Ensured compliance with internal policies and procedures as well as external regulations.
Analyzed financial data and prepared reports on the branch's performance for senior management.
Maintained oversight of all branch activities
Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
Identified opportunities for improvement within the branch environment and implemented solutions accordingly.
Managed daily cash flow activities including counting cash drawers at opening and closing times.
Prepared monthly reports on branch activity metrics such as number of accounts opened and closed.
Evaluated credit application to determine risk factors and financial feasibility.
Disclosure Desk Specialist
EPM
Atlanta, GA
03.2022 - 07.2022
Ensured compliance with federal, state, and local laws regarding disclosure document requirements.
Processed requests from customers for additional copies of their disclosure documents.
Responded promptly to emails, phone calls, and other inquiries from customers regarding their accounts.
Communicated effectively with team members to coordinate efforts when resolving complex issues.
Assisted Loan Officers with the completion of Closing Disclosure forms.
Analyzed loan data to ensure compliance with federal, state, and local regulations.
Prepared Closing Disclosures in accordance with applicable laws and regulations.
Reviewed loan documents for accuracy and completeness prior to the creation of Closing Disclosures.
Verified accuracy of all closing costs associated with each loan file.
Resolved discrepancies between lender's estimate and actual closing cost figures.
Generated accurate Closing Disclosures according to customer specifications within established deadlines.
Maintained detailed records of all changes made to loan files during the disclosure process.
Created reports detailing any errors found in the disclosure process and recommended solutions for resolution.
Updated internal systems with new information as needed throughout the disclosure process.
Worked closely with other departments to resolve any outstanding issues prior to closing.
Provided guidance on proper documentation requirements when necessary.
Worked with third-party vendors to address and clear loan closing requirements.
Examined and verified information in loan application and closing documents.
Prepared and delivered loan documents to title and escrow teams.
Reviewed and corrected errors on interest, principal and closing costs.
Checked value of customer collateral to hold as loan security.
Settlement Specialist
Cardinal Financial
Charlotte, NC
07.2020 - 03.2022
Verified accuracy of mortgage documents to ensure compliance with regulatory requirements.
Maintained and updated records of all settlements and related activities.
Researched title issues and worked with attorneys to resolve any discrepancies.
Reviewed escrow instructions from customers and lenders to ensure accurate funding of transactions at close of escrow.
Prepared final closing disclosure forms and ensured that they were delivered to borrowers in accordance with applicable regulations.
Collaborated with external vendors, including title companies, appraisers, surveyors, attorneys, and other third parties involved in the settlement process.
Interpreted complex legal documents relating to real estate transactions in order to identify potential risks or liabilities associated with the transaction.
Monitored loan status updates from underwriters and communicated any changes or updates directly to customers.
Managed a high volume of incoming calls while providing excellent customer service.
Coordinated closings schedules between buyers, sellers, lenders, title companies.
Assisted in resolving any post-closing issues related to settlements.
Complied with federal laws governing consumer lending practices.
Authored settlement agreement documents containing resolutions and obtained signatures from both parties to finalize agreements.
Prepared closing packages that included all relevant documents.
Served as a resource to Loan Officers, Processors, and Underwriters regarding closing process.
Verified that settlement statements were accurate and in compliance with applicable laws and regulations.
Coordinated closings with buyers, sellers, title companies, attorneys, lenders, and other parties involved in the transaction.
Organized files for each closed loan into an electronic database.
Resolved discrepancies between lender requirements and borrower documentation prior to closing date.
Ensured timely processing of loans by monitoring progress throughout the entire process.
Participated in weekly meetings with management team to discuss current projects and goals.
Reviewed title commitments for liens or encumbrances that could affect the sale of property.
Collaborated with internal departments such as accounting, legal, operations., as needed during the closing process.
Maintained loan closing pipeline and coordinated funding with county partners.
Managed validation of documentation to regulate underwriting and closing requirements.
Reviewed attorney prepared documents and construction loan documents.
Delivered excellent customer service by identifying needs and recommending custom solutions.
Handled pipeline of active deals in closing stage.
Liaised between front line and lender or portfolio manager and underwriting.
Worked with third-party vendors to address and clear loan closing requirements.
Prepared and delivered loan documents to title and escrow teams.
Closing Team Lead
Advantage Title LLC
Bay Saint Louis, Mississippi
08.2016 - 06.2020
Directed and coordinated closing team activities to ensure timely completion of tasks.
Developed and implemented efficient strategies for managing the closing process.
Ensured compliance with all regulatory requirements related to closings.
Provided guidance and training to new employees on closing processes.
Developed and implemented processes to ensure accuracy of titles, deeds, liens and other documents.
Reviewed title commitments to identify any encumbrances or other restrictions that may affect ownership rights.
Analyzed title insurance policies and prepared endorsements as needed.
Conducted due diligence research on properties including tax records, deeds, liens, judgments and mortgages.
Collaborated with attorneys, lenders, surveyors and brokers to resolve issues related to title clearance.
Maintained accurate records of all title documents within assigned portfolio.
Reviewed and verified documents to ensure compliance with laws, regulations, and contractual provisions.
Verified that all legal requirements were met prior to recording documents at county offices.
Evaluated current procedures related to title coordination and suggested improvements when necessary.
Coordinated transfer of funds between parties involved in real estate transactions.
Provided guidance on legal documents such as mortgages, releases of lien or quitclaim deeds.
Worked closely with escrow officers to ensure timely processing of closings.
Ensured compliance with state laws governing land transactions.
Reviewed closing statements prior to issuance of policies to ensure accuracy.
Coordinated closings between buyers, sellers, lenders, agents, brokers.