Summary
Overview
Work History
Education
Skills
Timeline
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COURTNEY WILLIAMS

Greenville,MS

Summary

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Overview

16
16
years of professional experience

Work History

Housekeeper

JEESE CLEANING SUPPLIES
GREENVILLE , MS
04.2022 - 03.2025
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Organized closets with hangers for guests' clothing items.
  • Waxed and polished wood furnishings to restore faded appearance.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.

CASHIER

Harlow's Casino Resort & Spa
GREENVILLE , MS
02.2020 - 02.2022
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Performed other duties as assigned by management.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Checked personal identifications during alcohol and tobacco sales.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Counted and balanced cashier drawers.
  • Answered customer inquiries regarding store policies and procedures.

Patient Care Coordinator

Asembia
05.2017 - 11.2019
  • Implemented patient care coordination programs aimed at improving patient health outcomes.
  • Coordinated with community resources to provide comprehensive support to patients.
  • Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
  • Compiled information from patients and caregivers or family members to identify care concerns.
  • Assisted patients in understanding their care plans and healthcare options.
  • Scheduled evaluations and procedures for patients.
  • Provided compassionate support to patients and their families.

Customer Support Specialist

Amazon
10.2015 - 06.2018
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Maintained positive working relationship with fellow staff and management.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
  • Assisted customers with product installation, troubleshooting, and usage questions.
  • Developed innovative strategies to improve customer experience with the product or service offered by the company.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Identified areas of improvement in existing processes or procedures used for providing support services.
  • Coordinated with third-party vendors when necessary for resolving escalated customer issues.

Cashier

KFC
Greenville, MS
01.2009 - 12.2014
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Issued receipts, refunds, credits or change due to customers.

Education

High School Diploma -

GREENVILLE WESTON HIGH SCHOOL
Greenville, MS
05-2004

Skills

  • Room sanitization
  • Deep cleaning
  • Inventory management
  • Chemical safety
  • Floor care
  • Customer service
  • Supply restocking
  • Safety procedures
  • Problem solving
  • Bed making proficiency
  • Customer service-focused
  • Supply inventory management
  • Cash handling
  • Payment processing
  • Task prioritization
  • Sales promotions
  • Team collaboration
  • Time management
  • Detail orientation
  • Product knowledge
  • Order packaging
  • Point-of-sale system operation
  • Written and verbal communication
  • Identification checks
  • Regulatory compliance
  • Returns processing
  • Patient coordination
  • Communication skills
  • Technical support
  • Conflict resolution
  • Sales promotion
  • Quality assurance
  • Documentation management
  • Process improvement

Timeline

Housekeeper

JEESE CLEANING SUPPLIES
04.2022 - 03.2025

CASHIER

Harlow's Casino Resort & Spa
02.2020 - 02.2022

Patient Care Coordinator

Asembia
05.2017 - 11.2019

Customer Support Specialist

Amazon
10.2015 - 06.2018

Cashier

KFC
01.2009 - 12.2014

High School Diploma -

GREENVILLE WESTON HIGH SCHOOL

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COURTNEY WILLIAMS