Courtney E Sheridan DNP, RN MSN CEN CFRN CPN
Newark,DE
Summary
Operations manager with extensive experience in team leadership and process optimization. Proven track record in strategic planning and staff development, leading to enhanced workflow and decreased operational costs. Skilled in driving business performance through innovative problem-solving and effective leadership.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Nurse Recruiter
Coatesville VA Medical Center
Coatesville , PA
08.2023 - 02.2025
- Streamlined recruitment and retention processes through nursing practice and clinical insights.
- Engaged stakeholders, including leadership and educational partners, to optimize candidate flow.
- Conducted comprehensive analysis of recruitment data to inform workforce strategy development.
- Utilized evidence-based best practices to enhance recruitment initiative effectiveness.
Nurse Manager-Office of Community Care
Wilmington VA Medical Center
Wilmington, DE
02.2020 - 08.2022
- Evaluated staff productivity, increasing consult metrics from May 2020: Active 19.4%/Scheduled 26.2% to September 2020: Active 59%/Scheduled 49.9%, surpassing national averages.
- Developed comprehensive employee orientation program, incorporating competency assessments and mentorship evaluations.
- Oversaw inaugural orientation group, addressing needs and refining evaluations based on participant feedback.
- Implemented strategies that improved operational efficiency and effectiveness.
Intensive Care Unit Nurse Manager
Wilmington VA Medical Center
Wilmington, DE
02.2019 - 02.2020
- Reorganized team roles to address staffing shortages, achieving NHPPD of 15.4 and approval of 14 FTEEs.
- Identified quality improvement opportunities, implementing evidence-based practices for patient safety and flow.
- Addressed NDNQI quality initiatives, reducing department fall rates, HAPIs, CAUTIs, VAPs, medication errors, and failure to rescue incidents.
- Increased QI/PI documentation rates from 13% to 83.33% in BCMA medication administration and pain management within three months.
Director of ICU/Telemetry/Medical-Surgical Units
The Memorial Hospital of Salem County
Salem, NJ
07.2017 - 01.2019
- Ensured adherence to regulations, policies, and procedures across all operations.
- Streamlined operations and workflows, enhancing profit margins through competitive vendor negotiations.
- Analyzed operational data to identify trends and inform strategic initiatives for improvement.
- Coordinated interdepartmental resources to maximize overall productivity.
Specialty Clinical Manager/Associate Clinical Director
Cooper University Health Care
Camden, NJ
01.2017 - 07.2017
- Directed implementation and daily operations of PACU and perioperative units.
- Optimized surgical throughput through strategic performance improvement initiatives.
- Coordinated interdepartmental activities to enhance quality and efficiency of patient care.
- Established peer-reviewed processes to promote cost-effective departmental teamwork.
Nurse Manager/Critical Care Transport Team
A.I. DuPont Hospital for Children
Wilmington, DE
03.2014 - 06.2016
- Oversaw transport and flight operations for Critical Care Ground/Flight Team.
- Managed the configuration of 50 FTEs, including RNs, EMTs, and communication dispatchers.
- Implemented data-driven strategies to optimize resource utilization and enhance patient outcomes.
- Monitored quality assurance activities to uphold compliance with care standards.
RN/ANM: ICU/ED/CRITICAL CARE TRANSPORT/FLIGHT/PACU
St. Francis Hospital/Nemours Children's Hospital
Philadelphia, PA
11.1987 - 03.2014
- Handled permanent and travel assignments across ED, ICU, Critical Care, Ground/Flight Transport, and PACU.
- Managed complex cases with multiple diagnoses and treatment plans.
- Executed timely interventions in response to life-threatening situations.
Education
Doctor of Nursing Practice - Healthcare Systems Leadership
Chamberlain University
Downers Grove, ILMaster of Science in Nursing - Nursing Management And Executive Leadership
Brookline College
Phoenix, AZBachelor of Science in Nursing - Nursing
South University
Savannah, GAAssociate of Applied Science - Nursing
Delaware Technical & Community College
Newark, DelawareSkills
- Basic life support (BLS)
Certification
- Currently licensed as a Professional Registered Nurse in NJ, DE, PA, MA, and MD.
Timeline
Nurse Recruiter
Coatesville VA Medical Center
08.2023 - 02.2025
Nurse Manager-Office of Community Care
Wilmington VA Medical Center
02.2020 - 08.2022
Intensive Care Unit Nurse Manager
Wilmington VA Medical Center
02.2019 - 02.2020
Director of ICU/Telemetry/Medical-Surgical Units
The Memorial Hospital of Salem County
07.2017 - 01.2019
Specialty Clinical Manager/Associate Clinical Director
Cooper University Health Care
01.2017 - 07.2017
Nurse Manager/Critical Care Transport Team
A.I. DuPont Hospital for Children
03.2014 - 06.2016
RN/ANM: ICU/ED/CRITICAL CARE TRANSPORT/FLIGHT/PACU
St. Francis Hospital/Nemours Children's Hospital
11.1987 - 03.2014
Doctor of Nursing Practice - Healthcare Systems Leadership
Chamberlain University
Master of Science in Nursing - Nursing Management And Executive Leadership
Brookline College
Bachelor of Science in Nursing - Nursing
South University
Associate of Applied Science - Nursing
Delaware Technical & Community College
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