Courtney Wetzel

• Supports the director of maintenance in overseeing daily operations of maintenance department.
• Set strategic goals to ensure adherence to company mission, vision, and values and culture.
• Supervise salaried managers and hourly staff to guarantee to ensure that we are staying on budget.
• Support director of associations with billing for tower and master associations.
• Oversee maintenance personnel, collaborating with unit, tower and parts managers for timely task completion.
• Ensure direct supervision of trade positions for quality assurance and revenue driven success.
• Managed purchasing orders and billing processes for maintenance department.
• Conduct interviews and hire maintenance staff, ensuring proper training and job readiness.

• Collaborated with management teams to establish operational goals that supported business strategy.
• Led subordinate managers and supervisors, fostering a culture of accountability and support.
• Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
• Recognized employees for demonstrating excellent service resulting in increased company morale.
• Evaluated financial data to inform strategic decisions on cost-saving initiatives.
• Analyzed data trends and identified potential risks or opportunities associated with operations.

• As the Director of Culture my objective focused on developing high-performing teams from the executive level, to mid level managers, hourly staff, down to seasonal employees. This includes:
• Cultivating a positive work environment that fosters employee engagement, increased retention rates, and boosts overall team morale.
• Enhancing team collaboration through regular communication, goal setting, and performance evaluations.
• Enforcing the culture through continuous improvement by fostering open communication channels and empowering employees to voice their ideas, questions and concerns.
• Providing mentorship, guidance, and opportunities for professional growth.
• Strengthening internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Proactively identifying potential risks and implementing mitigation strategies to minimize negative impacts on projects or business operations.
• Boosting client satisfaction rates through exceptional relationship management and prompt resolution of issues.

• To assist the Director of Maintenance in day-to-day operations of the maintenance department.
• Set strategic goals, to ensure that all company MVV are followed by all maintenance employees.
• Supervise the hourly and salaried employees to ensure they are providing great customer service to all owners and guests.
• Assist the Director of Associations in the handling of all Tower and Master Association billing.
• Assist Director of Maintenance with overseeing and control of purchasing orders and billing for the maintenance department.
• Ensure all Customer complaints are handled in a courteous and professional manner.
• Available by phone at any time to assist with maintenance emergencies.

As a real estate professional, I have successfully:

• Scheduled home viewings and attended showings with buyers.
• Prepared market analysis statistics and bid presentation for buyers and sellers.
• Planned and coordinated open house events.
• Maintained database of prospective customers.
• Advised prospective and active clients on current market activities.
• Communicated with inspectors, lenders and pest control companies to make sure that all terms and conditions were met prior to closing dates.
• Managed real estate transactions from initiation to closing.
• Managed and maintained all documents and files
• Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
• Enforced regulations and reviewed federal and state laws to confirm compliance.

Property Management included:

• Coordinated inspection appointments to ensure prompt completion of necessary steps toward closing transactions.
• Streamlined administrative tasks, such as filing paperwork and managing correspondence, contributing to a well-organized office environment.
• Prepared marketing materials to attract potential clients, resulting in increased leads and overall sales.
• Managed contractors and supplies while staying on budget.