Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Hi, I’m

Courtney Vaughn

Assistant Night Manager
Kansas City,MO
Courtney Vaughn

Summary

Overall, I am an organized employee who specializes in team leadership, customer service and administrative support. I am well organized, detail-oriented and proactive with excellent communication, planning and decision-making abilities.

I've always been a highly-motivated employee with the desire to take on new challenges and really push for strong worth ethic, adaptability and exceptional interpersonal skills. Lastly, I am super devoted to giving every customer a positive and memorable experience in hopes to satisfy all of their needs.

Overview

9
years of professional experience

Work History

Quiktrip
Kansas City, KS

Assistant Night Manager
01.2020 - Current

Job overview

  • Assisted in the supervision of night staff to ensure all duties were completed accurately and on time.
  • Ensured that all guests receive a courteous and efficient service at all times.
  • Conducted nightly audits of cashier's reports and other financial records to ensure accuracy.
  • Resolved conflicts among customers, employees, and management personnel when necessary.
  • Provided training to new hires on proper procedures for handling customer inquiries or disputes.
  • Responded quickly to emergency situations by taking appropriate action according to established protocols.
  • Oversaw general upkeep of public areas and restrooms.
  • Responded promptly to guest requests to achieve customer satisfaction.
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Oversaw night audit function and preparation of daily financial reports.
  • Built and maintained productive relationships with employees.
  • Delegated work to staff, setting priorities and goals.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Raytown High School
Raytown, MO

Choir Member
08.2019 - 12.2021

Job overview

  • Assisted in the selection of music for performances and rehearsals.
  • Participated in vocal warm-ups to ensure proper vocal technique was used during performances.
  • Provided guidance to fellow choir members on harmony, rhythm, and dynamics.
  • Attended weekly rehearsals and sectional practices to learn music for upcoming performances.
  • Performed at various events such as concerts, festivals, weddings.
  • Collaborated with other instrumentalists to create a cohesive sound.
  • Sang solos or small group pieces both a cappella or accompanied by musical instruments.
  • Conducted choral sections during practice sessions when needed.
  • Monitored individual parts within the choir to ensure accuracy of performance material.
  • Coached inexperienced singers on how to read music notation correctly.
  • Encouraged positive energy among singers during rehearsals and performances.
  • Collaborated with other choirs to exchange ideas related to performing techniques.
  • Performed songs in gospel, pop and [Type] music genres.
  • Memorized musical selections, routines and cues while singing acapella with accompaniments.
  • Closely followed musical notation and conductor's instructions.
  • Memorized routines by following printed text or musical notations.
  • Studied with vocal coaches to develop voice and skills and rehearse for upcoming roles.
  • Traveled, sometimes great distances, to perform at venues and rehearsed to prepare for performances.
  • Participated and performed in front of live audiences on television and as part of theater productions.
  • Identified mistakes made by other musicians and corrected problems.
  • Provided accompaniment for church choirs and other musicians participating in worship.
  • Auditioned for positions in orchestras, choruses, bands and other types of music groups.

Evangelistic Center International Ministries
Kansas City Ks, KS

Community Service Volunteer
08.2014 - 09.2014

Job overview

  • Provided assistance to clients in need of food, clothing and other resources.
  • Organized community events and activities for disadvantaged youth.
  • Assisted with fundraising efforts for various charities.
  • Collaborated with other volunteers to create awareness campaigns about social issues.
  • Conducted research on local organizations that provide services to the homeless population.
  • Actively listened to individuals experiencing homelessness or poverty, offering emotional support where appropriate.
  • Volunteered at soup kitchens during holidays, assisting with meal preparation and distribution.
  • Developed relationships with local businesses to increase volunteer recruitment efforts within the community.
  • Built stronger youth by teaching leadership skills and sharing job knowledge.
  • Instilled values to help young people make ethical and moral choices.
  • Contacted non-profit organizations, offering professional assistance and social skills to advance causes.
  • Raised funds for medical facility needs to build healthy community.
  • Empowered patients and families to negotiate with resource providers and make decisions on own behalf.

Education

Raytown High School
Raytown, MO

High School Diploma
05.2022

University Overview

  • [Sprinter] for Raytown Bluejays, 2020 to 2021
  • Proud Black Student Union Member, 2020

Skills

  • Customer Service
  • Conflict Resolution
  • Inventory Monitoring
  • Vendor Relations
  • Shelf Restocking
  • Sales Leadership
  • Visual Merchandising
  • Computer Skills
  • Teamwork and Leadership
  • Guest Services
  • Payment Processing
  • Work Planning and Prioritization
  • Inventory Management
  • Policy and Procedures
  • Supply Purchasing
  • Social Media Networking
  • Reporting
  • Staff Training
  • People Management
  • Decision-Making
  • Relationship Building
  • Training and Mentoring
  • Sales
  • Food Service Operations
  • Attention to Detail
  • Planning and Coordination
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

"You will continue to suffer if you have an emotional reaction to everything that is said to you. True power is sitting back and observing things with logic. True power is restricted. If words control you, that means everyone else can control you. Breathe and allow things to pass."
-WARREN BUFFETT

Timeline

Assistant Night Manager
Quiktrip
01.2020 - Current
Choir Member
Raytown High School
08.2019 - 12.2021
Community Service Volunteer
Evangelistic Center International Ministries
08.2014 - 09.2014
Raytown High School
High School Diploma
Courtney VaughnAssistant Night Manager