Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Watts

Horsham,PA

Summary

Motivated HR Manager with background overseeing HR policies and procedures while supervising department staff. Expert at directing wide-ranging human resources responsibilities by tackling, prioritizing and delegating tasks to staff. Focus on remaining competitive among industry companies by creating desirable culture and programs.

Overview

16
16
years of professional experience

Work History

People Lead (HR Manager)

Walmart
09.2012 - Current
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
  • Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
  • Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
  • Guided leaders and employees on company policies, programs, benefits and salary administration.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Led decision-making and implementation of HR policies, procedures, programs and functions.
  • Improved workplace culture through the development and implementation of diversity initiatives.
  • Facilitated organizational change through effective communication and collaboration with senior management.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Enhanced employee retention by implementing effective onboarding and training programs.
  • Managed employee disputes by employing conflict resolution techniques.
  • Reduced recruitment costs by establishing strong relationships with job agencies and universities
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.

Office Manager

Aspen Dental
06.2008 - 11.2013
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
  • Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
  • Confirmed patient appointments via telephone to inform of appropriate preparations needed prior to examination.

Education

High School Diploma -

Accelerated Learning Academy
Pennsylvania
06.2008

Skills

  • Benefits Administration
  • Compensation and benefits
  • Labor Relations
  • Payroll Oversight
  • HR legal compliance
  • HR processes
  • Employee evaluations
  • Health benefits
  • Employee Relations
  • Company policies
  • Workers' compensation
  • New Employee Orientation
  • Retention Strategies
  • Onboarding and Orientation
  • Background Checks
  • Workforce Planning
  • Performance Management
  • Payroll Administration
  • Document Preparation
  • Meeting Coordination
  • Calendar Management
  • Project Planning
  • Appointment Scheduling
  • Staff Coordination
  • Quality Assurance
  • Schedule organization
  • Problem-Solving
  • Strong Work Ethic0

Timeline

People Lead (HR Manager)

Walmart
09.2012 - Current

Office Manager

Aspen Dental
06.2008 - 11.2013

High School Diploma -

Accelerated Learning Academy

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Courtney Watts