Microsoft Office Suite
Courtney Walton
Volunteer Management Consultant
Queen Creek,United States
Summary
Volunteer Coordinator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Hospice Volunteer Coordinator
Traditions Health
Scottsdale, United States
11.2017 - Current
- Assisted care team with administrative requirements of treatment delivery.
- Made home visits to patients outside of medical facilities to offer additional support.
- Ran errands for patients to collect or purchase needed items.
- Went above and beyond to help patients without local friends or families handle day-to-day needs.
- Offered patients emotional and social support by listening, reading and playing non-strenuous games.
- Recruited, hired and trained all volunteers, providing direct supervision, ongoing staff development and continuing education to employees.
- Motivated and supervised 40+ volunteers in delivering quality patient care.
- Supported families through difficult transitions and answered questions
Memory Care Director
Brookdale Senior Living Facility
Chandler, AZ
03.2015 - 11.2021
- Conducted tours of facility to prospective residents and families.
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
- Recruited and hired highly talented individuals bringing great skills and passion to work.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Direct day-to-day administrative and operational functions for 40-bed facility, providing guidance and leadership to over 60 employees across more than 3 departments
Activities Director
Sierra Del Sol
Tucson, AZ
02.2015 - 09.2016
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
- Engaged residents through events, small groups and personal attention.
- Scheduled movies, entertainment and other special events.
- Provided respectful mobility assistance to individuals needing extra support.
- Coordinated off-site activities and accompanied residents throughout excursions.
- Evaluated supplies and requested purchases to meet activity plans.
- Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Stretched minimum annual budget of $4,000 to cover planned activities through creative use of resources
Education
Bachelor of Science - Business Administration And Management
DeVry University
Downers Grove, IL 01.2018 - Current
Skills
Hiring and recruitment
undefinedAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 40+staff members.
- Collaborated with team of 4 in the development of plan of care.
- Achieved 5% cost savings through effectively recruiting and retaining volunteers.
- Designed a company-wide safety awareness program, resulting in a 1% reduction in turnover for volunteers.
- Saved the company $6,000 over 4 years by implementing a successful productivity improvement plan for volunteers.
Software
Homecare Home Base
Kinners Wellsky
Point Click Care
Certification
Assisted Living Facility Manager Training
Timeline
Project Management
12-2021
Bachelor of Science - Business Administration And Management
DeVry University
01.2018 - Current
Hospice Volunteer Coordinator
Traditions Health
11.2017 - Current
Memory Care Director
Brookdale Senior Living Facility
03.2015 - 11.2021
Assisted Living Facility Manager Training
03-2015
Activities Director
Sierra Del Sol
02.2015 - 09.2016
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