Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Responsibilities
Certification
Timeline
Generic
Courtney C. Haynes

Courtney C. Haynes

Greensboro,NC

Summary

Strong Leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Human Resources Corporate Recruiter

Cogent Analytics, Inc.
10.2023 - Current
  • Assisted in developing training programs for hiring managers, increasing their understanding of effective interviewing techniques and best practices for selecting top talent.
  • Collaborated with HR team members to create a seamless recruiting experience for both candidates and hiring managers.
  • Conducted comprehensive interviews with potential candidates, effectively assessing their skills and cultural fit for the organization.
  • Managed high-volume requisition loads efficiently by prioritizing critical openings and building pipelines of qualified candidates.
  • Implemented creative sourcing techniques such as attending job fairs and networking events to increase company visibility and attract top talent.

Reporting and Quality Assurance Administrator

Cogent Analytics, Inc.
03.2021 - 10.2023
  • Performed risk assessments on potential project issues, allowing early identification and mitigation strategies that resulted in minimization of disruptions or delays.
  • Organized and led training sessions for team members on new tools, processes, or methodologies to ensure consistent application across the Quality Assurance department.
  • Created and maintained quality management systems to align with industry standards.
  • Provided regular progress updates to stakeholders, facilitating open communication channels between QA teams and other departments involved in projects.
  • Assisted in developing company-wide quality assurance standards that were adopted across multiple departments, resulting in improved consistency and performance metrics.

Sr. Business Development Manager

Cogent Analytics, Inc.
07.2018 - 03.2021
  • Collaborated with cross-functional teams to develop innovative strategies for business growth.
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
  • Managed a portfolio of existing clients, consistently exceeding sales targets and maintaining high levels of client satisfaction.
  • Provided ongoing support to sales team members, offering guidance on best practices for closing deals and achieving targets.
  • Mentored junior staff members on best practices in business development, fostering professional growth within the team.

Sales and Marketing Director

US Home Exteriors
06.2014 - 07.2017
  • Played a key role in the company''s strategic planning process by providing input on growth opportunities and potential challenges based on market analysis.
  • Conducted market research to identify opportunities for expansion and growth in existing territories.
  • Developed targeted marketing campaigns for specific industry segments, leading to increased brand awareness and lead generation.
  • Increased sales revenues by developing and implementing strategic marketing plans.
  • Managed a high-performing sales team, ensuring consistent achievement of sales targets and quotas.

Personal Banker

Wells Fargo
01.2012 - 10.2013
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.

Education

Bachelor of Arts - Psychology, Military Resilience

Liberty University
Lynchburg, VA
05.2020

Skills

  • Talent Acquisition
  • Performance reporting
  • CRM Management
  • Presentations and public speaking
  • Sales Pipeline Management
  • Sales Strategies
  • Networking and relationship building
  • Goals and performance
  • People Management
  • Verbal and written communication
  • Strategic Planning
  • Business Administration

Accomplishments

  • Supervised team of 25 staff members.
  • Collaborated with team of 5 in the development of audit systems and CRM implementation.
  • Used Microsoft Excel and Tableau to develop reporting tracking dashboards.
  • Achieved 30% reduction in recruiting time by fielding and implementing an ATS for full cycle recruitment tasks.

Responsibilities

  • Managed teams in business development role, establishing tasks, deadlines and sales targets.
  • Audited CRM system, while maintaining and implementing data driven reports.
  • Improved internal control processes by identifying and documenting fail points, resulting in reduction in errors.
  • Managed internal recruiting process and platform, while driving diverse and inclusive recruiting strategies.
  • Develop strategic objectives related to sales and marketing functions.
  • Evaluate the performance of sales and marketing personnel.
  • Create and maintain sales and marketing budgets.
  • Research the market, understand customer requirements and analyze trends.
  • Hire, train and develop sales staff while driving strategic sales performance.
  • Source business development leads and maintain sales CRM.

Certification

American Staffing Association Corporate Recruiting Professional Certificate

Timeline

Human Resources Corporate Recruiter

Cogent Analytics, Inc.
10.2023 - Current

Reporting and Quality Assurance Administrator

Cogent Analytics, Inc.
03.2021 - 10.2023

Sr. Business Development Manager

Cogent Analytics, Inc.
07.2018 - 03.2021

Sales and Marketing Director

US Home Exteriors
06.2014 - 07.2017

Personal Banker

Wells Fargo
01.2012 - 10.2013

Bachelor of Arts - Psychology, Military Resilience

Liberty University

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Courtney C. Haynes