Courtney Wright
Austin
Summary
Dedicated healthcare administration professional with over 10 years of experience delivering advanced administrative support, optimizing operational workflows, and ensuring compliance in medical and clinical environments. Skilled in patient services, insurance verification, EMR management, and multi-department coordination. Adept at improving clinic efficiency, streamlining processes, and fostering positive stakeholder relationships. Self-motivated, detail-oriented, and capable of managing multiple priorities under limited supervision. Committed to supporting healthcare teams through exceptional organizational and technical skills.
Overview
13
13
years of professional experience
Work History
Office Assistant
Capital Pain Management
Austin
06.2025 - Current
- Maintain accurate and confidential patient records in EMR systems, in compliance with HIPAA standards.
- Processed insurance claims and coordinated with insurance providers for approvals.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Performed data entry tasks into various computer systems accurately and efficiently.
Client Care Specialist
Physical Therapy Balance Center
Austin
01.2024 - 10.2024
- Managed patient scheduling, check-ins, and referral coordination, improving clinic efficiency and patient flow.
- Verified insurance coverage and pre-authorizations, reducing claim errors.
- Assisted clinicians with patient care, ensuring compliance with care protocols and patient safety standards.
- Streamlined administrative workflows through effective EMR management, improving data accuracy and access.
Administrative Assistant
Austin Surgical Assistant
Austin
01.2013 - 06.2024
- Oversaw clerical operations, maintaining accurate records and ensuring regulatory compliance
- Addressed patient and provider inquiries promptly, enhancing service quality
- Implemented process improvements using Microsoft Office Suite to optimize documentation and reporting
Receptionist / HR Assistant
Trusource
Austin
11.2020 - 09.2021
- Maintained organized and compliant employee records, including I-9 documentation and background checks
- Conducted audits to ensure accuracy, security, and regulatory compliance
- Delivered internal communications and training presentations via PowerPoint
Education
Associate Degree - Healthcare Administration
The College of Health Care Professions-Austin
Austin, TX10-2025
High School Diploma -
Penn Foster
Scranton, PA01.2025
College Diploma - Medical Administrative Assistant
Everest Institute
Austin, TX08.2012
High School Diploma -
John B Connally High School
Austin, TX05.2005
Skills
- Healthcare administration
- EMR software
- Administrative support
- ECW software
- Insurance verification
- Patient scheduling
- Active listening
- Customer service
- Data entry
- Filing and documentation
- Microsoft Teams
- PowerPoint
- Multi-line phone systems
- Time management
- Team collaboration
- Call tracking
- Medical records management
- HIPPA compliance
Timeline
Office Assistant
Capital Pain Management
06.2025 - Current
Client Care Specialist
Physical Therapy Balance Center
01.2024 - 10.2024
Receptionist / HR Assistant
Trusource
11.2020 - 09.2021
Administrative Assistant
Austin Surgical Assistant
01.2013 - 06.2024
Associate Degree - Healthcare Administration
The College of Health Care Professions-Austin
High School Diploma -
Penn Foster
College Diploma - Medical Administrative Assistant
Everest Institute
High School Diploma -
John B Connally High School
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