Courtney Wadkins
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Fraud Investigation and Processor
Robert Half, Clark County Social Services
2021.04 - Current
- Processor for CHAP program, processed applications for clients with rental and utility assistance due to Covid impact.
- Fraud investigation for CHAP program, promoted position to assist with audits and applications requested by Federal Treasury.
- Analyze large volumes of data and identify patterns or anomalies that may indicate fraudulent activity.
- Software knowledge- CMIS, ACES, Assessor, NRED, cyber background and Justice/ LV township court search.
- Prepared detailed correspondence and investigative reports for use by administrative or legal authorities.
- Complete detailed investigative reports in reference to each suspects activities and investigation results.
- Minimized financial losses resulting from fraud by investigating fraud claims and identifying recovery opportunities.
Payroll and Billing
Robert Half, Worldwide Care Group
2020.02 - 2021.03
- Verified and submitted to Las Vegas Urban League payment request to all 6 daycare locations.
- Payroll accountability and transparency management.
- Process and policy development.
- Expertise in popular payroll software.
- Key accounting, payroll, and leadership certifications
Administrative Assistant
Robert Half, United Brotherhood Of Carpenters
2019.12 - 2020.01
- Prepped materials for every training session for the year.
- Updated Checklist for multiple programs.
- Updated excel spreadsheets for program sessions shuttle list, arrival list, participant list.
- Mail merged letters for Vice president to sign.
- Added observer, EST, VP and speakers to PMA website.
- Pulled raw data from PMA and submitted DiSC assessments for students.
- Printed certificates and materials for each weekly session.
- Stuffed tote bags for programs.
Customer Service Representative
Tesla
2018.07 - 2019.10
- Started with Customer Service on deliveries, maintained and followed up on the schedule.
- Helping with contracts, accounts, payment of bills and case management.
- Transitioned to the solar side taking 40-50 calls daily providing information.
- Experience with CRM and MS Suites
Assistant Office Manager
US Appraisal PROS
2016.01 - 2018.06
- Administered to CRM and company database, including troubleshooting, maintenance, updates and reports generation.
- Reviewed and analyzed market data trends property tax records and other relevant data.
- Developed accurate property valuations for single family homes condominiums and duplexes.
- Worked closely with team to ensure highest organizational standards were met or exceeded.
- Managed deadlines and provided timely and rigorously reviewed value opinions.
- Reviewed real estate appraisals for accuracy supported opinion and compliance with FNMA and FHLMC requirements.
- Worked with team to re-write and update Community Bank's 33-page real estate appraiser guidelines and standards.
- Achieved 100% on-time submission of weekly and monthly reports throughout Community Bank tenure.
Medical Receptionist
Health West LLC
2013.10 - 2016.01
- Ensured the waiting room looked neat and organized at all times.
- Checked patient data including insurance, demographic and health history to ensure all information was current.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Obtained payments from patients and scanned identification and insurance cards
- Greeted each patient pleasantly and provided the desk sheet for sign-in.
- Adhered to strict HIPAA guidelines at all times according to company policy.
VIP Reservations Supervisor
Caesars Entertainment
2010.04 - 2013.10
- Answered approximately 100 phone calls and emails regarding customers inquires, concerns and complaints per day.
- Assisted customers with making reservations and entered reservation details into the computer system.
- Maintain an inventory of vacancies reservations and room assignments.
- Register arriving guests and assign rooms
- Compile and check daily record sheets guest accounts receipts and vouchers using computerized systems.
- Sold room reservations and made changes to existing reservations in a knowledgeable and timely manner.
Barista
Starbucks
2007.02 - 2009.04
- Espresso pulling, coffee brewing
- Food and drink prep and handling
- Operating Point of Sale Systems and cash handling.
- Experience serving customers at high-volume establishments.
- Strong basic coffee-making skills, including grinding, steaming and pouring.
- Able to multitask and prepare multiple drinks efficiently.
Office Assistant
ReMax Associates
2007.09 - 2009.03
- Coordinated and scheduled meetings made reservations confirmed appointments and provided directions when required.
- Prepared forms and other documents related to sales renewals leases and exclusive agencies.
- Managed contact database.
- Created marketing brochures and postcards.
- Assisted in the preparation of eviction paperwork when necessary.
- Answered phones distributed incoming mail and operated basic office equipment.
- Provided clerical support to agents and brokers.
Education
High School Diploma -
Coronado High School
Henderson, NV06.2006
Skills
- Communications Strategies
- Team Communication
- Operational Improvements
- Data Analysis
- Policy and procedure modification
- Financial Loss Prevention
- Typing 45 WPM
- Microsoft Excel certified
- HIPAA compliance
- Time management
- Works well under pressure
- Workers' compensation knowledge
Accomplishments
- Quality Assurance-
Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
-Oversaw implementation of new phone system which resulted in more cost-effective service.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Awarded “Employee of the Month” for delivering outstanding administrative support.
Certification
- Achieved certification through the Institute of Certified Professional Managers (ICPM): Certified Manager (CM), 2014
- HIPPA
Timeline
Fraud Investigation and Processor
Robert Half, Clark County Social Services
2021.04 - Current
Payroll and Billing
Robert Half, Worldwide Care Group
2020.02 - 2021.03
Administrative Assistant
Robert Half, United Brotherhood Of Carpenters
2019.12 - 2020.01
Customer Service Representative
Tesla
2018.07 - 2019.10
Assistant Office Manager
US Appraisal PROS
2016.01 - 2018.06
Medical Receptionist
Health West LLC
2013.10 - 2016.01
VIP Reservations Supervisor
Caesars Entertainment
2010.04 - 2013.10
Office Assistant
ReMax Associates
2007.09 - 2009.03
Barista
Starbucks
2007.02 - 2009.04
High School Diploma -
Coronado High School
- Achieved certification through the Institute of Certified Professional Managers (ICPM): Certified Manager (CM), 2014
- HIPPA
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