Courtney C. Haynes
Greensboro,NC
Summary
Strong Leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Human Resources Corporate Recruiter
Cogent Analytics, Inc.
Greensboro, NC
10.2023 - Current
- Assisted in developing training programs for hiring managers, increasing their understanding of effective interviewing techniques and best practices for selecting top talent.
- Collaborated with HR team members to create a seamless recruiting experience for both candidates and hiring managers.
- Conducted comprehensive interviews with potential candidates, effectively assessing their skills and cultural fit for the organization.
- Managed high-volume requisition loads efficiently by prioritizing critical openings and building pipelines of qualified candidates.
- Implemented creative sourcing techniques such as attending job fairs and networking events to increase company visibility and attract top talent.
Reporting and Quality Assurance Administrator
Cogent Analytics, Inc.
Greensboro, NC
03.2021 - 10.2023
- Performed risk assessments on potential project issues, allowing early identification and mitigation strategies that resulted in minimization of disruptions or delays.
- Organized and led training sessions for team members on new tools, processes, or methodologies to ensure consistent application across the Quality Assurance department.
- Created and maintained quality management systems to align with industry standards.
- Provided regular progress updates to stakeholders, facilitating open communication channels between QA teams and other departments involved in projects.
- Assisted in developing company-wide quality assurance standards that were adopted across multiple departments, resulting in improved consistency and performance metrics.
Sr. Business Development Manager
Cogent Analytics, Inc.
Greensboro, NC
07.2018 - 03.2021
- Collaborated with cross-functional teams to develop innovative strategies for business growth.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Managed a portfolio of existing clients, consistently exceeding sales targets and maintaining high levels of client satisfaction.
- Provided ongoing support to sales team members, offering guidance on best practices for closing deals and achieving targets.
- Mentored junior staff members on best practices in business development, fostering professional growth within the team.
Sales and Marketing Director
US Home Exteriors
06.2014 - 07.2017
- Played a key role in the company''s strategic planning process by providing input on growth opportunities and potential challenges based on market analysis.
- Conducted market research to identify opportunities for expansion and growth in existing territories.
- Developed targeted marketing campaigns for specific industry segments, leading to increased brand awareness and lead generation.
- Increased sales revenues by developing and implementing strategic marketing plans.
- Managed a high-performing sales team, ensuring consistent achievement of sales targets and quotas.
Personal Banker
Wells Fargo
Liberty, NC
01.2012 - 10.2013
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
Education
Bachelor of Arts - Psychology, Military Resilience
Liberty University
Lynchburg, VA05.2020
Skills
- Talent Acquisition
- Performance reporting
- CRM Management
- Presentations and public speaking
- Sales Pipeline Management
- Sales Strategies
- Networking and relationship building
- Goals and performance
- People Management
- Verbal and written communication
- Strategic Planning
- Business Administration
Accomplishments
- Supervised team of 25 staff members.
- Collaborated with team of 5 in the development of audit systems and CRM implementation.
- Used Microsoft Excel and Tableau to develop reporting tracking dashboards.
- Achieved 30% reduction in recruiting time by fielding and implementing an ATS for full cycle recruitment tasks.
Responsibilities
- Managed teams in business development role, establishing tasks, deadlines and sales targets.
- Audited CRM system, while maintaining and implementing data driven reports.
- Improved internal control processes by identifying and documenting fail points, resulting in reduction in errors.
- Managed internal recruiting process and platform, while driving diverse and inclusive recruiting strategies.
- Develop strategic objectives related to sales and marketing functions.
- Evaluate the performance of sales and marketing personnel.
- Create and maintain sales and marketing budgets.
- Research the market, understand customer requirements and analyze trends.
- Hire, train and develop sales staff while driving strategic sales performance.
- Source business development leads and maintain sales CRM.
Certification
American Staffing Association Corporate Recruiting Professional Certificate
Timeline
Human Resources Corporate Recruiter
Cogent Analytics, Inc.
10.2023 - Current
Reporting and Quality Assurance Administrator
Cogent Analytics, Inc.
03.2021 - 10.2023
Sr. Business Development Manager
Cogent Analytics, Inc.
07.2018 - 03.2021
Sales and Marketing Director
US Home Exteriors
06.2014 - 07.2017
Personal Banker
Wells Fargo
01.2012 - 10.2013
Bachelor of Arts - Psychology, Military Resilience
Liberty University