Courtney Whitefield
Conyers,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Department Of Labor
04.2020 - 02.2024
- Provided excellent customer care by responding to 500 weekly benefits requests, assisting with claims, and processing appeals.
- Contacted customers to verify identity,fax documents,and resolve account issues.
- Investigated documents and resolved fraudulent account activity related to payments.
- Maintained high customer confidentiality and privacy with all information accessed on accounts.
- Completed paperwork, recognizing discrepancies, and provided daily data reports regarding ac
IT Support Specialist
Home Deopt
02.2016 - 04.2020
- Provided remote support for internal employees, resolving issues quickly to improve job performance.
- Loaded software, granted permissions, and configured hardware for almost 50 new employees per day as part of onboarding process.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Managed backup and recovery of data assets to safeguard system availability.
- Developed and implemented preventive maintenance procedures.
Customer Service Representative
SITEL
08.2013 - 02.2016
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted exceptional experience by addressing customer concerns, demonstrating empathy, and resolving problems promptly.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Diploma -
Burke County High School
Waynesboro, GA05.2007
Skills
- Active Directory
- Desktop Support
- MS Office
- Technical Support
- Software Troubleshooting
- Network Support
- IT Support
- Operating Systems
- CRM software proficiency
- Customer Data Confidentiality
- Microsoft Outlook
- Data Entry
Timeline
Customer Service Representative
Department Of Labor
04.2020 - 02.2024
IT Support Specialist
Home Deopt
02.2016 - 04.2020
Customer Service Representative
SITEL
08.2013 - 02.2016
Diploma -
Burke County High School
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