Courtney Vasquez
FL
Summary
Detail-oriented professional with strong time management and organizational skills. Committed to contributing to team success and enhancing operational efficiency. Open to entry-level roles that support skill development and drive company objectives.
Overview
8
8
years of professional experience
Work History
Medical Scheduler
Jacksonville neuro and clinical physcholgy group
Jacksonville, FL
04.2024 - Current
- Scheduled patient appointments utilizing electronic health record systems for optimal efficiency.
- Coordinated communication between patients and healthcare providers to ensure clarity.
- Managed inquiries regarding services and insurance coverage for improved patient experience.
- Assisted in verifying patient information for accuracy and completeness during intake processes.
- Followed up with patients to confirm appointments and minimize no-shows.
Client Intake Coordinator
US AUTO CREDIT
Jacksonville, FL
02.2020 - 04.2024
- Streamlined task prioritization to enhance service goal achievement.
- Identified customer needs to elevate satisfaction levels.
- Coordinated client intake processes for effective onboarding experiences.
- Communicated with clients to gather necessary documentation and information.
- Maintained accurate records of client interactions and provided services.
- Submitted service authorization paperwork following established guidelines.
- Collaborated with external agencies to coordinate resources for clients.
Customer Support Specialist
CITI Bank
Jacksonville, FL
06.2017 - 02.2020
- Resolved customer inquiries and issues with efficient problem-solving techniques.
- Handled customer complaints effectively to ensure satisfaction.
- Maintained professionalism during phone and email communications.
- Answered questions about products and services promptly.
- Guided customers through website navigation and order placement.
- Assisted with payment processing and account resolution.
Education
High School Diploma -
Terry Parker
Jacksonville, Florida05-2012
Skills
- Record management
- Customer relationship management
- Data entry
- Detail-oriented
- Collaboration and teamwork
- Professionalism
- Customer service
- Problem-solving abilities
- Decision-making
- Bookkeeping
- Excellent communication
- Multitasking
Timeline
Medical Scheduler
Jacksonville neuro and clinical physcholgy group
04.2024 - Current
Client Intake Coordinator
US AUTO CREDIT
02.2020 - 04.2024
Customer Support Specialist
CITI Bank
06.2017 - 02.2020
High School Diploma -
Terry Parker