Summary
Work History
Education
Skills
Timeline
Generic

Courtney Chuong

Bridgeport

Summary

Customer service with 5+ years of experience. Flexibility to progress quickly learning and adapting to multiple software systems. Hard working and able to motivate others through teamwork, often viewed as a great positive leader.

Work History

Contact Center Representative

Key Bank
Remote
  • Assisted customers with account inquiries, ensuring accurate and timely resolutions.
  • Adapted quickly to changing policies and procedures, maintaining compliance at all times.
  • Documented customer interactions meticulously, contributing to quality assurance initiatives.
  • Participated in training sessions, acquiring knowledge on new products and services offered by Key Bank.
  • Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
  • Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.

Lead Teller Operations Specialist

Key Bank
Fairfield, CT
  • Managed daily operations of teller team, ensuring compliance with bank policies and procedures.
  • Trained and mentored new tellers on customer service standards and operational practices.
  • Conducted regular audits of teller drawers to ensure adherence to internal controls and reduce discrepancies in cash balances.
  • Managed high-volume cash transactions with precision, ensuring accurate daily account reconciliation.
  • Maintained friendly and professional customer interactions.

Retail Sales Associate

Victoria's Secret & PINK
Danbury, CT
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Processed transactions efficiently, ensuring accuracy in cash handling and inventory management.
  • Collaborated with team members to achieve sales goals and maintain a positive work environment.

Host

Olive Garden
Danbury, CT
  • Greeted and seated guests promptly, ensuring positive first impressions.
  • Assisted in training new hosts on customer service best practices.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Nail Technician

Adam Broderick
Ridgefield, CT
  • Maintained cleanliness and organization of workstations, adhering to health and safety standards.
  • Established strong client relationships through exceptional customer service and communication skills.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.

Cashier

Caraluzzi's Market
Bethel, CT
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer, ensuring balanced transactions at end of shifts.
  • Ensured compliance with health and safety regulations during daily operations.

Education

High School Diploma -

Bethel High School
Bethel, CT

Skills

  • Wonderful team member
  • Policy and procedure adherence
  • Workload management
  • Customer service and support
  • Verbal and written communication
  • Data entry
  • Payment processing
  • Tech Savvy
  • Excel
  • Microsoft Word
  • Resolving issues
  • Cash handling/Credit adjustments
  • Quality control
  • Analytical
  • Goal setting
  • Strategic planning

Timeline

Contact Center Representative

Key Bank

Lead Teller Operations Specialist

Key Bank

Retail Sales Associate

Victoria's Secret & PINK

Host

Olive Garden

Nail Technician

Adam Broderick

Cashier

Caraluzzi's Market

High School Diploma -

Bethel High School

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