Courtney Walker
Lewisville
Summary
Dedicated and experienced professional with over 16 years in healthcare claims and administration, health insurance, medical coding, client relations, and record management. Demonstrates subject matter expertise in these areas and consistently delivers high-quality results while effectively collaborating within cross-functional teams. Has 5 years of supervisor experience, successfully leading and motivating teams to achieve exceptional outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Lead Care Management MA
Interim Health Care
01.2021 - Current
- Support nursing care plans for patients and coordinated with multidisciplinary team members to facilitate a comprehensive care approach
- Record initial patients’ assessments, assisting in obtaining patient history, taking vital signs, preparing charts, and helping with medical examinations
- Provide direct quality care to patients, including daily monitoring, recording significant conditions, and notified the physician of the patient change
- Provide counseling to adults and families using evidence-based modalities, therapeutic communication skills and preparing treatment and follow-up plans
- Demonstrate advanced multitasking abilities by helping clients with personal care, medication administration, meal planning, socializing and companionship for those in need of emotional support
- Implement diverse learning modalities to empower patients' autonomy in decision-making, financial matters, and building relationships through promoting discussions and arranging extra-curricular activities
- Consult and work together with family members and community agencies to accomplish excellence in patient treatment and improvement in the quality of life
- Write comprehensive records, documenting patient interactions and highlighting any concerns
- Exhibit enhanced interpersonal skills performing conflict resolution concerning complex patient affairs
Lead Care Manager
Orb Healthcare
07.2019 - 11.2021
- Determined the needs of a diverse patient population, including elders, youths and adults, & developmentally disabled individuals with varying circumstances and create an integrated and holistic patient care plan with the client, family, and agencies
- Provided family and social assessments as needed to assist in decision-making around treatment and care options
- Managed day-to-day operations and well-being of individuals at 2 care homes
- Formally recognized by Management for overcoming barriers to help vulnerable clients economic and social prosperity
- Advocated for the patient, family or caregiver for resources within and outside the community, which includes co-coordinating and planning complex resources and transitional care across the City and State
- Bridged clients with support such as mental health, employment, housing, and community & social services, ensuring the plan is communicated to all stakeholders and that appropriate referrals have been processed and received
- Performed intervention & de-escalation practices in dealing with children, youth and families that were in crisis
- Maintained accurate and up-to-date assessment, treatment plans & goals & other administrative records for each patient
- Contributed to safe patient discharge through case coordination by providing patient/family education, referring relevant specialized treatment programs and conducting follow-ups as needed
Correctional Officer II
Texas Department of Criminal Justice
01.2011 - 01.2012
Certified Nursing Assistant
Georgia Manor Nursing Home
01.2011 - 01.2012
Customer Service Representative - Call Center
Sitel
01.2010 - 01.2011
Patient Care Technician
BSA Hospital
01.2005 - 01.2009
Education
Bachelor's - Human Services
Southern New Hampshire University
New Hampshire, OH01.2021
Associate of Science Degree - Management
Ultimate Medical Academy
01.2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Multitasking Abilities
- Multitasking
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Verbal communication
- Problem resolution
Career Experience
- Lead Care Management MA, Interim Health Care, Amarillo, TX, 01/01/21, Present
- Medication Technician / Certified Nursing Assistant, Avanti Senior Living, Flower Mound, TX, 01/01/17, 01/01/19
- Certified Nursing Assistant, Rambling Oaks Courtyard Assisted Living Residence, Highland Village, TX, 01/01/16, 01/01/17
- Patient Care Technician / Certified Nursing Assistant, Medical Center of Lewisville, Lewisville, TX, 01/01/16, 01/01/16
- Certified Nursing Assistant, Cross Timbers Rehab & Healthcare Center, Flower Mound, TX, 01/01/15, 01/01/16
- Restorative Aide, Plum Creek Specialty Hospital, Amarillo, TX, 01/01/14, 01/01/15
- Restorative Aide / Certified Nursing Assistant, Legacy Rehabilitation and Living, Amarillo, TX, 01/01/13, 01/01/14
- Certified Nursing Assistant, Integracare Hospice, Amarillo, TX, 01/01/12, 01/01/13
- Lead Care Manager, Orb Healthcare, Richardson, TX, 07/01/19, 11/01/21
- Correctional Officer II, Texas Department of Criminal Justice, Amarillo, TX, 01/01/11, 01/01/12
- Certified Nursing Assistant, Georgia Manor Nursing Home, Amarillo, TX, 01/01/11, 01/01/12
- Customer Service Representative - Call Center, Sitel, Amarillo, TX, 01/01/10, 01/01/11
- Patient Care Technician, BSA Hospital, Amarillo, TX, 01/01/05, 01/01/09
Certification
- Certified Nursing Assistant (CNA), Texas, NA0008076815.Ce
- Certified Clinical Medical Assistant (CCMA), Texas, K7M2Y6Z9
Qualifications Summary
- Possess advanced knowledge of HIPPA compliance, HR strategy and the impact of changes in policies and legislation.
- Strong knowledge of accounts payable and receivable, along with producing accounting reports.
- Skilled in working with vulnerable populations and demonstrating conflict resolution and de-escalation practices.
- Excellent time management skills and able to handle multiple projects to meet deadlines in fast-paced environments.
- Recognized as a performer accustomed to working under fast-paced, high-volume, and time-sensitive conditions.
- Greenway EHR; Microsoft Office Suite / MS Excel; MS Word; MS PowerPoint; Typing Speed: 35 WPM.
Timeline
Lead Care Management MA
Interim Health Care
01.2021 - Current
Lead Care Manager
Orb Healthcare
07.2019 - 11.2021
Correctional Officer II
Texas Department of Criminal Justice
01.2011 - 01.2012
Certified Nursing Assistant
Georgia Manor Nursing Home
01.2011 - 01.2012
Customer Service Representative - Call Center
Sitel
01.2010 - 01.2011
Patient Care Technician
BSA Hospital
01.2005 - 01.2009
Bachelor's - Human Services
Southern New Hampshire University
Associate of Science Degree - Management
Ultimate Medical Academy
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