Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Wickline

Pelham

Summary

Dynamic Automotive Sales Consultant with a proven track record at AutoNationCDJR, excelling in relationship building and negotiation skills. Recognized for delivering exceptional customer service and achieving high customer satisfaction through effective follow-up techniques. Adaptable and resilient, I thrive in fast-paced environments, ensuring seamless sales processes and fostering lasting client connections.

Overview

2
2
years of professional experience

Work History

Automotive Sales Consultant

AutoNationCDJR
12.2024 - 01.2025
  • Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
  • Delivered exceptional customer service, addressing concerns and resolving issues promptly.
  • Developed strong relationships with customers for repeat business and referrals.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
  • Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
  • Answered telephone and email inquiries from potential customers.
  • Streamlined sales process with efficient organization of client information and follow-up communications.
  • Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
  • Adapted quickly to new technologies/systems adopted by the dealership for a more seamless sales experience.
  • Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.

Owner/Operator

Corky Cleaning LLC
06.2023 - 12.2023
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior Product or Service to customers.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Trained and motivated employees to perform daily business functions.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Operated with safety and skill to avoid accidents and delays.

After School Teacher/Breaker

Stacy’s Fun in the Sun
02.2023 - 05.2023
  • Observed and monitored children's play activities to promote healthy, safe environment.
  • Organized and supervised games and Type recreational activities to promote physical, mental and social development in children.
  • Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
  • Prepared after-school enrichment activities for children to encourage student participation.
  • Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
  • Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
  • Enhanced student engagement by incorporating interactive activities and group projects into lesson plans.
  • Implemented effective classroom management techniques, maintaining an orderly and focused learning environment.
  • Performed general housekeeping duties by washing tables and chairs, putting away chairs and properly placing toys in cubbies.
  • Prepared food and served meals and refreshments to Number children.
  • Monitored student attendance by collecting attendance rosters and overseeing attendance database.
  • Organized and stored toys and classroom materials to maintain order in activity areas.

ESE Paraprofessional

Bay County School District
08.2022 - 02.2023
  • Supported teachers in managing classroom routines and maintaining consistent schedules while accommodating the unique needs of ESE students.
  • Contributed to a positive school climate by actively participating in staff meetings and professional development opportunities related to supporting exceptional students'' education efforts.
  • Managed detailed records of student progress and attendance, providing valuable information for decision-making processes within the school system.
  • Partnered with parents to develop strategies that supported consistency between home life expectations while addressing academic needs.
  • Monitored student progress through regular assessments and adjusted instructional techniques accordingly, ensuring academic growth.
  • Facilitated communication between parents, teachers, and administrators about student needs and achievements, enhancing overall educational experience.
  • Assisted in developing behavior management strategies, fostering a positive learning environment for all students.
  • Improved student understanding by implementing individualized education plans for students with special needs.
  • Implemented creative approaches to engage ESE students in hands-on learning experiences, increasing motivation and mastery of content.
  • Implemented data-driven interventions for struggling students, leading to improved academic performance and increased confidence levels.
  • Collaborated with teachers to adapt lesson plans and ensure accessibility for all learners, resulting in increased student engagement and success.
  • Enhanced social skills development through peer interactions and group activities, promoting inclusive classroom communities.
  • Supported diverse learners by modifying instructional materials to suit various learning styles and abilities.
  • Promoted independence among ESE students by encouraging self-advocacy skills and fostering a sense of ownership over personal learning goals.
  • Provided one-on-one support for students with disabilities, enabling them to reach their full potential in the classroom.
  • Developed strong relationships with students by providing empathetic support during difficult transitions or challenging moments throughout their educational journey.
  • Collaborated with multidisciplinary teams, including speech therapists, occupational therapists, and counselors to ensure a comprehensive approach to supporting each student''s individual needs.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Reported on student progress, behavior, and social skills to parents.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Kept open and frequent communication with families to provide regular updates on child's academic progress and individualized needs.
  • Worked with students to promote learning and pro-social development.
  • Created positive and inclusive classroom environment by helping students develop social skills and relationships.
  • Provided individualized reading, writing and math instruction to support student development.

Education

Evangel Christian Homeschool
Alabaster, AL

Skills

  • Resilience under pressure
  • Test drive facilitation
  • Follow-up techniques
  • Strong negotiation skills
  • Goal-oriented mindset
  • Adaptability to change
  • Social media proficiency
  • Customer service
  • Friendly and enthusiastic
  • Team collaboration
  • Verbal and written communication
  • Relationship building
  • Appointment scheduling
  • Follow-up skills
  • Email and telephone etiquette
  • Building rapport
  • Conflict mediation
  • Entrepreneurial
  • Friendly and helpful
  • Problem-solving
  • Honest and dependable
  • Reliable and responsible
  • Attention to detail
  • Customer assistance

Timeline

Automotive Sales Consultant

AutoNationCDJR
12.2024 - 01.2025

Owner/Operator

Corky Cleaning LLC
06.2023 - 12.2023

After School Teacher/Breaker

Stacy’s Fun in the Sun
02.2023 - 05.2023

ESE Paraprofessional

Bay County School District
08.2022 - 02.2023

Evangel Christian Homeschool

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Courtney Wickline