Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Whittaker

Lithonia,GA

Summary

Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.

Overview

14
14
years of professional experience

Work History

Customer Service Supervisor

All Purpose Warehouse
11.2022 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Managed escalations effectively, resolving complex issues quickly while maintaining high levels of professionalism and empathy towards customers.
  • Resolved [Product or Service] issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
  • Maintained customer account information database by canceling and updating customer accounts.

Customer Service Representative

All In One Cleaning Service
03.2020 - 08.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.

Shift Leader

Firehouse Subs
09.2010 - 01.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Education

High School Diploma -

Lithionia High School
Lithonia, GA
05.2008

Skills

  • Problem-Solving
  • Time Management
  • Customer Service
  • Team Building and Leadership
  • Decision-Making
  • Work Prioritization
  • Call flow maximization
  • Staff Training

Timeline

Customer Service Supervisor

All Purpose Warehouse
11.2022 - Current

Customer Service Representative

All In One Cleaning Service
03.2020 - 08.2022

Shift Leader

Firehouse Subs
09.2010 - 01.2020

High School Diploma -

Lithionia High School

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Courtney Whittaker