Summary
Overview
Work History
Education
Skills
Timeline
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COURTNEY ZIESE

Atlanta,GA

Summary

atlanta/ Detail-oriented Sr. HR Operations Program and Project Manager who has a passion for people, processes, and thinking strategically to solve business problems. A self-motivated individual who is results driven, conscientious, and forward thinking. Offering a combined 7 years of experience in the HR operational and generalist space with a strong desire to make a positive impact on business operations.

Talented professional considered knowledgeable leader and dedicated problem solver. Brings [Number] years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Sr. HR Operations Program/Project Manager

Cox Automotive Inc
01.2010 - 01.2019
  • Organize and manage diversified HR portfolio to provide ongoing visibility into key cross-divisional projects, events, and the execution of other key, cyclical initiatives
  • Own and manage all portfolio assets including project plans, status dashboards, and resource capacity tracking tools within Smartsheet
  • Apply project management best practices in tracking the development, initiation, planning, execution, and closing of projects
  • Assist HR Project Leads and/or matrixed project teams in project scope and objectives, involving all relevant stakeholders and ensuring feasibility
  • Develop and drive project communications and dashboards for cross-functional and internal project teams
  • Implement and manage project changes and interventions to achieve project outputs while proactively identifying and managing issues and risks
  • Assist in the development and deployment of program level KPI tracking and reporting, to update stakeholders on program health and progress
  • Track the efficacy of workstreams and help implement the appropriate reporting and metrics to ensure desired results are achieved
  • Lead the planning and execution of key projects and large-scale events and meetings for department executives and project leaders
  • Create and manage a department-wide Teams Channel to house all document, training, and communication materials relating to all HR portfolio management processes and project management best practices.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
  • Provided detailed project status updates to stakeholders and executive management.
  • Strengthened client relationships, conducting regular meetings to review portfolio performance and address concerns.
  • Streamlined reporting procedures for greater efficiency in communicating portfolio updates to clients.
  • Managed diverse portfolios, ensuring proper diversification and alignment with client objectives.
  • Increased team efficiency by fostering a collaborative work environment and promoting knowledge sharing among team members.
  • Established a culture of continuous improvement by regularly reviewing processes and identifying areas for potential optimization.
  • Optimized resource utilization by analyzing project demands and adjusting resource allocations accordingly.
  • Enabled data-driven decision-making by developing robust reporting systems that provided insights into portfolio performance metrics.
  • Enhanced project delivery by streamlining processes and implementing best practices in portfolio management.
  • Improved stakeholder satisfaction by establishing clear communication channels and providing regular updates on project progress.
  • Managed cross-functional teams to ensure successful completion of complex projects within budgetary constraints.
  • Developed comprehensive project plans, outlining key milestones, timelines, and deliverables to ensure timely execution of projects.
  • Fostered strong relationships with stakeholders at all levels, cultivating trust through open communication lines and prompt resolution of issues.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

Global Human Resources Specialist

Intercontinental Hotels Group, IHG
02.2017 - 09.2019
  • Provided hands-on support for the organization’s corporate IT department in the interpretation of HR guidelines, policies, procedures, and programs
  • Represented the team professionally to build a rapport among client groups and to be able to effectively communicate at all levels of the organization
  • Coordinated & facilitated new hire onboarding sessions weekly to provide company information/policies and process new hire paperwork and compliance
  • Maintained all employee organizational information and records in the HRM system (Workday) to ensure accuracy for workforce planning reporting
  • Owned all People Analytic responsibilities for supported organization from pulling results to interpreting collected data (i.e., engagement surveys, compensation analysis, attrition/retention)
  • Owned the analysis of all compensation related asks (candidate salary offers, promotions, bonus payouts, etc.) by reviewing both internal and external data and providing a recommendation to move forward
  • Partnered with internal counterparts to help resolve issues as they arose, to diagnose the cause, resolve, and come up with a better solution to allow all parties to work more effectively going forward Organized and lead department-wide touch points to ensure consistency in processes and customer experiences across the organization
  • Assisted with piloting the implementation of a job architecture structure within the IT department including updating job descriptions, evaluating current and future roles, and executing mass, system updates seamlessly.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
  • Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
  • Analyzed turnover trends within the organization to proactively address potential issues affecting employee morale and job satisfaction.
  • Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
  • Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
  • Prepared detailed reports on key HR metrics for senior leadership''s review, facilitating informed decision-making related to human resources operations strategy adjustments.
  • Streamlined HR processes for increased efficiency and reduced administrative workload.
  • Optimized workforce planning by analyzing staffing needs and making data-driven recommendations for hiring or reorganization efforts.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.

Education

MBA - Forbes School of Business And Technology

University of Arizona Global Campus
Chandler, AZ
11.2023

Bachelor of Science - Business Administration

Georgia Institute of Technology
Atlanta, GA
05.2016

Skills

  • Portfolio & Asset Management
  • Analytical and Critical Thinking
  • Planning and Coordination
  • Attention to Detail
  • Interpersonal Communication
  • Multitasking Abilities
  • MS Office
  • Smartsheet
  • Problem-Solving
  • Report generation
  • Project Management
  • Human resources
  • Data / Analytics
  • Process Improvement
  • Portfolio Management
  • Organize priorities
  • Liaison between COE & Portfolio
  • Project enhancements ask
  • Intake support
  • Collision Calendars
  • Status & Milestones
  • Manages Deployment Calendar
  • Resource Planning
  • Will support other projects outside their PSLT/ Portfolio
  • Project Planning
  • Requirements Gathering
  • Cross-Functional Collaboration
  • Agile Methodology
  • Data Analysis
  • Project scope
  • Processes and procedures
  • Document Management
  • Project tracking
  • Advanced problem solving
  • Project Prioritization
  • Presentation Skills
  • Data Analytics

Timeline

Global Human Resources Specialist

Intercontinental Hotels Group, IHG
02.2017 - 09.2019

Sr. HR Operations Program/Project Manager

Cox Automotive Inc
01.2010 - 01.2019

MBA - Forbes School of Business And Technology

University of Arizona Global Campus

Bachelor of Science - Business Administration

Georgia Institute of Technology

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COURTNEY ZIESE