Courtney Amanda Ladson
Huntsville,AL
Summary
Versatile Assistant General Manager with four years of experience overseeing daily restaurant operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Twin Peaks Restaurant
08.2023 - Current
- Collaborated closely with the General Manager to ensure a profitable store environment by delivering exceptional guest service and hospitality.
- Led the recruitment, training, and development of staff, including Assistant Managers and Twin Peaks Girls, fostering a culture of continuous improvement.
- Managed daily operations, including cost control (PNL, COGs, food and labor costs) and compliance with safety, sanitation, and operational standards.
- Coordinated training programs, scheduling, and performance evaluations to promote consistent high-quality service and operational excellence.
- Implemented strategies to drive sales and improve customer experience, ensuring adherence to brand standards and service protocols.
- Conducted regular audits and maintained accurate documentation for incidents, employee certifications, and operational compliance.
- Developed and mentored a cohesive team, maintaining a positive and professional work environment that aligned with company values and standards.
Training and Development Manager
Twin Peaks Restaurants
03.2020 - 08.2023
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Coordinated ongoing technical training and personal development classes for staff members.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Implemented new learning strategies depending upon employees' skill levels.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
Training Coordinator
Twin Peaks Restaurants
07.2019 - 03.2020
- Worked with central management to identify, plan, align and address training needs.
- Decreased training time by designing effective new training programs.
- Created curricula, instructions, documents and written tests for various types of training courses.
- Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Compiled training handbook and related course materials.
Twin Peaks Girl
Twin Peaks Restaurants
03.2018 - 03.2020
- Twin Peaks Girls are required to have a fun and energetic personality while serving guests needs.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Identified potential marketing opportunities to increase brand awareness.
Retail Associate
Ross Dress For Less
05.2018 - 02.2019
- The Retail Associate is responsible for ensuring our customers have a positive shopping experience.
- The Associate must actively strive to create a customer-focused shopping environment.
- The Associate welcomes customers with a friendly greeting and eye contact, ensures proper merchandise presentation, operates the cash register in accordance with policies and procedures, maintains a clean work area at all times and treats fellow associates with courtesy and respect.
- The Associate also provides customer service according to all Ross customer service guidelines.
- The Associate may be required to work in various store functions including but not limited to Cash Office, Front End, Fitting Room, Stock Room, Fine Jewelry, Customer Service, Markdowns, Recovery/Sizing, Cashiering, Merchandising, etc.
- The Retail Associate is expected to be engaged in these tasks as assigned during all working hours, and will be expected to perform a range of functions in all areas of the store as business needs require.
- The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our customer service and operational goals.
- Contact Information: (803)-641-0439.
Area Supervisor Operations
Ross Dress For Less
11.2017 - 04.2018
- Area Supervisors are responsible for opening and closing the store, supervising Associates, providing Star Customer Service at all times, supervising merchandise processing, markdowns, sizing and the Front End as needed.
- Analyzed costs, controlling expenditures and remaining within planned budget constraints as measured by weekly and monthly reports.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Retail Sales Associate
Ross Dress For Less
11.2016 - 11.2017
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Used POS system to process sales, returns, online orders and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Aide
Boys And Girls Club
06.2017 - 08.2017
- Provides guidance and role modeling to members.
- Maintains a safe environment for members both physically and emotionally.
- Effectively plans and leads programs, services and activities for members.
- Participates as an active, positive team member with supervisor, other staff, volunteers and members.
- Communicates effectively and participates in staff meetings.
Team Member
AmeriCorps VISTA
08.2015 - 05.2016
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Supported student learning objectives through personalized and small group assistance.
Enrichment Teacher
Boys And Girls Club
01.2014 - 07.2015
- Enrichment Program Specialists work directly with an assigned group of approximately 10-20 students, to provide an innovative, enriching, stimulating, safe, responsible, well-supervised afterschool program activity while acting as a positive adult role model, coach, and mentor.
- Enrichment Program Specialists must have a genuine interest in the growth, development, and provision of a safe, nurturing, and fun environment for the students they teach.
- An Enrichment Program Specialist’s ability to establish authority through leadership, communication, and most importantly patience, will be required in giving our students the stability and nurturing atmosphere they need to succeed.
- Contact Information: (803)-541-7208.
Education
Enhanced Technical Diploma - Business Administration
Barnwell High School
06.2015
Skills
- Employee performance evaluations
- Recruiting and Interviewing
- Staff Supervision
- Business Development and Planning
- Creating Training Programs
- Employee training
- Orientation Sessions
- New Employee Orientation
- Written and Oral Communications
- Public Speaking
- Course Design
Timeline
Assistant General Manager
Twin Peaks Restaurant
08.2023 - Current
Training and Development Manager
Twin Peaks Restaurants
03.2020 - 08.2023
Training Coordinator
Twin Peaks Restaurants
07.2019 - 03.2020
Retail Associate
Ross Dress For Less
05.2018 - 02.2019
Twin Peaks Girl
Twin Peaks Restaurants
03.2018 - 03.2020
Area Supervisor Operations
Ross Dress For Less
11.2017 - 04.2018
Aide
Boys And Girls Club
06.2017 - 08.2017
Retail Sales Associate
Ross Dress For Less
11.2016 - 11.2017
Team Member
AmeriCorps VISTA
08.2015 - 05.2016
Enrichment Teacher
Boys And Girls Club
01.2014 - 07.2015
Enhanced Technical Diploma - Business Administration
Barnwell High School
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