Courtney Zachery

• Brought in under a one-year contract to restructure and lead the sales organization for a well-established company in the oil and gas sector.
• Spearheaded a comprehensive sales and business development strategy, resulting in a 35% increase in sales revenue and a 21% improvement in close rates within one year.
• Hired new sales talent, expanding the team and significantly improving morale and productivity.
• Optimized sales processes to increase ROI through enhanced lead generation, pipeline management, and closing strategies.
• Successfully hired and trained my replacement, ensuring a seamless transition and continued success after the contract ended.
• Cultivated strong relationships with internal stakeholders to align sales goals with broader business objectives.

Note: Due to a non-disclosure agreement (NDA) in place to protect the client’s reputation, the company name cannot be disclosed. However, a letter of recommendation from the CEO is available upon request.

Key Achievements:

• Increased sales by 35% and improved close rates by 21%.
• Delivered measurable ROI improvement through strategic sales process optimizations.
• Elevated team morale, building a strong and collaborative sales culture.
• Ensured long-term continuity by hiring and training a full-time internal replacement.

Founded inside sales team which grew to 9 members. Managed over 10 million dollars in accounts ranging from small businesses to key accounts. My team and I were unfortunately laid off due to a merger.

• Organized weekly one-on-ones to review progress, share best practices, and set achievable targets for continued success.
• Participated in Dallas, Las Vegas, Atlanta, and High Point markets.
• Developed call flows and scripts to drive sales.
• Managed team promos and designed email marketing campaigns.
• Monitored and tracked sales for team including market forecasting, pipeline management, and reporting on sales cycles.
• Recruited, trained, and retained a team of highly skilled sales. professionals
• 31% average YoY growth

I was contracted to establish an inside sales team and successfully completed the assignment 1 month early.

• Set territory map and KPI’s for team.
• Recruited, hired, onboarded, and trained account managers and team manager.
• Allocated accounts to provide individual books of business for each account manager.
• Developed call flows and scripts to boost revenue.
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.

After creating the inside sales team at Mohawk I successfully implemented a strategy that delivered proven results. My team, which boasted an 84% close rate, worked to cultivate leads and projects that were worked internally and by our outside sales team through partnered mentorship.

• 3 Supervisors & 36 Sales/BDS Reps.
• Conducted weekly meetings with team supervisors and held monthly meetings with each BDS
• Assisted in creating and implementing segmentation within sales team, resulting in enhanced understanding of specific customer needs.
• Member of Mohawk’s “Women In Leadership” program. This is a program that looks to add diversity to Mohawk’s leadership team through partnered mentorship.

As a member of the original inside sales team I was quickly promoted to manage and grow the team to new highs.

• Completed weekly one-on-ones with each rep to ensure KPI's were being met.
• Resolved interdepartmental conflicts.
• Handled and resolved all customer escalation issues.
• During my time at Surya I also developed, implemented, and assisted in delivering a comprehensive new hire training course. This included product training, store visits, departmental information, sales training, and coaching on best practices.
• Oversaw 15,000 accounts, led a team of 21 members, generated $20 million in revenue, and achieved a 25% year-over-year growth.

I started my career with AT&T as a rep and was quickly promoted. As a specialty center we had several different sales and service functions.

• During my time with AT&T I oversaw our WLNP VP Escalations team that assisted with executive level escalations including issues with the FCC, AT&T Office of the President, and Better Business Bureau.
• I managed with the AEG Enterprise Sales group where we worked with corporate AT&T accounts to maintain and grow their business.
• From 2015-2017 I was part of the M&P group that worked to set, calibrate, and ensure all of AT&T’s methods, procedures, and metrics were upheld in our department.