Courtney Whitt
Strongsville,Ohio
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Plant Contract Administrator
Northeast Ohio Regional Sewer District
04.2023 - Current
- Represents the District in negotiating contracts, including pricing and terms and formulating policies with suppliers and vendors
- Prepares bids, process specifications, progress reports and other information as required
- Facilitated communication between involved parties to enable timely contract sign-off.
- Assists in the procurement for high-level and/or high-risk projects
- Manages contract database entries, keeping current with new contracts that are processed and/or executed
- Reviews invoices, statements, work orders and contractor billings to monitor compliance for approval
- Adhered to legal and contractual requirements for compliant contract processes.
- Addressed contract disputes and provided advice and guidance to resolve issues.
Plant Administrative Assistant
Northeast Ohio Regional Sewer District
08.2022 - 04.2023
- Aid department staff with various administrative type duties.
- Coordinates collection and preparation of operating reports, such as time-and-attendance records and timesheets, terminations, new hires, transfers, and statistical records of performance data.
- Assist with orientation of new employees.
- Assist with review and preparation of payroll.
- Ensures compliance with District policies, procedures, and union agreement.
- Assist with incident process, takes notes at incident hearings and compile documents.
- Executed record filing system to improve document organization and management.
Office Manager - Human Resources
Premises Control
06.2015 - 08.2022
- Supervise a staff of 15+ technicians and office personnel
- Payroll Processing within Kronos
- Coordinate the employee training and development program with local career and technical college
- Expense tracking and purchasing for special projects
- Managed the full recruitment cycle
- Managed New Hire Orientation
- Maintain employee records within Kronos/HRIS
- Employee Relations & Performance Management
- All vendor contract management
- Invoicing (A/P and A/R) and Collections
- Manage company events and travel arrangements.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Office Administrator
Star Lighting Products
01.2015 - 06.2015
- Supported a staff of 10 employees
- Tracked sales activity and took customer orders
- Processed payroll with ADP
- Performed all basic day-to-day office functions
- Employment Advertisement, interviewing and maintain all employee records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed accounting functions such as invoicing customers, writing checks and reconciling accounts.
Team Leader
Midwest Publishing Inc.
04.2012 - 01.2015
- Supported a professional staff of 12 employees
- Sales Tracking and Development Plans
- Advertised employment opportunities and interviewed applicants
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Education
B.B.A -
Southern New Hampshire University
01.2025
A.A.S -
Cuyahoga Community College
01.2016
Skills
- Relationships and Rapport
- Interpersonal and Written Communication
- Compliance Enforcement
- Contract Reviews and Edits
- Project Management
- Staff Training
- Human Resources Management
- Workflow Planning
Timeline
Plant Contract Administrator
Northeast Ohio Regional Sewer District
04.2023 - Current
Plant Administrative Assistant
Northeast Ohio Regional Sewer District
08.2022 - 04.2023
Office Manager - Human Resources
Premises Control
06.2015 - 08.2022
Office Administrator
Star Lighting Products
01.2015 - 06.2015
Team Leader
Midwest Publishing Inc.
04.2012 - 01.2015
B.B.A -
Southern New Hampshire University
A.A.S -
Cuyahoga Community College
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