Courtney Wylie
Inwood,WV
Summary
Dynamic professional with extensive experience as a Supervisory Special Education Aide at Berkeley County Board of Education, adept at behavior intervention and classroom management. Proven ability to enhance student learning through inclusion strategies and effective communication, fostering a supportive environment that promotes functional life skills and emotional well-being.
Overview
12
12
years of professional experience
Work History
Supervisory Special Education Aide
Berkeley County Board of Educatiom
12.2022 - Current
- Led small group instruction sessions tailored specifically to address diverse learning needs within the classroom population.
- Provided one-on-one support to students with physical, emotional, or behavioral challenges during classroom activities.
- Assisted in the development of functional life skills for students with intellectual and developmental disabilities.
- Maintained a safe, clean, and orderly classroom environment conducive to learning by enforcing rules and expectations consistently.
- Participated in professional development opportunities focused on special education best practices to enhance job-related knowledge and skills.
- Managed crisis situations effectively while maintaining a calm demeanor that minimized distractions from the educational process.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
Administrative Assistant
City National Bank
10.2018 - 12.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Customer Service Supervisor
City National Bank
10.2012 - 10.2018
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Education
Regents Bachelors Of The Arts -
Shepherd University
Shepherdstown, WV08.2025
Skills
- Behavior intervention
- Inclusion strategies
- Classroom management
- Emotional disorders
- Classroom organization
- Collaborative teaching
- Teacher support
- Social skills training
- Data collection
- Behavior redirection
- Sensory integration
- Learning techniques
- Learning disability support
- Nonverbal communication
- Assistive technology
- Speech therapy assistance
- Functional life skills
Timeline
Supervisory Special Education Aide
Berkeley County Board of Educatiom
12.2022 - Current
Administrative Assistant
City National Bank
10.2018 - 12.2022
Customer Service Supervisor
City National Bank
10.2012 - 10.2018
Regents Bachelors Of The Arts -
Shepherd University
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