Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Courtney White

Rossville,Georgia

Summary

Results-oriented and customer service-driven professional with over ten years of experience in the healthcare industry. Exceptional data management skills and practical communication abilities that ensure accurate and timely reimbursement for patient services. Adept at following policies, procedures, and guidelines to maintain outstanding quality standards. Excellent academic achievements include being on the Dean's List and a member of the Alpha Beta Kappa Honor Society (ABK). Collaborative team player who thrives in fast-paced environments and consistently delivers high productivity.

KEY QUALIFICATIONS - Medical Practice Management Systems - Medical Terminology - Medical Records - HIPAA Compliance - Insurance Verification - Insurance Claim Processing - Reimbursement Processing - Revenue Cycle Management - Medicare/Medicaid - Government Payers - Third-Party Payers - CPT & ICD-10 Coding - Medical Billing - Medical Office Administration - Patient Registration - Data Entry - Salesforce - Pega - UMK2

Overview

18
years of professional experience

Work History

contracted Molina Healthcare

Quality Assurance Specialist
02.2023 - Current

Job overview

  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Completed 120 audits per month
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions
  • Implemented process improvements to increase productivity in quality assurance operations
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies

Molina Healthcare

Customer Service Representative
07.2021 - 02.2023

Job overview

  • Respond promptly and effectively to 50 calls or customer inquiries per day, assisting with eligibility, ID cards, Member Portal, PCP changes, and personal information updates -
  • Offer support to providers by addressing basic inquiries and assisting with claim inquiries -
  • Maintain meticulous records of all customer interactions in management system, adhering to HIPAA Compliance and ensuring accurate and up-to-date information
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Ultimate Medical Academy

07.2020 - 07.2021

Job overview

  • Consistently prepare and complete assignments on time -
  • Proactively navigate new technology, utilize available resources, and set realistic expectations
  • Skilled at working independently and collaboratively in team environments
  • Proven ability to learn quickly and adapt to new situations
  • Self-motivated, with strong sense of personal responsibility
  • Excellent communication skills, both verbal and written
  • Proved successful working within tight deadlines and fast-paced environment
  • Organized and detail-oriented with strong work ethic
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Works well under minimal supervision

Moccasin Bend Mental Health Institute

Infection Control Assistant
08.2014 - 09.2020

Job overview

  • Assist with consultations and collaborate with department-level and performance-improvement teams -
  • Collect and verify patient information, ensuring accurate data transcription and completion -
  • Ensure proper filing of medical records according to established procedures while entering, analyzing, and monitoring data and records
  • Set clear policies to improve success of infection control measures in departments
  • Identified risks proactively, preparing teams for likely infections based on seasonal changes or current epidemiological trends
  • Evaluated patient histories, complaints, and current symptoms

Diabetes and Endocrine Consultants

Medical Secretary
11.2013 - 08.2014

Job overview

  • Compile and maintain medical charts, reports, and correspondence
  • Efficiently operate office equipment - Manage voicemails, utilize software applications, and prepare reports, invoices, financial statements, and case histories
  • Read medical records and letters, maintaining solid knowledge of medical terminology and computer applications
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction
  • Managed over 65 calls per day
  • Technology Savvy

Med First Immediate Care & CC Medical

Medical Secretary
01.2006 - 11.2013

Job overview

  • Utilize MS Office software, database applications, and Electronic Medical Record (EMR) software -
  • Schedule and confirm appointments for patients, staff, and supervisors -
  • Perform insurance and billing clerical duties while strictly adhering to HIPAA guidelines

Education

Ultimate Medical Academy - Clearwater
Clearwater, FL

Diploma from Office Administration And Billing Specialist
07.2021

University Overview

Ultimate Medical Academy - Clearwater
Clearwater, FL

HIPAA Essentials for Healthcare Professionals Certificate
07.2021

University Overview

Skills

  • Problem-Solving Skills
  • Productivity Benchmarks
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Medical Terminology Knowledge
  • Critical Thinking
  • CRM Software
  • Administrative and Office Support
  • Spreadsheets
  • HIPPA Compliance
  • Salesforce
  • Pega

References

References

Available Upon Request

Timeline

Quality Assurance Specialist
contracted Molina Healthcare
02.2023 - Current
Customer Service Representative
Molina Healthcare
07.2021 - 02.2023
Ultimate Medical Academy
07.2020 - 07.2021
Infection Control Assistant
Moccasin Bend Mental Health Institute
08.2014 - 09.2020
Medical Secretary
Diabetes and Endocrine Consultants
11.2013 - 08.2014
Medical Secretary
Med First Immediate Care & CC Medical
01.2006 - 11.2013
Ultimate Medical Academy - Clearwater
Diploma from Office Administration And Billing Specialist
Ultimate Medical Academy - Clearwater
HIPAA Essentials for Healthcare Professionals Certificate
Courtney White