Courtney Walker
Atlanta,Georgia
Summary
Driven by a commitment to excellence, I enhanced patient experiences at Grady Hospital by implementing sanitation procedures and fostering positive interactions. My reliability and ability to exceed cleanliness standards, coupled with effective teamwork and patient room cleaning skills, significantly contributed to a healthier hospital environment.
Overview
7
7
years of professional experience
Work History
EVS Technician
Grady Hospital
02.2024 - Current
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
- Performed deep-cleaning projects as needed to maintain optimal cleanliness throughout the facility over time.
- Assisted in emergency situations requiring immediate attention or cleanup, demonstrating adaptability under pressure.
- Improved sanitation practices by regularly inspecting and evaluating the cleanliness of the facility.
- Collaborated with other EVS technicians to ensure comprehensive cleaning coverage in all assigned areas.
- Exceeded performance goals related to response times for urgent cleaning requests, contributing to improved patient experiences during their stay at the hospital .
Laundry Technician (staffing Company)
Northside Hospital Atlanta (Temporarlity)
10.2021 - 01.2024
- Ensured compliance with safety regulations to maintain a hazard-free workplace.
- Kept an organized workspace that minimized errors in processing guest orders while promoting efficiency.
- Trained new employees on proper laundry procedures, fostering a supportive work environment.
- Performed regular maintenance on machinery, prolonging equipment life and minimizing repair costs.
- Gathered feedback from clients regarding their experience using our services; this information was utilized to drive continuous improvement efforts.
- Developed expertise in stain removal techniques for various fabric types, improving garment outcomes after laundering services were provided.
- Managed inventory of cleaning supplies, ensuring adequate stock levels at all times.
- Reduced energy consumption by optimizing the use of washers, dryers, and water resources.
- Exceeded cleanliness standards through diligent attention to detail when folding and packaging finished items.
- Adapted quickly to changing priorities in order to meet deadlines during peak periods of business activity.
- Sorted garments according to care instructions, preventing damage or color bleeding during washing processes.
- Collaborated with team members to ensure smooth workflow and meet daily quotas.
- Assisted customers with special requests, contributing to positive service experiences.
- Increased revenue growth by upselling additional services such as pressing or alterations where appropriate.
- Enhanced customer satisfaction by providing timely and efficient laundry services.
- Contributed to a positive work atmosphere by maintaining professional communication with colleagues and supervisors.
- Streamlined laundry processes, increasing overall efficiency and reducing turnaround times.
- Promoted sustainability initiatives by implementing eco-friendly practices within the laundry facility.
- Implemented quality control measures for consistently clean and well-folded linens.
- Collected soiled linens and clothing and pretreated stains.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Examined dried clothes to identify stains, tears and issues.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
CNA Student
Legacy Rehab & Care Center
04.2019 - 11.2023
- Maintained a clean and safe environment, reducing the risk of infection and falls.
- Improved patient comfort by providing compassionate and empathetic care.
- Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
- Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
- Implemented effective time management strategies while completing assigned tasks efficiently during clinical rotations.
- Enhanced teamwork abilities by collaborating closely with other CNAs, nurses, and healthcare providers to achieve common goals.
- Assisted in the implementation of individualized care plans under the supervision of registered nurses or licensed practical nurses.
- Practiced proper infection control measures to prevent cross-contamination between patients and staff members.
- Supported patient mobility by utilizing appropriate assistive devices such as lifts or gait belts during transfers or ambulation exercises.
- Monitored vital signs regularly, reporting any abnormal findings promptly to nursing staff for timely interventions.
- Displayed critical thinking skills when faced with complex caregiving scenarios involving multiple patients at once.
- Built rapport with patients and their families, establishing trust and promoting open communication regarding care needs.
- Completed clinical rotations in various healthcare settings, gaining diverse practical experience.
- Participated in ongoing education opportunities to enhance knowledge base and stay up-to-date on industry best practices as a CNA student.
- Collaborated with interdisciplinary healthcare teams to ensure optimal patient care outcomes.
- Consistently followed HIPAA guidelines when handling sensitive patient information, safeguarding confidentiality rights.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Provided accurate documentation of patient information, contributing to efficient care coordination.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Facilitated personal hygiene management, feeding and ambulation.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Supported needs of 80+ residents under long-term care.
- Documented patient information and care activities in electronic health record.
EVS Lead
Prime Health Services
03.2017 - 07.2023
- Spearheaded proper training with use of chemicals and cleaning tools and devices.
- Established open communication channels with staff, resolving conflicts quickly to maintain a cohesive team environment.
- Boosted overall cleanliness of the facility through regular inspections and thorough cleaning routines.
- Improved departmental visibility among management through clear reporting of progress towards key objectives.
- Collaborated closely with other departments to coordinate services, resulting in seamless operations.
- Increased employee retention by fostering a positive work environment and offering growth opportunities within the team.
- Addressed any maintenance issues promptly, minimizing downtime and disruption to daily operations.
- Optimized staff scheduling to ensure adequate coverage during peak hours, improving patient satisfaction.
- Reduced patient complaints by addressing concerns promptly and ensuring a high level of service quality.
- Managed inventory levels for cleaning supplies, reducing waste and controlling costs.
- Implemented safety protocols for handling hazardous materials properly, reducing workplace accidents and injuries among employees.
- Abode by and enforced department policies and procedures.
- Continuously improved workflow processes by analyzing current methods and suggesting changes where needed.
- Conducted one-on-one meetings with direct reports and solicited feedback from employees.
- Mentored new team members, providing guidance on cleaning techniques and safety protocols.
- Covered extra shifts during employee absences.
- Maintained detailed records of all cleaning activities for compliance purposes and future reference.
- Assisted in developing departmental budgets, monitoring expenditures to stay within allocated funds throughout the year.
- Proactively identified potential risks in the workplace and implemented measures to mitigate them effectively.
- Planned, organized, directed and monitored work flow of Environmental Services staff.
- Developed customized cleaning plans for different areas of the facility, maximizing efficiency while maintaining high standards of sanitation.
- Kept building spaces premises clean inside and outside.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
Education
Associate Degree in Nursing - Cna
Atlanta Technical College
Atlanta, GA08.2024
Associate Degree in Nursing - Medical Assisting
UEI College - Gardena
Morrow, GA04.2020
High School Diploma -
Northridge High School
Tuscaloosa, AL05.2008
Skills
- Patient room cleaning
- Reliability and punctuality
- Sanitation Procedures
- Healthcare facility standards
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
EVS Technician
Grady Hospital
02.2024 - Current
Laundry Technician (staffing Company)
Northside Hospital Atlanta (Temporarlity)
10.2021 - 01.2024
CNA Student
Legacy Rehab & Care Center
04.2019 - 11.2023
EVS Lead
Prime Health Services
03.2017 - 07.2023
Associate Degree in Nursing - Cna
Atlanta Technical College
Associate Degree in Nursing - Medical Assisting
UEI College - Gardena
High School Diploma -
Northridge High School
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