Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Winters

Desoto

Summary

A dedicated worker aiming to help achieve company goals and take on responsibility as quickly as possible. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.

Overview

7
7
years of professional experience

Work History

Human Resource Management Clerk

DG Foods
05.2018 - 11.2018
  • Oversee current employee productivity, ensuring the workplace runs efficiently
  • Explain human resource policies, procedures, laws, and standards to new and existing employees.
  • Increased efficiency by streamlining filing systems and organizing important documents.
  • Collaborated with team members to complete tasks efficiently and meet deadlines.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

Assistant Administrator

InMotion Rehab
11.2016 - 06.2017


  • Review therapists schedules and tracking reports.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Managed daily schedules and appointments for senior staff, ensuring timely attendance and optimal productivity.
  • Maintained accurate financial records through diligent bookkeeping practices, supporting budget management and financial planning efforts.
  • Contributed to a positive work environment by effectively addressing employee concerns and fostering open communication channels among staff members.
  • Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
  • Served as point-of-contact for visitors to the office, projecting a welcoming atmosphere while responding knowledgeably to inquiries regarding the organization''s services or personnel.
  • Consistently met tight deadlines under pressure, effectively prioritizing tasks to ensure the timely completion of critical projects.
  • Collaborated with IT department to troubleshoot technical issues, increasing overall system functionality and minimizing downtime.
  • Performed routine clerical tasks by scanning, filing and copying documents.
  • Maintained digital databases, physical files and area logs.
  • Collected, validated, and distributed information to employees.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Maintained personnel records and updated internal databases to support document management.
  • Collected, arranged, and input information into database system.

Office Manager

Preferred Care Physical Therapy
07.2016 - 11.2016
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

Sales Lead Manager

American Eagle Outfitters
06.2014 - 05.2016


  • Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
  • Provided regular coaching and mentoring to team members for enhanced skills development and career growth.
  • Analyzed market trends and competitor activities to identify new business opportunities and areas for improvement.
  • Established strong rapport with key clients, resulting in long-lasting partnerships and repeat business.
  • Optimized CRM systems to effectively track leads, monitor progress, and ensure timely follow-ups for maximum conversion rates.
  • Implemented data-driven decision-making processes, utilizing analytics tools to measure performance metrics and drive continuous improvement.
  • Increased overall sales productivity by identifying bottlenecks in the sales process and implementing targeted solutions.
  • Leveraged consultative selling techniques to understand customer needs fully and provide tailored solutions accordingly.
  • Produced [Number] reports per week to analyze performance against team goals.
  • Effectively presented information to customers and responded to questions.
  • Attended weekly meetings to discuss and optimize strategies.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Implemented systems and procedures to increase sales.

Area Supervisor

Ross Dress for Less
06.2013 - 11.2013
  • Ensured cash pick-ups and bank deposits were conducted in compliance with company policy
  • Managed budgets and resources to ensure optimal allocation of funds, maximizing operational success.
  • Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
  • Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.
  • Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
  • Organized employee schedules to meet operational demands while balancing individual needs for work-life balance.
  • Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
  • Ensured compliance with industry regulations by staying up-to-date on changes in laws or guidelines relevant to area supervision responsibilities.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Planned sequence of operations and established schedule.
  • Tracked hours and inventory usage, and prepared associated reports.
  • Prepared, calibrated, and monitored production levels to achieve targets.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.

Merchandising Specialist

Old Navy
01.2012 - 06.2013


  • Ensured employees understood the company's missions and values
  • Supervised and directed all merchandise and shipment processing.
  • Increased sales by implementing strategic merchandising plans and product displays.
  • Enhanced store appearance through effective space utilization and creative visual displays.
  • Analyzed sales data to determine optimal product placement and inventory levels, maximizing profitability.
  • Conducted regular store audits to ensure adherence to company policies and maintain high standards of presentation.
  • Improved customer satisfaction by ensuring products were always available, well-presented, and accurately priced.
  • Streamlined in-store processes by implementing efficient merchandise receiving, processing, and replenishment systems.
  • Assisted management in creating seasonal floor plans that catered to current trends while maintaining brand identity.
  • Reduced shrinkage rates by conducting thorough inventory checks and addressing discrepancies promptly.
  • Implemented planogram updates, ensuring products were displayed according to company guidelines for maximum exposure.
  • Led a team of associates responsible for executing merchandising projects within tight deadlines while maintaining high quality standards throughout the process.
  • Increased efficiency in stocking shelves by developing an organized system for merchandise handling during peak business hours.
  • Achieved consistent store appearance through meticulous attention to detail while arranging product displays and maintaining visual standards.
  • Arranged merchandise in alignment with store planogram.
  • Changed displays to reflect new promotions.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Optimized store displays and appearance via strategic merchandising.
  • Maintained product inventory and reordered items.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Communicated merchandising needs to store manager.
  • Updated pricing and signage to complete product displays and educate customers.
  • Directed construction of product displays, following corporate planograms, promotions and seasonal trends.
  • Maintained clean store by returning items to proper places.
  • Completed seasonal windows, dressed mannequins, and arranged in-store displays to showcase available products.
  • Improved sales process and tracking with implementation of new point of sale (POS) system.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Verified products appeared at correct locations in proper quantities.
  • Conducted regular store audits to verify compliance with company policies.
  • Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.

Education

High School Diploma - General

North Pike
Summit, Ms

Skills

  • Computer literate
  • Flexible and Adaptable
  • Interpersonal Skills
  • POS system knowledge
  • Motivated team player
  • Excellent people skills
  • Problem-solving skills
  • Excellent work ethic
  • Positive and friendly
  • Detailed-oriented
  • File Maintenance
  • Database Entry
  • Information Security

Timeline

Human Resource Management Clerk

DG Foods
05.2018 - 11.2018

Assistant Administrator

InMotion Rehab
11.2016 - 06.2017

Office Manager

Preferred Care Physical Therapy
07.2016 - 11.2016

Sales Lead Manager

American Eagle Outfitters
06.2014 - 05.2016

Area Supervisor

Ross Dress for Less
06.2013 - 11.2013

Merchandising Specialist

Old Navy
01.2012 - 06.2013

High School Diploma - General

North Pike

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Courtney Winters