Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Wright

Richmond,VA

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

8
8
years of professional experience

Work History

Senior Advocacy Coordinator

Capital One
05.2023 - Current
    • Collaborate seamlessly with fellow team members to swiftly address customer inquiries and concerns, ensuring effective solutions every time.
    • Deliver unparalleled service and expert support in every interaction, consistently exceeding expectations.
    • Execute thorough servicing on calls, resulting in a significant reduction of customer callbacks and contributing to a 96% customer satisfaction rating.
    • Provide guidance and mentorship to new hires by imparting best practices and offering side-by-side support during customer interactions.
    • Proactively advocate for business customers and agents, sharing strategic recommendations to alleviate pain points and drive the company's success forward.

Customer Experience Consultant

CarMax
09.2020 - 05.2023
    • Facilitated effective communication between customers, management, and sales team to accurately assess customer needs and provide tailored solutions.
    • Delivered outstanding service to clients to cultivate enduring relationships for future business opportunities.
    • Continuously surpassed sales quotas by a minimum of 20%, leveraging insights to identify and capitalize on sales opportunities effectively.
    • Mastered objection handling techniques and implemented customized selling strategies to cater to each client's unique circumstances.
    • Effectively promoted and cross-sold products and services to ensure seamless outcomes.

Travel Sales Specialist

Allianz Worldwide Partners
01.2019 - 06.2020
  • Excelled in delivering exemplary customer service, fostered strong client relationships, and secured new travel assignments.
  • Maintained a comprehensive understanding of market dynamic, compliance standards, and industry best practices to deliver informed recommendations and solutions.
  • Ranked among the top 10 sales performers in the business-to-consumers department, demonstrating a commitment to excellence and driving results.
  • Enhanced customer experience through superior service delivery and efficient issue resolution, ensuring positive outcomes and long-term satisfaction.
  • Meticulously gathered, organized, and inputted data into digital systems, contributing to streamlined operations and enhanced efficiency.

Style Advisor

Nordstrom
11.2017 - 12.2018
  • Regularly communicated with returning clients about new arrivals and promotions, fostering long-lasting relationships.
  • Increased store sales by creating visually appealing merchandise displays and promoting current trends.
  • Developed strong product knowledge of various brands and designers to effectively assist clients in their selections.
  • Improved customer loyalty by offering tailored style suggestions based on individual preferences and needs.
  • Conducted in-depth client consultations to identify personal style goals and develop customized wardrobe plans.
  • Provided exceptional customer service, addressing concerns promptly and professionally to maintain satisfaction.
  • Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes, and accessories.

Copywriting Intern

Need Supply Co.
04.2017 - 08.2017
  • Managed editorial calendar to ensure timely publication of articles and other content pieces across multiple platforms including print, web, and social media channels.
  • Developed engaging social media content to increase audience engagement and improve overall online presence.
  • Worked closely with project managers to ensure deadlines were met without compromising the quality of work produced.
  • Conducted extensive market research to identify target audiences and tailor copy accordingly.
  • Contributed to content strategy discussions, providing valuable insights based on data-driven analysis of audience preferences.
  • Enhanced product visibility by writing clear and concise product descriptions for e-commerce websites.

Education

Bachelor of Arts - Fashion Merchandising

Virginia Commonwealth University
Richmond, VA
05.2018

Skills

  • Client consultation
  • Brand Awareness
  • Trend forecasting
  • Product Knowledge
  • Problem-solving aptitude
  • Interpersonal communication
  • Organizational skills
  • Mentorship
  • Decision-Making
  • Data Analysis
  • Team Collaboration
  • Detail-oriented

Timeline

Senior Advocacy Coordinator

Capital One
05.2023 - Current

Customer Experience Consultant

CarMax
09.2020 - 05.2023

Travel Sales Specialist

Allianz Worldwide Partners
01.2019 - 06.2020

Style Advisor

Nordstrom
11.2017 - 12.2018

Copywriting Intern

Need Supply Co.
04.2017 - 08.2017

Bachelor of Arts - Fashion Merchandising

Virginia Commonwealth University

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Courtney Wright