Courtney Fyffe
Lexington,KY
Summary
Industry Operations Investigator with over 10 years of experience working with diverse populations. Effective at managing difficult persons and situations. Well educated on state and federal laws, court procedures and underlying social issues that contribute to crime. Excellent communication and interpersonal skills. Remains calm under pressure and creative problem solver. Seasoned professional in investigations, case management, and field supervision.
Overview
8
8
years of professional experience
Work History
Industry Operations Investigator
Department Of Justice, ATF
2021.07 - Current
- Utilized knowledge of investigative techniques and skills to conduct investigations for the Bureau of Alcohol Tobacco Firearms and Explosives, as well as the U.S. Attorney's Office. Investigations required interviewing defendants, offenders, their families, significant others, friends, employers, and other collateral sources. Conducted criminal history investigations and updated investigations for new criminal conduct and/or other allegations of noncompliance. Conducted investigations regarding employment, sources and legitimacy of income, lifestyle and associates to assess risk in the community and compliance with policy and procedures per ATF.
- Screened applicant referrals and completed preliminary interviews.
- Interpreted the application of policies, procedures and statutes having utilized Gun Control Act, National Firearms Act, Arms Export Control Act, Organized Crime Control Act of 1970 and other Federal Firearms and Explosives laws and regulations.
- Conducted high-risk, sensitive investigations utilizing National Criminal Information Network (NCIC), National Integrated Ballistics Information Network (NIBIN), CLEAR, Beacon, ACCURINT and local databases to conduct criminal record checks. Prepared application reports with recommendation to the Federal Firearms and Federal Explosives Licensing Centers.
- Utilized strong interpersonal communication skills with Federal Firearms Applicants, Federal Explosives Applicants, their families and friends, and other organizations to include the FBI, U.S Attorney's Office, and other Federal and State law enforcement agencies.
- Organized and prioritized work schedule with a proven ability to work under pressure and with short deadlines to compile and summarize information for investigative reports.
- Skilled in discerning deception.
- Assessed the risks of Federal Firearm Licensees and Federal Explosive Licensees and developed report of investigations.
- Counseled Federal Firearms Applicant, Federal Explosives Applicant and Licensees to maintain compliance with all laws and regulations governing their license issues by ATF.
- Conducted full compliance investigations at business premises, home visits, employment visits, and known associate visits.
- Obtained video footage and audio from security surveillance to provide as evidence to the U.S. Attorney's Office.
- Testified in court regarding factual findings and as a Subject Matter Expert in Firearms and Explosives.
- Skilled in Advanced Interviewing Techniques per the Department of Justice Specialized Training Program.
- Provided intelligence support in sensitive criminal investigations.
- Led industry-wide firearms seminars for commercial licensees and representatives, such as Glock, Smith and Wesson, Taurus, and Range USA. Informed Licensees of updated policies, procedures and Federal law.
Cook Supervisor ( Cook Foreman)
Department Of Justice, Federal Bureau Of Prisons
2020.10 - 2021.07
- Mentored junior correctional officers, sharing best practices in effective inmate management strategies.
- Facilitated communication between inmates and their families, ensuring compliance with visitation policies and procedures.
- Enhanced inmate rehabilitation by implementing evidence-based programming and support services.
- Provided supervision and instruction to 60-100 inmate workers who are assigned the duties of cooks, butchers, bakers, dining and dish workers, vegetable preparation workers, and pot and pan washers.
- Continually trained the inmate workers in order to update their knowledge in all phases of production, presentation, and sanitation of food items.
- Oversaw the receiving, storing, and issue of all food and non-food items for the entire Institution.
- Responsible for security operations such as key control, yeast control, knife and blade control, inmate accountability and conducts routine contraband searches throughout the work area.
- Served as a Member of the Evidence Recovery Team.
- Trained and qualified in Armed Escort Techniques.
Senior Correctional Officer
Department Of Justice, Federal Bureau Of Prisons
2019.11 - 2020.10
- Maintained accurate records of all interactions with inmates in accordance with departmental guidelines on documentation standards.
- Responded swiftly to medical emergencies within the institution, providing first aid care while awaiting professional assistance when necessary.
- Provided crisis intervention during emergencies, utilizing de-escalation techniques to maintain a calm environment.
- Reduced instances of inmate misconduct by enforcing strict adherence to facility rules and regulations.
- Maintained safety and security within the correctional facility through diligent monitoring and supervision of inmates.
- Mentored junior correctional officers, sharing best practices in effective inmate management strategies.
- Facilitated communication between inmates and their families, ensuring compliance with visitation policies and procedures.
- Enhanced inmate rehabilitation by implementing evidence-based programming and support services.
- Assisted in coordinating transportation arrangements for court appearances, medical appointments, and inter-facility transfers for inmates.
- Promoted a culture of inclusivity by treating all staff, inmates, and visitors with dignity and respect, regardless of race, religion, or gender identity.
- Conducted investigations into alleged incidents of inmate misconduct, gathering evidence to inform disciplinary decisions made by administrative staff.
- Led training programs for newly hired correctional officers, emphasizing safety protocols and proper use of restraint equipment.
- Managed inmate work assignments, ensuring productive utilization of labor resources within the correctional facility.
- Administered scheduled and random drug tests per policy requirements.
- Assisted in the development of institutional policies that promoted fairness, consistency, and respect among staff and inmates alike.
- Collaborated with multidisciplinary teams to develop individualized treatment plans for inmates, promoting successful reintegration into society.
- Served as a member of the Armed Escort Team for High Security Level inmates.
- Served as a member of the Evidence Recovery Team.
Child Protective Services Investigator
Department Of Community Based Services
2018.05 - 2019.11
- Screening calls and reports of child abuse and neglect and logging case details.
- Investigating claims of neglect and abuse by conducting interviews, inspections, and monitoring suspects.
- Documenting all findings and generating case reports.
- Reporting instances of neglect, abuse, and abandonment to law enforcement or the relevant child protective service.
- Assisting in relocating victims to safe homes or institutions.
- Collaborating with social workers, psychologists, lawyers, and law enforcement officers to develop support and intervention strategies.
- Performing follow-up investigations of cases and conducting abuse risk and safety assessments.
- Updating and maintaining all victim and offender databases.
- Testifying in court and presenting all evidence and investigative documents.
Correctional Officer
Department Of Justice, Federal Bureau Of Prisons
2016.07 - 2018.05
- Maintained custody, care and control of inmates at all times throughout scheduled shift.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions. Enforced institutional rules.
- Maintained institutional security by conducting rounds, counts and inspections.
- Maintained daily log of events and mandated incident reports due to infractions per DOJ policy.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched housing units, common areas and cells of inmates to identify and confiscate contraband and other prohibited items.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Served as a member of the Evidence Recovery Team.
Education
Bachelor of Arts - Sociology
Morehead State University
Morehead, KY05.2015
Skills
- Interviewing and intake procedures
- Case management, documentation, investigations and report writing
- Risk and needs assessments, de-escalation and crisis intervention
- Proficient in Microsoft Word, Excell, PowerPoint and Outlook.
Timeline
Industry Operations Investigator
Department Of Justice, ATF
2021.07 - Current
Cook Supervisor ( Cook Foreman)
Department Of Justice, Federal Bureau Of Prisons
2020.10 - 2021.07
Senior Correctional Officer
Department Of Justice, Federal Bureau Of Prisons
2019.11 - 2020.10
Child Protective Services Investigator
Department Of Community Based Services
2018.05 - 2019.11
Correctional Officer
Department Of Justice, Federal Bureau Of Prisons
2016.07 - 2018.05
Bachelor of Arts - Sociology
Morehead State University
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