Courtney Wilkerson

• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
• Collaborated with other manager leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

• Managed a diverse portfolio of multimillion-dollar budgets for efficient media buying and placement, maximizing return on investment.
• Mentored junior team members, helping them develop the necessary skills for successful career progression in Client Success.
• Served as an escalation point for critical client situations, ensuring prompt resolution and maintaining high levels of satisfaction.
• Identified upsell opportunities by conducting thorough account reviews and presenting relevant solutions.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Developed customized account plans for clients to help them achieve their business goals.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

• Increased brand awareness by developing and executing strategic media plans for various clients.
• Optimized media mixes by regularly analyzing campaign performance metrics and making data-driven adjustments.
• Presented detailed campaign reports to clients, showcasing the success of media strategies in achieving their objectives.
• Built strong vendor relationships by maintaining open lines of communication and providing regular performance feedback on their inventory placements.

• Developed targeted media plans for clients, resulting in increased brand awareness and customer engagement.
• Monitored campaign performance closely, making necessary adjustments to optimize results.
• Evaluated post-campaign metrics, identifying key learnings and areas for improvement moving forward.
• Provided ongoing support throughout the implementation of various campaigns, addressing any issues or concerns promptly and efficiently.