COURTNEY WHITE

• Supervised children, groups, and assigned activities while practicing safe and appropriate childcare techniques.
• Provided daily care for children including feeding and supporting social/emotional needs.
• Encouraged, engaged, and supported children across various classroom activities such as instruction, meals, transitions, and gross motor tasks.
• Implemented positive behavior management techniques.
• Planned, implemented and actively participated in age-appropriate classroom activities that fostered learning for all children.
• Observed children and documented their progress and development.
• Developed and maintained positive relationships with co-workers, branch administration, and parents to foster collaboration, consistency, and increased parent participation.
• Ensured the facility and all equipment was cleaned, well-maintained, and safe on a daily basis.
• Completed and maintained required program documentation including attendance.
• Attended and actively participated in family nights, program activities, staff meetings, and ongoing professional development training.
• Requested supplies for the program from the School-Age Site Coordinator and School-Age Site Director.

• Maintained a positive, empathetic, and professional attitude towards customers at all times.

• Acknowledged and resolved customer complaints. • Processed credit card orders, forms, and request.

Verified card members based on customer account information.

• Activated and deactivated credit cards per the customer's request.

• Processed refunds to customers if they had a credit balance.

• Updated customer details, including name, address, and phone number.

• Processed credit card payments per the customer's request

• Connected customers with specialty departments when necessary.

• Demonstrated exceptional professionalism in handling challenging customer interactions.
• Answered inbound calls, chats and emails to facilitate customer service.

• Greeted members when they came into the branch.
• Reported any operational issues or system problems that occurred during shift promptly.
• Processed wire transfers for customers both domestically and internationally.
• Checked and verified the identification of customers who asked for banking services.
• Transferred large and small funds from one member to another.
• Assisted with procedures to open and close the branch.
• Opened additional checking/savings accounts for existing members.
• Balanced cash drawers on a daily basis.
• Followed up on requests from customers in a timely manner.
• Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.

• Verified assigned work and inspected deposit bags for evidence of tampering.
• Performed deposit processing functions including reconciling any out-of-balance conditions.
• Maintained compliance with all company policies including state and federal regulations.
• Identified Counterfeit, Suspicious Activity (SAR), and any potential AML Red Flag Transactions and immediately reported to Supervisor.
• Met or exceeded all established deposit processing productivity standards.
• Verified cash settlements are accurate and transferred funds to appropriate vaults.
• Identified and shared process improvement opportunities.
• Worked independently without direct supervision or oversight.

• Greeted customers when they came in the branch
• Performed teller transactions including check cashing, withdrawals and deposits in accordance with established policies and procedures.
• Reconciled discrepancies between branch records and headquarters records promptly.
• Maintained an organized work area at all times.
• Balanced cash drawer daily to ensure accuracy of funds on hand.
• Shredded confidential documents that were no longer needed.
• Checked and verified the identification of customers who asked for banking services.
• Transferred large and small funds from one member to another.
• Assisted with procedures to open and close the branch.

• Verified customer bank statements.
• Verified credit card application information.
• Helped maintain applicant tracking systems.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
• Tracked invoices to ensure vendors were paid on time.