Courtney Whack
Sumter,SC
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude
- Talented team player with a proven track record of providing financial services to clients while managing complex loan transactions
- Possesses deep understanding of credit analysis, loan origination and closing.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Financial Services Representative
First Citizens Bank
Summerton, SC
06.2023 - Current
- Provided guidance on investment decisions to ensure maximum returns.
- Advised customers on various aspects of personal finance such as budgeting, taxes, insurance, investments.
- Assisted clients in understanding complex financial concepts and instruments.
- Fostered relationships with new and existing customers through excellent customer service skills.
- Processed transactions quickly and accurately in accordance with established procedures.
- Managed multiple accounts simultaneously while ensuring compliance with all relevant laws.
- Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
- Demonstrated expertise in product knowledge and sales to identify and recommend appropriate products and services to clients.
Assistant Manager
One Main Financial
04.2016 - 06.2023
- Answered 100+ calls daily
- Exceeded my individual growth and delinquency targets
- Developed new relationships - maintain existing relationships working with customers throughout loan process and loan life cycle
- Partnered with 3-5 local businesses weekly to seek out and gain new business relationships and customers
- Ensured company maintained compliance
- Mentored and trained new staff members in office policies and procedures
- Assisted team members with administrative requirements by expertly using diverse office software
- Delivered clerical support by handling range of routine and special requirements
- Executed record filing system to improve document organization and management
- Interacted with customers by phone, email or in-person to provide information
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Verified accuracy of business records by consistently updating customer's information
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing
- Monitored pipelines to track and log status of loans
- Supervised loan personnel and motivated to maintain customer service and performance standards
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
- Carried out day-day-day duties accurately and efficiently
- Learned new skills and apply them to daily tasks, improving efficiency and productivity
- Exceeded goals through effective task prioritization and great work ethic
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action
- Monitored pipelines to track and log status of loans
- Explained very technical financial information to applicants in easy to understand language.
Customer Service Representative
Sykes Call Center
Sumter, SC
02.2015 - 04.2016
- Handled customer inquiries and suggestions courteously and professionally
- Listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Responded to customer requests for products, services, and company information
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Manager
US Money Shops
01.2012 - 01.2014
- De-escalated customer calls concerning complex issues and complaints for customer retention
- Created schedules marketing to other businesses in order to collaborate
- Monitored metrics and marketing investments to assess
- Performed and implemented continuous improvement
- Managed income throughout store
- Collected past due payments
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes.
Sales Associate Team Leader
It's Fashion Metro
Sumter, SC
01.2010 - 01.2012
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques
- Trained and developed new sales team associates in products, selling techniques, and company procedures
- Engaged with customers to effectively build rapport and lasting relationships
- Answered customer questions about sizing, accessories, and merchandise care
- Managed returns, exchanges and refunds in accordance with store policy
- Maintained customer satisfaction with quick and professional handling of product returns
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Assistant Store Manager
Dollar General
01.2008 - 01.2010
- Managed scheduling for store shifts to accomplish proper staffing
- Trained and managed associates in customer service and sales techniques
- Managed store organization, maintenance, and purchasing functions
- Trained team members in successful strategies to meet operational targets
- Resolved customer service issues promptly
- Greeted and assisted customers
- Unloaded trucks and stocked shelves
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
Associate of Science Science, Technology, And Society -
Central Carolina Technical College
05.2015
Skills
- Sales Quota Achievement
- Account Performance Reviews
- Account Maintenance
- Customer Relationship Management
- Regulatory Compliance
- Cash Handling
- Risk Management
- Financial Services
- Credit analysis
- Sales Goals
- Teller transactions
- Account documentation
- Employee Relations
- Communication Management
- Mail handling
- Recruitment Management
- Interviewing techniques
- Word Processing
- Administrative Skills
- Computer Literacy
- Team Player
- Office Administration
Certification
- Insurance Producer License- #17953196
Timeline
Financial Services Representative
First Citizens Bank
06.2023 - Current
Assistant Manager
One Main Financial
04.2016 - 06.2023
Customer Service Representative
Sykes Call Center
02.2015 - 04.2016
Manager
US Money Shops
01.2012 - 01.2014
Sales Associate Team Leader
It's Fashion Metro
01.2010 - 01.2012
Assistant Store Manager
Dollar General
01.2008 - 01.2010
Associate of Science Science, Technology, And Society -
Central Carolina Technical College