Courtney Young
Alexandria,VA
Summary
With over 15 years of experience, I am an accomplished project manager, client services, and marketing professional. Throughout my career, I have successfully led national marketing campaigns, managed complex multi-state events, and executed large-scale federal and healthcare projects. My expertise lies in effectively managing cross-functional teams, driving successful project outcomes within tight deadlines, and serving as a liaison between technical and business representatives. I possess strong skills in project scheduling, client relations, and media relations across broadcast, print, and web channels. Strategic thinking, problem-solving abilities, and a strong leadership presence are qualities that have been recognized throughout my career. I have a proven track record of delivering high-impact projects for government agencies and private-sector partners.
Overview
21
21
years of professional experience
Work History
Project Manager
T-Rex Solutions
09.2022 - 01.2025
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with the Department of Defense's Trusted Workforce 2.0 contract, including MHG GENESIS, the joint Health Information Exchange (jHIE) and Immunization Gateway (IZ Gateway)
- Managed onboarding and sustainment of private-sector partners across various systems, tracking state-level implementation and ensuring technical success
- Facilitated project meetings with eHealth Exchange partners and develop comprehensive reports for senior stakeholders to monitor project health, risks, and resources
- Implemented process improvements and enhanced documentation to streamline government communications with partners
- Utilized MHS GENESIS, Monday.com, and IBM Jazz for Service Management to track project milestones, integrate data, and generate proactive dashboards
Project Manager
Marathon TS
04.2019 - 09.2022
- Spearheaded the onboarding of private-sector partners into the Federal Joint Health Information Exchange, enabling successful connections between DoD, USCG, and VA systems
- Managed cross-agency collaborations and coordinated project timelines to ensure all deliverables were met
- Delivered regular status reports and analyzed performance metrics to provide actionable insights on project milestones and risks
- Leveraged IBM Jazz for Service Management and Agile methodologies to streamline project tracking and consolidate data from disparate IT service tools
Administrative Assistant
Impact Communications
09.2017 - 04.2019
- Supported direct mail and planned giving campaign teams by organizing project materials and managing client communications
- Streamlined project operations by monitoring schedules and coordinating team meetings, enhancing internal process efficiency
- Used Trello to track tasks, monitor deadlines, and manage client project information
Territory Partner Associate
Trupanion
10.2016 - 06.2017
- Managed a portfolio of over 200 veterinary hospitals in the Northern VA and D.C
- Area, driving customer engagement in a competitive pet medical insurance market
- Conducted cold calls to veterinary clinics to facilitate training on entering insurance claims
- Recognized for building key partnerships, including collaboration with one of the largest veterinary hospitals in the U.S
Family Operations Manager / Caregiver
The Young Family Residence
09.2014 - 10.2016
- Managed daily household operations for a family of six, overseeing schedules, budgeting, and logistics
- Coordinated educational, recreational, and healthcare activities, ensuring optimal development and well-being
- Developed strong organizational, multitasking, and interpersonal skills in a fast-paced environment
Client Service Associate
Monument Wealth Management
02.2014 - 09.2014
- Managed client accounts and developed personalized solutions to improve retention and satisfaction
- Led initiatives to streamline financial processes, resulting in increased operational efficiency
Sales and Marketing Associate
The Bozzuto Group
07.2012 - 02.2014
- Managed resident relationships by promptly resolving issues and effectively highlighting property features to prospective renters
- Collaborated with marketing teams to organize successful property tours and leasing initiatives, contributing to higher occupancy rates
Corporate Education Liaison
Averett University
06.2010 - 03.2012
- Directed corporate recruitment efforts for the Graduate and Professional Studies program through public speaking and live television interviews
- Represented the university at job fairs, military base events, and corporate conferences to expand enrollment
- Conducted cold calls to businesses to promote fast-track degree programs and on-site class offerings
- Utilized Salesforce to manage lead tracking and corporate client engagement
Pharmacy Development Coordinator
StoneRiver Pharmacy Solutions
11.2007 - 01.2010
- Managed Rite Aid Pharmacy’s workers’ compensation accounts across multiple states, improving the claims process and reducing patient stress
- Developed regional educational programs to keep pharmacy staff updated on policy changes
- Conducted cold calls to doctors’ offices and hospitals to promote Rite Aid’s workers’ compensation program
- Utilized Salesforce to track client interactions and monitor outreach effectiveness
Account Executive
Icebox Advertising
09.2006 - 11.2007
- Acted as liaison between Yes to Carrots and the media, creative, and trafficking departments to coordinate and execute campaign proposals
- Collaborated with internal teams and clients to develop national magazine ads and a Super Bowl ad proposal, aligning creative direction with campaign goals
Broadcast Traffic Coordinator
Moroch Advertising Agency
09.2003 - 09.2004
- Coordinated broadcast instructions for the national McDonald’s 'I’m Lovin’ It' campaign, ensuring timely delivery of TV and radio spots
- Collaborated with account services, creative, and media teams to ensure accurate distribution of advertising materials nationwide
Education
Bachelor of Science - Marketing
Virginia Commonwealth University
Skills
- Project Management & Process Optimization
- Client & Stakeholder Relationship Management
- CRM & Data-Driven Decision Making
- Sales, Business Development & Cold Calling
Timeline
Project Manager
T-Rex Solutions
09.2022 - 01.2025
Project Manager
Marathon TS
04.2019 - 09.2022
Administrative Assistant
Impact Communications
09.2017 - 04.2019
Territory Partner Associate
Trupanion
10.2016 - 06.2017
Family Operations Manager / Caregiver
The Young Family Residence
09.2014 - 10.2016
Client Service Associate
Monument Wealth Management
02.2014 - 09.2014
Sales and Marketing Associate
The Bozzuto Group
07.2012 - 02.2014
Corporate Education Liaison
Averett University
06.2010 - 03.2012
Pharmacy Development Coordinator
StoneRiver Pharmacy Solutions
11.2007 - 01.2010
Account Executive
Icebox Advertising
09.2006 - 11.2007
Broadcast Traffic Coordinator
Moroch Advertising Agency
09.2003 - 09.2004
Bachelor of Science - Marketing
Virginia Commonwealth University
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