Courtney White
Harrisburg,PA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Professional with strong background in mentoring, skilled in guiding individuals towards personal and professional growth. Adept at fostering collaborative environments and adaptable to evolving needs. Expertise in communication, problem-solving, and leadership. Known for reliability and results-driven approach.
Overview
8
8
years of professional experience
Work History
Truancy Mentor
Pennsylvania Counseling Services
Harrisburg, PA
11.2025 - Current
- Work directly with students to encourage school attendance and engagement.
- Monitor attendance and follow up with students and families to address concerns.
- Collaborate with school staff and community partners to develop effective intervention strategies.
- Serve as a mentor, advocate, and service coordinator to help students overcome challenges.
- Conduct home visits to stay connected with families and provide ongoing support.
- Developed tailored mentorship plans aligning with individual aspirations and career paths.
- Implemented feedback mechanisms to assess mentee progress and adapt strategies.
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Developed and implemented individualized academic plans for students.
- Educated students on college admissions process and scholarship requirements.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
- Collaborated with parents and teachers to help students reach potential.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Monitored student progress to drive successful academic outcomes.
- Advocated for students to access available resources.
Childcare Director
Tender Years Inc.
Mechanicsburg Pennsylvania
12.2023 - 10.2025
- Safety Oversight: Ensure the health, safety, and well-being of all children within the facility by implementing and monitoring safety protocols.
- Staff Training & Development: Oversee comprehensive training programs for teachers to enhance their skills in child development, classroom management, and emergency procedures.
- Program Development: Collaborate with educators to develop age-appropriate curricula that promote learning through play while meeting developmental milestones.
- Regulatory Compliance: Maintain compliance with local, state, and federal regulations regarding child care facilities. Conduct regular audits to ensure adherence to policies.
- Parent Communication: Foster strong relationships with parents by providing regular updates on their child's progress and addressing any concerns promptly.
- Budget Management: Assist in budget planning by managing resources effectively while ensuring quality care is maintained.
- Team Leadership: Inspire a culture of teamwork among staff members to create an engaging environment that supports professional growth and collaboration.
Office Manager
Pathways
Lemoyne Pennsylvania
09.2021 - 12.2023
- Conduct initial intake calls with families to gather necessary information and assess needs.
- Schedule client appointments efficiently, considering therapist availability, client schedules, and specific needs.
- Collect and maintain client documentation including medical records, insurance information, and intake forms.
- Communicate clearly and regularly with clients and their families regarding upcoming appointments, therapy updates, and any important information.
- Facilitate communication between therapists, behavior analysts, and other professionals involved in client care.
- Address concerns and questions from families promptly and professionally.
- Manage staff schedules, including time off requests and coverage for absences.
- Maintain accurate client records and billing information, ensuring compliance with insurance guidelines.
- Monitor and order office supplies, maintaining appropriate inventory levels.
- Coordinate facility maintenance and scheduling of repairs as needed.
- Onboard new therapists and staff, providing training on center procedures and client specific needs.
- Support the clinical team by assisting with data collection, report generation, and progress monitoring.
- Foster a positive and collaborative work environment among staff members.
Program Manager
Big Brothers Big Sisters
Harrisburg Pennsylvania
12.2019 - 09.2021
- Oversee daily office operations to ensure a smooth workflow and high productivity.
- Conduct regular assessments to identify potential risks and vulnerabilities within the organization.
- Collaborate with department heads to create strategies for risk mitigation and compliance with relevant regulations.
- Maintain an organized filing system for important documents, contracts, and records related to risk management.
- Staff training sessions on risk awareness, safety protocols, and emergency preparedness.
- Serve as the primary point of contact for all office-related inquiries while fostering effective communication among teams.
- Prepare reports on office performance metrics, risk assessments, and safety audits for senior management review.
Student Success Mentor
Clarion University of Pennsylvania
Clarion, Pennsylvania
09.2017 - 01.2019
- Assist new students through the registration process by engaging in consultative conversations focused on student needs, and career goals.
- Advise and support assigned students on their academic program, online learning environment, registration processes, and study skills, including time management and addressing academic challenges.
- Participate in new student onboarding by conducting welcome calls and assisting with online orientation.
- Monitor student attendance and proactively reach out to at-risk students to offer support, helping them through the satisfactory academic progress process.
- Assist with student retention efforts, such as participating in virtual or onsite open house events, information sessions, and webinars.
- Support students with payment processes, including using the online payment system, and help resolve outstanding balances to prevent program interruptions.
- Maintain an understanding of institutional policies and regulations related to tuition assistance, payment plans, and billing systems, and perform other related duties.
- Provide direct mentorship and support to students, focusing on guiding them from the start of their program through completion.
- Ensure regular communication with students through phone, text, and email, maintaining a visible and accessible presence.
- Contribute to team and departmental goals by supporting student growth targets and maintaining high standards of customer service in all interactions
Education
Master of Science - Clinical And Mental Health Counseling
Capella University
06-2027
Master of Science - Applied Behavior Analysis
Capella University
Minneapolis, MN06-2027
Graduate Certificate - Contemporary Theory in Mental Health Services
Capella University
12-2024
Bachelor of Arts - Sociology
Clarion University of Pennsylvania
Clarion, PA05-2018
Skills
- Program assessment
- Fostering positive environment
- Safety regulations compliance
- Administrative functions
- Compliance procedures
- Staff hiring
- Staff management
- Multitasking Abilities
- Reliability
- Written communication
- CPR certified
- Problem-solving aptitude
- First aid certification
- Teamwork and collaboration
Timeline
Truancy Mentor
Pennsylvania Counseling Services
11.2025 - Current
Childcare Director
Tender Years Inc.
12.2023 - 10.2025
Office Manager
Pathways
09.2021 - 12.2023
Program Manager
Big Brothers Big Sisters
12.2019 - 09.2021
Student Success Mentor
Clarion University of Pennsylvania
09.2017 - 01.2019
Graduate Certificate - Contemporary Theory in Mental Health Services
Capella University
Bachelor of Arts - Sociology
Clarion University of Pennsylvania
Master of Science - Clinical And Mental Health Counseling
Capella University
Master of Science - Applied Behavior Analysis
Capella University