Courtney Upshaw
Tacoma,WA
Summary
Qualified Lead Medical Assistant with proven background in managing clinical tasks and patient care. Demonstrated ability to enhance operational efficiencies and support medical teams in delivering quality healthcare. Skilled in patient communication and medical record management.
Experienced with patient care and clinical operations to support healthcare teams. Utilizes effective communication and administrative skills to enhance patient experiences. Knowledge of medical protocols and procedures ensures smooth clinic functionality.
Healthcare professional prepared for this role, bringing valuable experience in clinical settings. Known for improving patient care processes and supporting medical staff effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Proficient in patient communication and medical procedures.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Indigo Urgent Care Multicare Health Systems
01.2024 - Current
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Prepared and administered medications to alleviate patient symptoms.
- Reduced wait times for patients through effective scheduling adjustments based on demand patterns.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Oriented and trained new staff on proper procedures and policies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Measured patient pulse oximetry.
Business Analyst
Gainwell Technologies LLC
03.2022 - 10.2023
- Operations management
- Testing provider environments for launch into state Medicaid programs
- Configuration of product and benefits
- Created How to requirement's based on state approval match
- Edit Mapping of requirement's per state guides
- October 27th was last day of employment because of "Layoff" work force reduction
Lead Certified Medical Assistant
West Sound Dermatology
02.2016 - 02.2022
- Lead a team of 8 Medical Assistants in a 5 provider practice
- Assisted with cosmetic procedures and cosmetic sales
- Launched promotion's for lasers, cosmetics, Botox and fillers
- Assisted with minor surgical procedures including setup and take down
- Took inventory and ordered weekly for entire clinic
- Created workflows and protocols
- MIPS measurements were always completed and clinic was able to bonus every year
- Roomed patients, took vitals, chief complaints, updated medications
- Scribed for providers
- Created schedules and vacation calendars for MA's
- Attended interviews for potential new employees
- Trained all new employees coming into clinic
- Efficient with EMR
- EMA Charting program
- Proficient at phlebotomy
- Amazing rapport with Pharmaceutical and cosmetic representative's
- Scheduled quarterly staff fun nights
Certified Medical Assistant Dermatology
Virginia Mason Franciscan Health
05.2015 - 02.2016
- Roomed patients
- Took vitals, chief complaints
- Procedure set up and take down
- Called in mediation refills, medications by provider discretion and prior auths if needed
- Informed patients of diagnosis
- Sent MOHS referrals
- Suture removals
- Provided patients education and teaching on how to self administer biologic injections
- Assisted with Cosmetic procedures
- UVB light therapy
Certified Medical Assistant
Renal Remission and Hypertension consultants
07.2011 - 05.2015
- Roomed patients, took vitals
- Prepped chart notes on paper charts
- Administered B-12 injections
- Iron infusions
- Chart prep and referrals for dialysis start up and transplant candidate's
- Checked in patients, registration, took insurance and copays
- Obtained labs for provider review
- Patient education on diagnosis
- Answered multi phone lines and scheduled accordingly
Certified Medical Assistant Urology
The Doctors Clinic
09.2005 - 07.2011
- Roomed patients, obtained vitals, chief complaints
- Procedure setup and take down
- Set up vasectomy clinic on Fridays
- Surgery scheduler for ASC and main hospital
- Obtained bladder ultrasounds
- Changed male and female catheters
- Obtained URP's( urethral pressure profiles)
- Assisted in cystoscopies for male and female patients
- Gave Lupron injections for prostate cancer patients
- Patient education in diagnosis
- EMR super user from paper charts
Education
Certificate of Technical Studies - Medical Assistant
Bryman Technical College
Bremerton, WA06-2005
Skills
- HIPAA compliance
- Clinical leadership
- Insurance verification and billing
- Vital signs monitoring
- Staff oversight
- Team building and supervision
- Critical thinking
- Inventory and supply management
- Medical terminology proficiency
- Clinical flow management
- CPR
- Phlebotomy expertise
- Patient education and counseling
Certification
- Basic Life Support (BLS) - American Heart Association.
- Certified Medical Assistant (CMA)
- Xray Technician Limited scope certification
- OSHA Certified
- CPR/AED Certification
- ServSafe Food Handler's Certification
Timeline
Lead Medical Assistant
Indigo Urgent Care Multicare Health Systems
01.2024 - Current
Business Analyst
Gainwell Technologies LLC
03.2022 - 10.2023
Lead Certified Medical Assistant
West Sound Dermatology
02.2016 - 02.2022
Certified Medical Assistant Dermatology
Virginia Mason Franciscan Health
05.2015 - 02.2016
Certified Medical Assistant
Renal Remission and Hypertension consultants
07.2011 - 05.2015
Certified Medical Assistant Urology
The Doctors Clinic
09.2005 - 07.2011
Certificate of Technical Studies - Medical Assistant
Bryman Technical College
Similar Profiles
Wendy Romero De LeonWendy Romero De Leon
Medical Assistant at Indigo Urgent Care, MulticareMedical Assistant at Indigo Urgent Care, Multicare
Teresa FortiniTeresa Fortini
Certified Medical Assistant at Berkshire Health Systems Urgent CareCertified Medical Assistant at Berkshire Health Systems Urgent Care
Ramona UrsuaRamona Ursua
Clinical Concierge at Indigo Urgent Care/ Occupational MedicineClinical Concierge at Indigo Urgent Care/ Occupational Medicine