Courtney Williams
Memphis,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work History
Certified Notary Signing Agent
K&C Mobile Notary
Memphis, TN
07.2017 - Current
- Checked documents and identifying credentials for all parties.
- Generated reports, uploaded documents into digital storage and prepared client case affidavits.
- Supported timely and accurate administrative task completion.
- Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.
- Managed digital databases and physical file systems.,
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Met with clients in there home environments to witness signings.
Resident Teacher
Freedom Prep Charter School
Memphis, TN
07.2021 - 07.2022
- Planned and implemented integrated lessons to meet national standards.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Graded and evaluated student assignments, papers and course work.
Customer Service Representative
Jabil Technology
Memphis, TN
02.2012 - 02.2013
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Juvenile Probation Officer
State Of Tennessee Department Of Children's Services
Nashville, TN
07.2002 - 09.2009
- Collaborated with police detectives, child welfare organizations and district attorneys to resolve cases and protect juvenile individuals.
- Investigated juveniles' activities, school attendance and employment.
- Built relationships with defendants and offenders, assessing living conditions and case background information.
- Developed key partnerships with staff of community organizations to improve access to educational services among disenfranchised youth.
- Partnered with targeted support organizations, programs and community resources as alternatives to juvenile detention.
Child Protective Investigator
Department Of Children's Services
Nashville, TN
05.1999 - 07.2004
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.
- Remained objective in handling each case, especially when children and families were in high-stress situations.
- Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
- Documented data and completed accurate updates to case records.
Education
Bachelor of Arts - Criminal Justice/Psychology
Tennessee State University
Nashville, TN 08.1993 - 05.1998
Skills
- Documentation skills
Timeline
Resident Teacher
Freedom Prep Charter School
07.2021 - 07.2022
Certified Notary Signing Agent
K&C Mobile Notary
07.2017 - Current
Customer Service Representative
Jabil Technology
02.2012 - 02.2013
Juvenile Probation Officer
State Of Tennessee Department Of Children's Services
07.2002 - 09.2009
Child Protective Investigator
Department Of Children's Services
05.1999 - 07.2004
Bachelor of Arts - Criminal Justice/Psychology
Tennessee State University
08.1993 - 05.1998
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