Courtney Wallace
Nashville,TN
Summary
Professional and adaptable customer service professional with experience across the restaurant, sales, construction, and retail industries. Skilled at building genuine connections with people from all backgrounds through strong communication, empathy, and interpersonal skills. Proven ability to handle customer interactions, resolve issues efficiently, and create positive experiences in fast-paced environments. Recognized for maintaining high customer satisfaction, fostering client loyalty, and contributing to collaborative, team-oriented workplaces.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Sales and Merchandising Associate
Kimith Brand
Ripon
04.2025 - Current
- Represented a women’s athleisure brand as a Pop-Up Ambassador by promoting and selling merchandise at local gyms, fitness events, and community pop-ups.
- Engaged directly with customers to build rapport, educate them on products, and create a positive brand experience that increased sales and customer loyalty.
- Utilized promotional strategies, product demonstrations, and persuasive sales techniques to drive revenue and meet sales goals.
- Managed pop-up booth setup, visual merchandising, inventory organization, and payment transactions in fast-paced environments.
- Leveraged strong communication and interpersonal skills to attract new customers and maintain ongoing relationships with repeat clients.
- Collaborated with brand leadership to support marketing initiatives, promote special offers, and increase brand visibility within the fitness community.
Server
Shooters Wings & Things
Manteca, CA
06.2025 - 04.2026
- Greeted and seated guests promptly, managed waitlist using OpenTable to reduce table turnover time.
- Checked IDs and enforced alcohol service policies, avoiding underage incidents and liquor-license violations.
- Took accurate food and drink orders on POS, minimizing kitchen remakes and order errors.
- Completed sidework checklists and sanitized service stations, passing health inspection spot checks.
Field Engineer
FDI Consulting
Manteca, CA
06.2024 - 04.2026
- Led construction project teams to ensure adherence to safety protocols and quality standards.
- Coordinated with subcontractors to optimize workflow and maintain project timelines.
- Streamlined communication processes between field teams and management for improved decision-making.
- Served as a liaison between clients, management teams, and field personnel to ensure smooth communication flow throughout all phases of construction projects.
- Established strong relationships with suppliers, negotiating favorable pricing terms while maintaining the highest quality standards for materials used in projects.
- Managed scheduling and calendar organization for multiple executives.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Assisted in preparation of reports and presentations to support management decisions.
Front of House Manager
Mavericks Pizza
Manteca, CA
01.2022 - 09.2025
- Processed customer transactions using point-of-sale systems efficiently.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided exceptional customer service in a fast-paced dining environment.
- Managed accurate order taking and timely delivery to guests.
- Collaborated with kitchen staff to ensure smooth food preparation and service.
- Conducted new-hire orientation covering safety, allergy protocols, and customer service standards.
- Trained servers on upselling techniques and increased average ticket value through suggestive selling.
Social Media Manager
Mavericks Pizza
Manteca, CA
01.2022 - 09.2025
- Developed and executed social media strategies for brand awareness and engagement.
- Monitored social media channels for trends and audience interactions daily.
- Analyzed social media performance metrics to inform future content strategies.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Managed the daily operations of all assigned social media accounts.
Lead Service Specialist
Fitness19
Dublin, CA
05.2021 - 05.2022
- Executed front desk operations, including member check-ins and greeting customers.
- Conducted outreach to potential members, promoting tours and membership sign-ups.
- Facilitated tours for inquiries while explaining gym pricing options.
- Onboarded new customers, matching them with optimal membership plans.
- Maintained cleanliness of gym equipment and common areas.
- Encouraged members to invest in personal training services.
Education
High School -
California High School
San Ramon, CA 08.2018 - 05.2021
Some College (No Degree) - Communications
Modesto Junior College
Modesto, CA 08.2024 - Current
CNA Certification - undefined
SisuCare
Modesto03-2026
Skills
- Dependability
- Sales techniques
- Team collaboration
- Punctuality
- Flexibility
- Social media strategy
- Customer engagement
- Problem-solving
- Leadership
- Conflict resolution
Timeline
Server
Shooters Wings & Things
06.2025 - 04.2026
Sales and Merchandising Associate
Kimith Brand
04.2025 - Current
Some College (No Degree) - Communications
Modesto Junior College
08.2024 - Current
Field Engineer
FDI Consulting
06.2024 - 04.2026
Front of House Manager
Mavericks Pizza
01.2022 - 09.2025
Social Media Manager
Mavericks Pizza
01.2022 - 09.2025
Lead Service Specialist
Fitness19
05.2021 - 05.2022
High School -
California High School
08.2018 - 05.2021
CNA Certification - undefined
SisuCare