Courtney Worthy
Manassas,VA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant/HR Assistant
Healing Home Healthcare
09.2022 - 03.2023
- Interview patients for case histories prior to appointments
- Update and maintain patients' health records
- Assist patients with initial paperwork
- Schedule and coordinate appointments
- Process insurance claims in compliance with law requirements
- Use medical software to support all transactions
- Manage receivable and payable accounts and maintain financial records
- Answer patients' queries and ensure quality customer service
- Collaborate with doctors and nurses to help with medical examinations, schedule tests and order supplies
- Ensure compliance with procedures
- Keep up-to-date with changes in medical and insurance legislation.
Administrative Assistant/Scheduler
HomeInstead
03.2021 - 09.2022
- Answer and direct phone calls
- Organize and schedule appointments
- Plan meetings and take detailed minutes
- Write and distribute email, correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Update and maintain office policies and procedures
- Order office supplies and research new deals and suppliers
- Maintain contact lists
- Book travel arrangements
- Submit and reconcile expense reports
- Provide general support to visitors
- Act as the point of contact for internal and external clients
- Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.
Healthcare Customer Service Representative
BroadPath Healthcare Solutions WFH
03.2019 - 01.2021
- Greeting customers in a friendly, professional manner using the suggested script
- Answering telephonic and e-mail inquiries in a timely manner
- Deferring queries to your line manager if you are unable to answer them
- Furnishing members and health care practitioners with details regarding members benefits
- Granting pre-authorizations for medical treatment, if covered
- Advising members of outstanding co-payments
- Providing extant and prospective members with the details of network providers
- Canceling members plan upon their request, or due to recurrent non-payment, if directed by your line manager
- Ensuring that your workspace remains tidy and that you are equipped with all relevant tools and resources.
Technical Help Desk Support
The Home Depot
01.2017 - 02.2019
- Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps
- Improves client references by writing and maintaining documentation
- Participates in development of client training programs by identifying learning issues and recommending instructional language
- Accommodates client disabilities by recommending devices and techniques
- Avoids legal challenges by monitoring compliance with service agreements
- Improves system performance by identifying problems and recommending changes
- Updates job knowledge by participating in educational opportunities and maintaining personal networks
- Accomplishes information systems and organization mission by completing related results as needed.
Education
High school diploma -
Stonewall Jackson High School
Manassas, VA06.2016
Skills
- Operating Systems
- Computer Networking
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft Outlook
- Multi-line phone systems
- Google Docs
- SharePoint
- Google Suite
- Proofreading
- Personal assistant experience
- Microsoft Access
- Medical records
- Customer service
- Office management
- Human resources
- Recruiting
- Customer relationship management
- EMR systems
- Windows
- Operating systems
- Analysis skills
- First aid
- Childcare
- Caregiving
- Preschool experience
- Early childhood education
- Teaching
- Hospital experience
- Clerical experience
- Front desk
- HVAC
- Adobe Acrobat
- Software troubleshooting
- CRM software
- Phone etiquette
- Microsoft Powerpoint
- Communication skills
- EHR systems
- Medical office experience
- Outpatient
- Vital signs
- Epic
- Typing
- Medical terminology
- Data Entry
- Administrative experience
- Daycare
- English
- Organizational skills
- Customer support
- Care plans
- Classroom experience
- Writing skills
- Marketing
- HIPAA
- Technical support
- Animal care
- Veterinary experience
- Databases
- Time management
- Database management
- Social media management
- Dog handling
- Coffee experience
- Taleo
- Office experience
- Medical administrative support
- Medical receptionist
- Warehouse management system
- Computer Skills
- Customer Service
- Office Administration
- Administrative Support
- File Organization
- Time Management
Certification
- Driver's License, 11/01/22, 11/01/29
- DCJS, 01/01/24, 01/01/26
- CPR/FIRST AID/AED, 01/01/24, 01/01/26
- Child Development Associate Certification
- CPR Certification
Assessments
- Customer service - Proficient, 09/01/19, Identifying and resolving common customer issues
- Data entry: Attention to detail - Proficient, 02/01/24, Maintaining data integrity by detecting errors
- Call center customer service - Proficient, 05/01/21, Demonstrating customer service skills in a call center setting
- Basic computer skills - Proficient, 03/01/22, Performing basic computer operations and troubleshooting common problems
- Administrative assistant/receptionist - Proficient, 09/01/21, Using basic scheduling and organizational skills in an office setting
- Customer focus & orientation - Proficient, 10/01/21, Responding to customer situations with sensitivity
- Administrative support professional fit - Proficient, 01/01/22, Measures the traits that are important for successful administrative support professionals
- Retail customer service - Proficient, 06/01/23, Responding to customer situations in a retail setting
- Medical receptionist skills - Proficient, 07/01/22, Managing physician schedules and maintaining accurate patient records
- Early childhood development - Proficient, 12/01/21, Knowledge of the development of children ages 0-3 and of ways to foster that development
- Social media - Proficient, 12/01/21, Knowledge of popular social media platforms, features, and functions
- Attention to detail - Proficient, 01/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
- Work style: Reliability - Proficient, 08/01/21, Tendency to be reliable, dependable, and act with integrity at work
- Work motivation - Proficient, 07/01/21, Level of motivation and discipline applied toward work
Timeline
Administrative Assistant/HR Assistant
Healing Home Healthcare
09.2022 - 03.2023
Administrative Assistant/Scheduler
HomeInstead
03.2021 - 09.2022
Healthcare Customer Service Representative
BroadPath Healthcare Solutions WFH
03.2019 - 01.2021
Technical Help Desk Support
The Home Depot
01.2017 - 02.2019
High school diploma -
Stonewall Jackson High School
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