Courtney Chasteen

• Advocated for ways to streamline ongoing projects, prioritizing shorter turnaround times and consistent development quality.
• Reported project cost analyses to enhance workflow and increase profits.
• Monitored ongoing projects for adherence to prescribed timelines, suggesting operational changes where needed.
• Authored inventory management metric guidelines to outline ideal stock levels for construction materials, tools, and equipment.
• Tracked ongoing project advancement towards predefined milestones.
• Traveled to off-site meetings, serving as client's primary liaison with customers by providing detailed progress reports.
• Wrote customized project proposals, taking into account customers' budgets, production schedules and business goals.
• Inspected construction site facilities to verify compliance with predetermined project goals and guidelines.
• Created in-depth reports regarding important project data that was distributed to client on weekly basis.
• Devised standardized project management documentation to streamline future management of repetitive projects.
• Implemented Change Order process as required based on statement of work (SOW) and/or drawing or schedule revisions.

Financial Analyst/Technical Program Manager Support

• Provided financial management and programmatic support to include project planning, management, execution, budgeting, scheduling, resource allocation, risk management, and quality control to Modular Integration Division's Technical Program Manager (TPM) at Naval Surface Warfare Center, Panama City Division (NSWC-PCD).
• Managed procurement planning activities such as preparing and maintaining current acquisition plans, milestone charts, master phase plans (MPP), and related schedules.
• Reviewed and analyzed project spending throughout project life cycle.
• Responsible for ensuring all critical milestones, tasks, and deliverables (MTD) within MPP are appropriately planned for and executed to full completion prior to scheduled deadlines.
• Generated comprehensive reports on portfolio performance and risk assessment.
• Maintained CM control of and implement updates to MPP and deliver weekly to TPM and program managers (PM).
• Provided support during high-visibility technical meetings and develop briefing material that contains project status, schedule, roadmap, and strategies.
• Collaborated with program office sponsors and various government team leads to ensure program is within budget and on track to meet all milestones.
• Prepared detailed financial models and forecasts to support strategic decision-making and optimize business performance.
• Monitored and analyzed program's project actuals, projected spending, and outstanding project commitments. Monitored project’s burn rate against funding remaining and current obligations, and prepare contract modifications to supplement funding.
• Tracked obligations and expenditures to ensure financial accounts are balanced against plans and established benchmarks.
• Analyzed proposed budget changes, prior to and in year of execution, making recommendations to accommodate budget changes.
• Exported program's financial data from Navy Enterprise Resource Planning (NERP) database.
• Ensured accuracy of project-related expense reports and timely processing; oversee and prepare weekly and monthly financial reporting.
• Generated monthly Planned vs. Actuals (PvA) report and conducted analysis on variances and Earned Value Management (EVM) to assist in budgeting and forecasting processes.
• Promoted cross-functionally with various departments to evaluate and improve financial processes and drive efficiency and accuracy.
• Worked with controller to ensure contractor and vendor payments are processed and coded correctly in timely fashion.
• Managed Network Activity Codes (NWA) and monitor for appropriate charging; process Labor Cost Transfers (LCT) and Non-Labor Cost Transfers (NLCT) as required.
• Uploaded updated funding allocation data from program office sponsor to MPP to verify accurate funding allocations across individual tasks.
• Responsible for technical monitoring of contract labor and material acquisitions.
• Generated independent government cost estimates, create requisitions, and track acquisitions from procurement initiation through contract close out.
• Tracked status of procurements as they are planned, processed, and awarded (i.e. MILSTRIP, DLA, MIPR, purchase cards, and contract orders).
• Reviewed all pending purchase requests (PR) to confirm all planned procurements, travel, and contract fees are reconciled.

Assistant Team Lead

• Served as Acquisitions and Procurement Lead, provide contract administration and logistics support for Amphibious Assault Directional System (AADS) and Modular Integration Division's Research Development Test & Evaluation (RDT&E) programs.
• Projected labor and material funding requirements.
• Prepared and delivered Limitation of Funds (LOF) letters and contract funding requests to Contracting Officer Representative (COR) to request incremental funding to continue providing appropriate program support.
• Submitted contractor workbooks to COR for approval of travel and material funding. Coordinate and review travel requests and travel expense reports.
• Drafted Monthly Status Report/Contract Status Report (MSR/CSR) for submission to COR and customer.

Technical Editor

• Developed technical documentation by researching, analyzing, interpreting, and communicating insights from data and subject matter experts (SME) supporting Department of Defense (DoD).
• Technical editing capabilities include improving overall quality of documents with smooth-flowing text, clear graphics, and requirement-driven outlines. Capable of converting technical manuals from Microsoft Word to PTC Arbortext Editor for Interactive Electronic Technical Manual (IETM) publication.
• Reviewed and edited technical reports, financial statements, and presentations for accuracy and clarity.

Logistician

• Provided Integrated Logistics Support (ILS) and provisioning support to the AADS, Modular Integration RDT&E , and Blue Force Tracker 2 (BFT-2) projects.
• Proficient in ERP, Navy Information Technology Approval System (NAVI-TAS), Naval Supply Systems Command One Touch Support (NAVSUP OTS), General Services Administration (GSA) Global Supply/Advantage, Haystack Gold, Atlassian JIRA & Confluence, Naval Systems Engineering Resource Center (NSERC).
• Responsible for ordering and shipping equipment to fleet following proper NAVSUP shipping protocols.
• Assisted Production team with inventory management and Quality Assurance (QA) testing support.
• Served as Co-Inventory Custodian processing incoming parts and adding to Pre-Expended (PEB) inventory. Responsible for providing accurate and detailed inventory audits of lab.
• Responsible for overseeing Depot Maintenance and Defense Reutilization Marketing Office (DRMO) processing of Government Furnished Equipment (GFE).
• Solicited bids and rates for fixed-pricing Defense Logistics Agency (DLA) contracts and conducts comparative cost analysis.
• Tracked status of fleet's hardware and software installations and upgrades via program's Fleet Modernization Schedule.
• Developed and delivered ILS binders to fleet to include all AADS Operational Manuals, Quick Reference Cue Cards, Allowance Parts List (APL), Configuration Data Managers Database-Open Architecture (CDMD-OA) reports, Alteration Installation Team (AIT) reports, Ship Configuration Logistic Support Index (SCLSI) reports, ILS certifications, Material Index Pages (MIP), and Maintenance Requirement Cards (MRC) for 35 ships, 60 Landing Craft Air Cushions (LCAC), and 24 Landing Craft Utilities (LCU).
• Provided documentation and CM support to ILS team:

Demilitarization (DEMIL) Plan, Diminishing Manufacturing Sources and Material Shortages (DMSMS) Plan, ILS Plan, AADS Maintenance Plan, AADS Supportability Analysis, Item Unique Identification (UID) Plan, User's Logistics Support Summary (ULSS)

AADS Manuals - Amphibious Command Group (ACG), Software User Manual (SUM) Gator 7.2 & 7.3, Radio Relay Group (RRG), Test Set Group, Radio Manual, User Terminal Group (UTG), BFT-2

• Collaborated with Subject Matter Experts (SME) to review content, verify information for accuracy and completeness, analyze complex procedures, rewrite them in standard format, and provide final drafts for approval.
• Converted technical manuals from MS Word to PTC Arbortext Editor for Interactive Electronic Technical Manual (IETM) publication.
• Processed and tracked procurements in ERP system.
• Submitted Information Technology Procurement Requests (ITPR) for all IT-related procurements.
• Submitted for Unique Material Master (UMM) assignment based on Manufacturer Part Number (MPN) if no existing UMM or National Stock Number (NSN) documented in ERP.
• Processed DD1149, DD250, and Operating Materials & Supplies (OM&S) Movement/Goods Receipt forms.

• Managed a portfolio of 10+ premier coastal homeowner associations, overseeing all aspects of day-to-day operations, including budgeting, vendor management, and compliance with governing documents.
• Successfully implemented cost saving initiatives for multiple associations, resulting in a combined 15% decrease in operating expenses while maintaining high-quality services for residents.
• Directed and coordinated financial planning and budget management functions to include budget preparation, financial analysis, monthly financial reporting, and disciplined project management.
• Solicited bids for repair work and presented bid comparison data; qualified and evaluated the performance of potential contractors.
• Consulted in the conceptual design and development of new home construction projects and supervised the construction management as an Association liaison to the builder and property owner.
• Developed and maintained strong relationships with board members, homeowners, and vendors, fostering a positive community atmosphere and promoting resident engagement.
• Led monthly board meetings and annual meetings, providing strategic guidance and transparent communication to ensure alignment with association goals and priorities.
• Prepared and managed annual budgets for each community, closely monitoring expenses and providing cost saving recommendations.
• Implemented effective communication strategies to keep homeowners informed and involved in community matters.
• Successfully resolved conflicts and addressed homeowner concerns in a timely and professional manner.
• Collaborated with legal counsel on legal matters and assisted with the enforcement of community rules and regulations.
• Trained and supervised onsite staff, providing guidance and support to ensure high quality service to homeowners.
• Conducted regular property inspections and supervised maintenance projects to uphold property values and ensure the well-being of residents in each community within the portfolio.

• Managed a portfolio of 67 investment vacation homes worth over $100 million for high net worth clients.
• Conducted thorough research and analysis of market trends and economic conditions to make informed investment decisions.
• Ensured optimum performance and continual improvement in the five key result areas: guest service, sub-contractor employees, sales and marketing, property appearance, and profit control.

• Managed and supervised daily operations for team of 20 employees.
• Accountable for overall operation and functionality of contact center.
• Developed and implemented efficient operational strategies to improve productivity and reduce costs.
• Identified, tracked, and managed Service Level Averages (SLA) / Key Performance Indicators (KPI) such as Average Speed of Answer (ASA) and Average Handle Time (AHT); analyzed and reported trends ensuring that all contact center SLA / KPI goals as well as sales and customer service elation goals were attained to support operations improvements. Utilized metrics to evaluate productivity and success of sales, customer service, and retention teams.
• Evaluated, streamlined, created, and implemented policy and standard operating procedures utilizing JIRA & WIKI systems.
• Created and implemented contingency plans when faced with obstacles.
• Supported creative problem-solving with customers and operations.
• Participated in incident and/or escalation management, aiding to prioritize issues, resources, and communication to customers and partners.
• Collaborated with engineering, marketing, and sales teams to make product improvements that incorporated customer feedback.
• Built, managed, and developed cohesive team comprised of 110 personnel, provided coaching and mentorship, conducted performance evaluations, and established inclusive work cultures.
• Guided team of 10+ leadership team members as well as their 15+ direct report team members and trained/directed team on personal one-on-one basis.
• Ensured staffing levels were met and maintained.
• Identified process improvement opportunities to enhance operational effectiveness and improve team productivity.
• Designed, documented, and implemented new processes and procedures applying industry knowledge and experience to cut costs, gain efficiencies, and minimize risks, with attention towards automation and continuous improvement. Audited and ensured functional and quality plans are in place for all projects.
• Implemented strategic goals for assigned areas of responsibilities; met with team leaders and individuals on sales and operational teams on regular basis to review, update, and monitor progress of goals.
• Wrote standard operating procedures and other training materials to ensure staff understanding and acknowledgement of updated company procedures.
• Worked with management to determine training needs of work groups; lead development of and delivery of sales and operational targeted training.
• Utilized teachable moments and targeted training to ensure that all team members have proper tools and knowledge of company policy and procedures to provide customers and partners with highest quality of service.
• Served as effective bridge builder between diverse Business Areas within organization.
• Implemented and piloted contact center's live chat feature.
• Conducted regular performance evaluations and provided coaching and training to team members
• Collaborated with various departments to ensure smooth and timely execution of projects
• Monitored and analyzed key performance indicators to identify areas for improvement
• Conducted regular meetings with staff to discuss goals, progress, and address any issues or concerns
• Developed and implemented strategies to improve company's operational efficiency and productivity
• Oversaw daily operations of multiple departments, including logistics, inventory management, and customer service
• Managed team of 20+ employees, providing training, coaching, and performance evaluations
• Collaborated with senior management to set and achieve company goals and objectives
• Implemented new processes and procedures to streamline operations and increase profitability
• Conducted regular analysis of key performance metrics to identify areas for improvement and make data-driven decisions
• Negotiated contracts and maintained relationships with vendors and suppliers
• Ensured compliance with all industry regulations and company policies
• Facilitated cross-functional communication and problem-solving between departments
• Led continuous improvement initiatives to enhance overall operational effectiveness and customer satisfaction.