Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Walker

Summary

Strong leader and problem-solver with dedication to partnering with
teammates to promote and empower. Willingness to take on added
responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Assistant Project Manager

ESI Electrical
03.2025 - Current
  • Partnered with project team members to identify and quickly address problems.
  • Enabled accurate project tracking by maintaining up-to-date schedules, status reports, and budgets in project management software.
  • Minimized disruptions during construction projects by closely coordinating site logistics such as materials delivery, equipment storage, and personnel access.
  • Reduced project costs with effective budget management and resource allocation strategies.

Lead Customer Service Manager

Conduent
10.2023 - 03.2025
  • Delivered exceptional customer service to every member by
    leveraging extensive knowledge of products and services and
    creating welcoming, positive experiences.
  • Developed rapport with customers through active listening skills,
    leading to positive feedback from members.
  • Assisted members in navigating company website and/or mobile app
    improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a
    top performer within the team.
  • Managed high-stress situations effectively, maintaining
    professionalism under pressure while resolving conflicts.
  • Conducted regular quality assurance checks on interactions with
    members to ensure agents were meeting established guidelines and
    standards for service excellence.

Safety Technician

Superior Skilled Trades
06.2022 - 11.2022
  • Enhanced workplace safety by conducting thorough inspections and
    identifying potential hazards.
  • Minimized accidents by developing job hazard analyses for each task
    and providing recommendations for risk reduction.
  • Improved overall safety culture by collaborating with management
    to create and enforce company-wide safety policies.
  • Promoted continuous improvement in workplace safety by analyzing
    data from various sources to identify trends, risks, and opportunities
    for enhancement.
  • Championed safety initiatives by modeling safe behaviors, leading by
    example, and fostering a culture of accountability among all
    employees.

Electrical Project Engineer

ACE Electric
05.2021 - 04.2022
  • Developed customized solutions for unique client needs, resulting in
    high levels of customer satisfaction.
  • Optimized resource allocation with careful planning and forecasting of project requirements, ensuring financial targets were met.
  • Managed subcontractor relationships, ensuring timely delivery of services and alignment with project objectives.
  • Monitored installation of materials and equipment for compliance with drawings and specifications.
  • Evaluated change order requests in response to out-of-scope work activities, while managing budgets effectively for multiple projects.

Electrician

Gaylor Electric
01.2017 - 05.2021
  • Ensuring a safe and organized workplace.
  • Assisted in new equipment installations, guaranteeing proper setup and optimal performance. Concluding in quality checks and commissioning.
  • Conducted comprehensive inspections of electrical systems to identify potential issues before they escalated.
  • Maintained detailed records of all repairs, maintenance tasks, and inventory for accurate tracking purposes

Education

Electrical

Associated Builders & Contractors

No Degree - Business

Hopkinsville Community College
01-2010

High School Diploma -

Todd County Central High School
05-2009

Skills

  • OSHA 30
  • Data Entry
  • Innovative Thinker
  • QAQC
  • Leadership
  • Adaptability

Timeline

Assistant Project Manager

ESI Electrical
03.2025 - Current

Lead Customer Service Manager

Conduent
10.2023 - 03.2025

Safety Technician

Superior Skilled Trades
06.2022 - 11.2022

Electrical Project Engineer

ACE Electric
05.2021 - 04.2022

Electrician

Gaylor Electric
01.2017 - 05.2021

Electrical

Associated Builders & Contractors

No Degree - Business

Hopkinsville Community College

High School Diploma -

Todd County Central High School

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Courtney Walker