Desired Job Title
Customer Service IICustomer Service & IT supportCustomer Service & SalesLogistics CoordinatorCustomer Service RepresentativeWork Type
Full TimeLocation Preference
RemoteHybridLocation: Cedar Rapids, IA
Open to relocation: Yes
Open To Work
Courtney Wilson
Cedar Rapids
Work Preference
Summary
Customer service professional with a strong background in account management and IT support. Proven track record in enhancing customer experiences through detailed record-keeping, compliance adherence, and efficient issue resolution, contributing to overall operational success.
I am eager to enhance my skill set and i am open to guidance & training to achieve this .
Overview
11
11
years of professional experience
Work History
Customer Service II
Principal Financial Services
Remote
04.2025 - Current
- Managed participant inquiries regarding account balances, distributions, withdrawals, and loans.
- Maintained detailed records of employee contributions and deposits into company 401k plan accounts.
- Ensured compliance with IRS guidelines throughout all financial processes.
- Executed wire transfers to local and international vendors efficiently.
Customer Service & IT support
The Gazette
Remote
10.2021 - 03.2025
- Coordinated special projects as directed by management staff.
- Implemented systems to monitor performance and track project progress.
- Resolved various technical issues for customers via email, live chat, and telephone.
- Supported customers with online billing access and account inquiries.
- Managed customer accounts and documented interactions in database.
- Conducted follow-up calls post-issue resolution to ensure satisfaction-Ensure tasks are completed in a timely manner
- Updated subscriptions based on customer requests.
- Maintained knowledge of industry trends related to IT project coordination.
- Primary source for system testing
- Contract Management
Customer Service & Sales
Thomas L Cardella
Remote
08.2018 - 10.2021
- Worked with fellow sales team members to achieve group targets.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Adapted teaching methods according to the needs of individual learners or groups.
- Processed incoming mail, sorted items into appropriate categories, and distributed accordingly.
- Primary source for system testing
Logistics Coordinator
Linn Star Transfer
Cedar Rapids
03.2018 - 08.2018
- Coordinated logistics activities between suppliers and customers, ensuring timely deliveries.
- Scheduled transportation routes to optimize efficiency and minimize shipment delays.
- Managed daily transportation operations, including routing, tracking, and documentation.
Customer Service Representative
Nordstrom
Cedar Rapids
10.2015 - 12.2017
- Ensured compliance with company policies for customer service standards.
- Tracked orders to maintain accurate inventory records.
- Processed lost packages and placed new orders efficiently.
- Executed price matching to enhance customer satisfaction.
- Located items in stores statewide to fulfill customer requests.
Education
GED -
Kirkwood Community College
Cedar Rapids, IA05-2013
Skills
- Technical support- Excel at problem solving
- Follow-up communication
- Shipping and logistics
- Project coordination
Timeline
Customer Service II
Principal Financial Services
04.2025 - Current
Customer Service & IT support
The Gazette
10.2021 - 03.2025
Customer Service & Sales
Thomas L Cardella
08.2018 - 10.2021
Logistics Coordinator
Linn Star Transfer
03.2018 - 08.2018
Customer Service Representative
Nordstrom
10.2015 - 12.2017
GED -
Kirkwood Community College