Courtney Werp
Woodinville
Summary
Experienced Program Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Integrations Program Manager
Beacon Building Products
01.2021 - Current
- Leads two project teams in Agile environment, realizing success through application of Agile methodologies and exceptional leadership skills.
- Serves as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base to develop and manage the order automation program that leverages Google's Doc AI technology to read purchase orders.
- Collaborates with business users, technical teams, database administrators and customer developers to support custom CRM builds that leverage Beacon APIs to place orders directly from their back-office software to the Beacon CRM
Client Operations Manager
Apex Learning
01.2018 - 01.2021
- Met with key accounts to supply technical solutions or consultation
- Onboarded Apex Learning customers including account set up and implementation planning
- Planned, built, and managed System Integrations with the district learning management systems and/or student information systems for a seamless user experience
- Analyzed usage data and performance metrics to ensure renewal and capitalize on growth opportunities
- Provided custom data reports to show customer’s usage trends, student performance outcomes and growth.
Data Analyst Support
Fuel Education
01.2010 - 01.2018
- Remote
- Provided weekly workforce management reports for managers to track average cost per enrollment and maximize workforce efficiency
- Worked with Marketing, Client Services, and the Data Team to provide direct communication to districts to monitor online learning programs.
Education
MBA - IT
Western Governors University
Salt Lake City, UTMaster - Secondary Teaching
Western Washington University
2008
Bachelor of Arts -
University of Washington
2005
Skills
- Strategic Direction
- Team Leadership
- Remote Team Management
- Business Planning and Strategy
- Scrum Methodology
- Operational Efficiency
Timeline
Integrations Program Manager
Beacon Building Products
01.2021 - Current
Client Operations Manager
Apex Learning
01.2018 - 01.2021
Data Analyst Support
Fuel Education
01.2010 - 01.2018
MBA - IT
Western Governors University
Master - Secondary Teaching
Western Washington University
Bachelor of Arts -
University of Washington
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