Courtney Williams

• Educate clients on ophthalmology conditions, treatments, and surgical discharge instructions
• Guide pet owners through diagnostics, procedures, building trust and confidence in care decisions
• Communicate complex medical information in a clear, client friendly manner
• Support the doctor in examinations, treatments, and surgical procedures
• Assist in discussing costs and care options with sensitivity to client needs
• Monitored anesthesia, patient preparation for procedures, medication administration, venipuncture, IV catheter administration, intubation, and assisting in ophthalmic procedures.

· Manage sales across online platforms and in-person events

· Sell products at markets and events across Virginia

· Build and maintain customer relationships, including repeat and referral clients

· Guide customers through custom memorial pieces, helping them make meaningful purchasing decisions

· Handle branding, marketing, and social media to drive sales and engagement

· Silversmithing, designing, and assembling all jewelry

· Built professional working relationships with local Richmond businesses like Rest in Pieces, Nevermore, and Rushing Blooms. Now I am expanding into the West Coast at Bewitched Oddities.

· Provided client education on eye conditions, medications, and surgical discharge instructions

· Monitored anesthesia, patient preparation for procedures, medication administration, venipuncture, IV catheter administration, intubation, and assisting in ophthalmic procedures.

· Built strong relationships with clients to support compliance and follow up care

· Assisted in exams, surgical procedures, and performed diagnostics

· Handled high volume client interactions while maintaining a compassionate, professional experience

· Supported team efficiency in a fast-paced specialty practice

· Cross trained in reception. Helped answer phones, make appointments, and check out clients