations, ensuring secure workflow, and federal compliance.
  • Input and verify security clearance data into the electronic system.
  • Conduct safety briefings, and issue access badges to employees and contractors.
  • Provide user training and troubleshoot system issues to enhance efficiency.

Key Contributions:

  • Developed and delivered targeted training, improving system and customer proficiency.
  • Streamlined trouble ticket processes, reducing resolution times.
  • Improved access protocols, boosting security and usability.

Security Monitor

PAE
Fairfax, Virginia
05.2021 - 12.2023
  • Monitored facilities and personnel to detect and respond to potential threats.
  • Ensured compliance with security procedures while escorting uncleared personnel.
  • Maintained logs and generated incident reports to uphold site security standards.

Key Contributions:

  • Provided comprehensive reporting to prevent security breaches.
  • Fostered compliance through clear communication and a professional presence.

Nordstrom Rack

Customer Service Associates
McLean, Virginia
08.2018 - 12.2023
  • Supplied frontline support in a high-volume retail setting, with a focus on client satisfaction.
  • Resolved issues promptly, and maintained customer loyalty.

Key Contributions:

  • Key management team members promoting operational excellence.
  • Trained on and utilized store technology to improve workflows.

Education

High School Diploma -

Gywnn Park High Shool
Brandywine, MD
05-2015

Skills

  • Badge Management System (eg, Lenel, AMAG, or similar)
  • Clearance Databases & Access Control Tools
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Help Desk Systems & Ticketing Tools (ServiceNow, Remedy- exposure assumes)
  • CCTV and Surveillance Monitoring Systems
  • Incident Reporting Systems
  • Cybersecurity Fundamentals (DoD frameworks, NIST- in study)

Core Competencies

  • Classified Systems Support- experience supporting operations in TS/SCI environments with Full Scope Poly
  • Security Clearance Processing- entry and verification of clearance data, badge issuance, and secure access control
  • Help Desk & Technical Support- troubleshooting, ticketing, and user education in secured environments
  • Security Protocol Enforcement- monitoring uncleared personnel, ensuring SOP adherence, and reporting discrepancies
  • Training & SOP Development- creating user training and documentation to improve proficiency and compliance
  • Customer Service in Cleared Settings- high-levels service delivery with discretion and professionalism
  • Process & Workflow Optimization- implementing efficient systems and improving team productivity
  • Security+ Knowledge Base- studying core cybersecurity concepts including threats, mitigation, and best practices

Certification

  • Security+ certification (In Progress)
  • Top Secret / Sensitive Compartmented Information (TS/SCI)
  • Full Scope Polygraph

Timeline

Help Desk Specialist

MC Dean
12.2023 - Current

Security Monitor

PAE
05.2021 - 12.2023

Nordstrom Rack

Customer Service Associates
08.2018 - 12.2023

High School Diploma -

Gywnn Park High Shool

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