Courtney Zerrilla
Daleville,VA
Summary
Motivated psychology undergraduate with hands-on experience in client engagement, crisis de-escalation, and behavioral support. Uses trauma-informed, empathetic communication to support diverse individuals and families. Applies active listening and structured problem-solving to stabilize client needs and improve outcomes.
Overview
5
5
years of professional experience
Work History
Student Intern
Thriving Families Counseling
Roanoke, Virginia
01.2026 - 02.2026
- Gained insight into therapeutic practices, professional ethics, and daily responsibilities of licensed counselors through observation.
- Facilitated client intake by organizing paperwork, including financial forms and primary care provider information.
- Coordinated appointment scheduling and client interactions to ensure smooth clinic operations.
- Maintained professionalism and confidentiality when handling sensitive client information.
Barista
Little Green Hive
Daleville, Virginia
05.2022 - 08.2025
- Provided welcoming, compassionate service in a fast-paced environment by actively listening to customer needs and building rapport with community members.
- Professionally handled customer inquiries, order changes, and occasional service conflicts with patience, while maintaining a calm, safe atmosphere.
- Trained and guided new team members on customer service standards and drink preparation, fostering a knowledgeable and efficient team.
- Collaborated with coworkers during high-volume rushes to streamline workflow and improve customer service.
- Maintained cleanliness and organized inventory restocking while managing direct customer interactions, ensuring a welcoming environment.
- Designed and created promotional signs to advertise products highlight specials and improve the customer experience
Teacher's Assistant
Mini World Child Care Center
Roanoke, VA
05.2021 - 05.2022
- Assisted the lead teacher with planning and executing age-appropriate educational activities, crafts, and structured play to encourage creative expression and peer interaction.
- Delivered attentive individual and group care for children, fostering their social, emotional, and cognitive development in a safe, structured environment.
- Implemented positive reinforcement strategies and gentle conflict resolution to assist children in managing and understanding emotions, resolving peer disputes, and building healthy social skills.
- Monitored individual child behavior and needs, providing key insights to lead staff for tailored support and enhanced safety.
- Facilitated daily communication with parents and guardians about children’s routines, milestone progress, and daily activities to strengthen family engagement.
Education
Bachelor of Arts - Psychology
Hollins University
Roanoke, VA05-2026
Associate of Science - Social Sciences
Virginia Western Community College
Roanoke, VA12-2024
Skills
- Client intake coordination
- Assessment documentation
- Data Management
- Client engagement
- Ethical confidentiality
- Interpersonal communication
- Conflict Resolution
- Behavioral guidance
Timeline
Student Intern
Thriving Families Counseling
01.2026 - 02.2026
Barista
Little Green Hive
05.2022 - 08.2025
Teacher's Assistant
Mini World Child Care Center
05.2021 - 05.2022
Bachelor of Arts - Psychology
Hollins University
Associate of Science - Social Sciences
Virginia Western Community College