Summary
Overview
Work History
Education
Skills
References
Timeline
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Courtney Willever

Myrtle Beach,SC

Summary

Hardworking Manager with 20+ years overseeing high-traffic establishments. Talented at managing large, diverse teams of service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance. Focused on setting high expectations and raising service standards. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.

Overview

20
20
years of professional experience

Work History

Realtor

Realty One Group Dockside
Murrells Inlet, SC
02.2015 - Current
  • Advised clients on market trends and local real estate conditions, helping them make informed decisions.
  • Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
  • Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
  • Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
  • Maintained accurate records of all transactions from start to finish using specialized software programs.
  • Conducted open houses and showings of properties to prospective buyers.
  • Answered inquiries from potential buyers regarding features of property listings.
  • Generated leads through networking activities, cold calling prospects, referrals.

Assistant General Manager

Planet Hollywood
Myrtle Beach, SC
02.2015 - 09.2015
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Ensured that customer service standards were met or exceeded at all times.
  • Developed and implemented effective strategies to maximize sales and profits.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Conducted regular performance evaluations for employees to ensure quality standards were maintained.
  • Identified opportunities for cost savings and operational efficiency improvements.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Implemented safety protocols to protect both customers and employees from potential hazards.
  • Maintained accurate records of employee attendance, payroll information, sales figures.
  • Prepared weekly schedules for staff members based on their availability.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
  • Enhanced team engagement and performance with daily updates and informational meetings.
  • Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.

General Manager

Islamorada Fish Company, Bass Pro Shops
Myrtle Beach, SC
12.2008 - 01.2010
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Guided management and supervisory staff to promote smooth operations.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.

Manager

Planet Hollywood
Myrtle Beach, SC
11.2004 - 12.2008
  • Monitored staff performance and addressed issues.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Recruited and hired qualified candidates to fill open positions.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Maintained adequate staffing to meet objectives within budget.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Created training modules and documentation to train staff.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Real Estate

Carolina Coast Real Estate School
Myrtle Beach, SC
02-2015

High School Diploma -

Portsmouth High School
Portsmouth, RI
06-1992

Some College (No Degree) -

Coastal Carolina University
Conway, SC

Skills

  • Staff Development and Management
  • Operations Management
  • Expense Tracking
  • Performance Management
  • Budget Control
  • Schedule Preparation
  • Cross-Functional Teamwork
  • Performance Evaluations
  • Staff Training and Development
  • Time Management
  • Cost Control
  • Customer Service
  • Schedule Management
  • Hiring and Training
  • Problem-Solving
  • Employee Coaching and Mentoring
  • Excellent Communication
  • Positive Attitude
  • Negotiation and Conflict Resolution
  • Attention to Detail
  • Time management abilities
  • Scheduling and Coordinating
  • Professional and Courteous

References

References available upon request.

Timeline

Realtor

Realty One Group Dockside
02.2015 - Current

Assistant General Manager

Planet Hollywood
02.2015 - 09.2015

General Manager

Islamorada Fish Company, Bass Pro Shops
12.2008 - 01.2010

Manager

Planet Hollywood
11.2004 - 12.2008

Real Estate

Carolina Coast Real Estate School

High School Diploma -

Portsmouth High School

Some College (No Degree) -

Coastal Carolina University

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Courtney Willever