Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessDevelopmentManager
COURTNEY WELLS

COURTNEY WELLS

Cincinnati,Ohio

Summary

Im an Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Im am also an Alert Receiving Associate with extensive knowledge of warehouse organization and safety. Im very Committed to high-quality department operations with strong knowledge of shipping documents and quality assurance protocols. Successful at collaborating with other team members to facilitate scheduling and accurate inventory management. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Very good at being a team leader and very experienced.

Overview

14
14
years of professional experience

Work History

Owner

Soldier To God
03.2018 - Current
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with over 1,000 New clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Managed day-to-day business operations.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Launched an e-commerce platform to reach new customers and increase overall revenue.
  • Expanded market reach with targeted marketing campaigns and strategic partnerships.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Box Truck Driver

Black Sheep Universe
08.2020 - Current
  • Enhanced delivery efficiency by planning optimal routes and managing daily schedules.
  • Safely transported goods to customers, adhering to strict deadlines and ensuring customer satisfaction.
  • Maintained accurate records of deliveries, vehicle inspections, and other relevant documentation for compliance purposes.
  • Reduced fuel costs with careful route planning and efficient driving techniques.
  • Collaborated closely with dispatchers to ensure timely deliveries and address any issues that arose during transport.
  • Loaded and unloaded cargo in a safe and efficient manner, minimizing risk of damage to goods.
  • Established positive relationships with clients by providing exceptional customer service during deliveries.
  • Resolved delivery discrepancies promptly, ensuring customer satisfaction and maintaining a strong professional reputation.
  • Operated box truck equipment safely, such as lift gates or pallet jacks, reducing the risk of accidents or injury on the job site.
  • Managed inventory within the truck accurately to ensure proper loading/unloading order for time-efficient deliveries.
  • Utilized pallet jacks and forklifts to assist with loading and unloading of products at warehouses.
  • Reviewed transportation and shipping papers to verify accuracy of inventory counts.
  • Drove truck 4,000+ miles per month, distributing load weight evenly and utilizing space efficiently.

Picking Lead

Khols Distribution Center
10.2016 - 03.2018
  • Improved order picking accuracy by implementing a streamlined tracking system and updated training procedures.
  • Reduced errors in shipments by closely monitoring the picking process and providing timely feedback to team members.
  • Enhanced productivity through the consistent evaluation and optimization of picking routes and strategies.
  • Ensured on-time deliveries by effectively prioritizing tasks and managing resources amongst 30+ team members.
  • Maintained a safe working environment, conducting regular safety trainings and adhering to warehouse protocols.
  • Collaborated with other departments, ensuring seamless communication and coordination for efficient order processing.
  • Mentored 100+ junior staff members, providing guidance on best practices for efficient order fulfillment processes.
  • Established clear goals for individual pickers as well as overall team objectives that aligned with company targets.
  • Conducted regular performance evaluations of each picker, providing constructive feedback and developing action plans for improvement.
  • Oversaw the implementation of new technology in order picking processes, ensuring seamless integration and efficiency gains.
  • Collaborated with team members to complete timely orders and avoid delays.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
  • Verified product quantity and quality to determine accuracy of orders and reduce errors.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Safeguarded products in storage to protect from spills and damages
  • Kept work areas neat, clean and free from debris.
  • Picked and packed order items.
  • Stocked designated items on shelves, end caps and displays.
  • Interacted with guests in friendly and knowledgeable way.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Reviewed order slips, picked products and staged merchandize to be shipped.

Sales Associate

Walmart
03.2015 - 02.2018
  • Fresh Produce, Stocking, Unloading Trucks, Food Prep, Freezer Cleaning
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Helped over 100 customers a week locate products and checked store system for merchandise at other sites.

Mailroom Clerk

US Bank Government Lockbox
02.2014 - 07.2016
  • Improved mail processing efficiency by accurately sorting and distributing incoming mail to appropriate departments.
  • Maintained a well-organized mailroom, enabling quick retrieval of packages and correspondence for employees.
  • Streamlined package tracking system by implementing barcode scanning technology for accurate recordkeeping.
  • Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.
  • Reduced misplaced mail incidents by diligently updating and maintaining address databases for all employees.
  • Assisted in training new staff members, imparting best practices for effective mailroom operations and fostering a collaborative work environment.
  • Safeguarded sensitive information by properly handling confidential documents according to company policies and procedures.
  • Coordinated bulk mailing projects, organizing materials efficiently while meeting strict deadlines for distribution.
  • Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
  • Offered support to other departments when needed, demonstrating flexibility and teamwork in achieving organizational goals.
  • Sorted over 1,000 pieces of mail and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Maintained clean and organized mail room to promote safety and efficiency.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Maintained high level of confidentiality with mail items in line with regulations.
  • Developed strategies to speed up mail mail sorting and delivery processes.
  • Operated postal machines, including postage meters and mail-processing machines.
  • Updated and maintained mailing lists and customer records.

Welder/Fabricator

Takumi Stamping
09.2012 - 03.2015
  • Optimized material usage by accurately measuring and cutting required components prior to welding.
  • Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
  • Strengthened client relationships by delivering consistent, high-quality workmanship on all projects.
  • Managed inventory levels of consumable supplies efficiently ensuring timely replenishment while reducing excess stock.
  • Welded in flat, horizontal, vertical, and overhead positions.
  • Prepared welding equipment to perform advanced welding work.
  • Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
  • Maintained safety by wearing protective equipment, staying alert and following procedures.
  • Inspected over 1,000 welds a week for accuracy and conformance to specifications.
  • Cleaned material surfaces to remove dirt or excess acid using chemical solutions, wire brushes and grinders.
  • Inspected pieces for defects, measured, and checked with straightedges or templates for compliance with specifications.
  • Conducted thorough inspections of welds to ensure adherence to industry standards and codes.
  • Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.

Receiving Associate

Amazon Fulfillment Center
08.2011 - 02.2014
  • Enhanced warehouse efficiency by accurately processing incoming shipments and promptly updating inventory records.
  • Streamlined receiving operations for improved organization and faster unloading of deliveries.
  • Expedited order fulfillment by thoroughly inspecting received goods and swiftly directing items to appropriate storage locations.
  • Increased accuracy in inventory management with meticulous record-keeping of received products, quantities, and associated documentation.
  • Contributed to a positive work culture within the receiving department by actively participating in team meetings, training sessions, or other group activities.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
  • Maintained tidy, organized and safe work area to comply with cleanliness standards.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Double-checked cargo inventories and documentation for accuracy.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Monitored and managed stock levels of goods to verify availability of products.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
  • Regularly reviewed invoices and double-checked orders.
  • Utilized forklift to transport pallets of goods to and from warehouse.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Handled day-to-day shipping and receiving overseeing more then 1,500 packages per day.
  • Conducted research to address shipping errors and packaging mistakes.

Freight/Receiving Team Associate

Home Depot
02.2010 - 09.2012
  • Improved warehouse efficiency by organizing and managing the freight team''s daily tasks.
  • Reduced order processing times through accurate inventory management and product placement.
  • Enhanced team performance by providing ongoing training, support, and feedback to associates.
  • Ensured timely deliveries by coordinating with drivers and maintaining clear communication channels with customers.
  • Maximized space utilization by optimizing warehouse layout design and organization strategies.
  • Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
  • Assisted in preparing detailed reports on freight team performance metrics for management review and action planning purposes.
  • Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
  • Loaded and unloaded over 1,000 trucks a month.
  • Operated pallet jacks and forklifts to move freight and load trucks.
  • Scanned items on arrival and departure to create accurate tracking records.
  • Documented freight movement to prevent lost or misplaced items.
  • Inspected trailers before loading and after unloading, checking for unsecured items and missed cartons.
  • Used pallets, straps and load bars to secure freight for transport.
  • Collaborated with team members to resolve challenges and improve productivity.
  • Maintained clean and organized work area to improve efficiency and comply with regulations.
  • Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
  • Inspected freight for any damage or faults prior to loading.

Cook

Montgomery Inn
02.2010 - 12.2010
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Showcased excellent knife skills for precise cutting and preparation of various ingredients.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients 8 times a day.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Communicated closely with servers to fully understand special orders for customers.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Education

High School Diploma -

Western Hills University High School
Cincinnati, OH
03.2010

Skills

  • Welding and Bolting
  • Project Management
  • Specification Interpretation
  • MIG Welding
  • Assigning Tasks
  • Dispute Mediation
  • Providing Feedback
  • Retail Sales
  • Conflict Resolution
  • Teamwork and Collaboration
  • Truck Unloading
  • Product Placement
  • Training and Development
  • Performance Goals
  • Basic Mathematical Calculations
  • Customer Experience
  • Receiving Reports
  • Shipping and Receiving
  • Packing and Scanning
  • Barcode Scanner Use
  • Warehouse Safety
  • Handheld Scanners
  • Weight Management
  • Material Stacking
  • Cherry Picker Operations
  • Inventory Records
  • Box and Container Packing
  • Distribution Services
  • Employee Performance OSHA Requirements
  • Heavy Machinery Operation
  • Shipping and Receiving Documentation
  • Operational Efficiency
  • Critical Thinking
  • Shipment Procedures
  • Zoning and Stocking
  • Loading and Unloading
  • Pallet Jack Safety
  • Wrapping Machinery
  • Cargo and Freight
  • Operational Safety
  • Overhead Cranes
  • Wrapping and Boxing
  • Package Labeling
  • Forklift Certified
  • Truck Loading and Unloading
  • Quality Checks
  • Safety Codes
  • Workplace Safety
  • Lifting and Sorting
  • Data Accuracy

Languages

English
Full Professional

Timeline

Box Truck Driver

Black Sheep Universe
08.2020 - Current

Owner

Soldier To God
03.2018 - Current

Picking Lead

Khols Distribution Center
10.2016 - 03.2018

Sales Associate

Walmart
03.2015 - 02.2018

Mailroom Clerk

US Bank Government Lockbox
02.2014 - 07.2016

Welder/Fabricator

Takumi Stamping
09.2012 - 03.2015

Receiving Associate

Amazon Fulfillment Center
08.2011 - 02.2014

Freight/Receiving Team Associate

Home Depot
02.2010 - 09.2012

Cook

Montgomery Inn
02.2010 - 12.2010

High School Diploma -

Western Hills University High School

Similar Profiles

CREATE PROFILE
COURTNEY WELLS