Courtney Williams

• Created and maintained electronic medical records for over 1,000 patients using software, showcasing proficiency in electronic health record software

• Ensured patient information confidentiality by always maintaining HIPAA compliance, highlighting HIPAA certification

• Followed exact procedures for handling transfers and other medical records releases, demonstrating knowledge of the release of information (ROI) procedures.

• Acted as the primary point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication. Interacted with insurance providers to obtain the necessary documents to complete registration.
• Reviewed and corrected claim errors to facilitate smooth processing.
• Enhanced application of nursing and medical practices in alignment with laws and regulations.

• Followed up on medical records requested by various insurance companies, demonstrating excellent multitasking and organizational skills.
• Verified provider information to request medical records for HEDIS and Medicare risk adjustment review, showing expertise in claims processing and records management.
• Contacted providers and updated demographics, ensuring all information was correct for the state, demonstrating strong customer interaction skills.

• Confirmed appointments, communicated with clients, and updated client records.
• Produce automotive industry progress reports for presentation to the team regularly.
• Enters data into a prospect tracking system and runs prospect reports for managers weekly.