Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Westbrook

Arab,AL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive experience. Responsible and motivated and ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

25
25
years of professional experience

Work History

Huntsville Hospital Main
Huntsville, AL
04.2014 - Current
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Managed filing of prescriptions, both electronically and manually.
  • Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Received payment from customers and processed credit card transactions when necessary.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Operated cash registers to accept payments from customers.
  • Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
  • Prepared and processed medical insurance claim forms and records.
  • Improved inventory management procedures to reduce overhead, backorders and overstock.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted in training new employees on pharmacy procedures.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.

Hair Salon Manager

Super Styles
Huntsville, AL
01.2005 - 11.2011
  • Resolved customer complaints in a timely manner to maintain high levels of satisfaction.
  • Tracked inventory of products and supplies necessary for salon operations.
  • Developed marketing strategies to promote the salon's services and attract new clients.
  • Created monthly budgets for the salon's expenses such as payroll, supplies, equipment maintenance.
  • Conducted regular staff meetings to discuss performance issues or changes in policies and procedures.
  • Managed accounts receivable and payable functions including invoicing and collection activities.
  • Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Addressed customer problems quickly and according to service standards.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Supervised banking procedures, cash flow and accounting processes.
  • Analyzed and recorded personnel and operational data and wrote activity reports.

Hairstylist's Assistant

Super Styles
Huntsville, AL
05.1999 - 11.2011
  • Attended continuing education classes to stay current on trends in the industry.
  • Kept records of clients' visits including details about services rendered and products used.
  • Assisted with inventory management by maintaining accurate stock levels of professional haircare products.
  • Answered phone calls promptly in a professional manner while scheduling appointments.
  • Ensured that each customer received exceptional service by attending to their needs throughout their visit.
  • Utilized computer software programs necessary for tracking client information or managing appointment bookings.
  • Scheduled appointments for clients by booking time slots based on requested services and stylist availability.
  • Collected payment from customers and scheduled next appointments.

Education

Associate of Science - Pharmacy Technology

Wallace State Community College - Hanceville
Hanceville, AL
05-2014

Associate of Arts -

Scientific College of Beauty And Barbering
Huntsville, AL
05-1999

High School Diploma -

Bob Jones High School
Madison, AL
05-1996

Skills

  • Processing payments
  • Staff Development
  • Resolving customer issues
  • Organizational abilities
  • Data entry experience
  • Documentation preparation
  • Microsoft Office expertise
  • Multitasking
  • Microsoft Excel
  • Customer Service
  • Time management abilities
  • Microsoft Word

Timeline

Huntsville Hospital Main
04.2014 - Current

Hair Salon Manager

Super Styles
01.2005 - 11.2011

Hairstylist's Assistant

Super Styles
05.1999 - 11.2011

Associate of Science - Pharmacy Technology

Wallace State Community College - Hanceville

Associate of Arts -

Scientific College of Beauty And Barbering

High School Diploma -

Bob Jones High School

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Courtney Westbrook