Courtney I Morgan
Henderson,NC
Summary
Dynamic professional with a proven track record at Ardagh Group, skilled in emergency response and incident reporting. Adept at enhancing operational efficiency through disciplined training and behavior management. Recognized for implementing corrective actions that improved product quality and fostered a collaborative work environment. Committed to achieving excellence in all endeavors.
Overview
13
13
years of professional experience
Work History
Line Monitor
Ardagh Group
Henderson, NC
05.2022 - 05.2025
- Monitored production processes to ensure compliance with safety and quality standards.
- Conducted routine inspections of equipment, identifying maintenance needs to improve operational efficiency.
- Trained new team members on procedures and safety protocols, fostering a collaborative work environment.
- Documented process deviations and implemented corrective actions to enhance product quality.
- Collaborated with cross-functional teams to troubleshoot issues and optimize production schedules.
- Participated in quality improvement initiatives aimed at enhancing patient safety and satisfaction within the facility.
Warehouse Forklift Operator
Variety Wholesalers Inc.
Henderson, NC
02.2021 - 06.2022
- Operated forklifts to transport materials safely throughout warehouse.
- Conducted regular inspections of equipment to ensure safety and functionality.
- Assisted in inventory management by accurately tracking stock levels using warehouse management system.
- Collaborated with team members to optimize workflow and increase operational efficiency.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
Sales Associate
Shoe Department
Henderson, NC
03.2021 - 05.2022
- Enhanced customer experience by providing personalized product recommendations and addressing inquiries effectively.
- Managed inventory levels, ensuring product availability and timely restocking of merchandise.
- Resolved customer complaints quickly, maintaining high satisfaction levels and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Assembly Line Production Worker
AWNC
Durham, NC
08.2019 - 01.2021
- Operated assembly line machinery to ensure efficient production flow.
- Inspected products for quality assurance, identifying defects and ensuring compliance with standards.
- Collaborated with team members to streamline processes and enhance productivity on the assembly line.
- Trained new employees on operational procedures and safety protocols within the production environment.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
Inventory Technician/Forklift Operator
Revlon
Oxford, NC
04.2017 - 08.2019
- Managed inventory control processes to ensure accurate stock levels and minimize discrepancies.
- Coordinated regular cycle counts and reconciled variances to maintain data integrity.
- Implemented best practices for inventory management, enhancing efficiency of storage systems.
- Trained new team members on inventory procedures, fostering a collaborative work environment.
- Resolved discrepancies between physical stock levels and recorded quantities through diligent research and problem-solving skills.
- Analyzed inventory trends to identify areas for improvement and optimize stock turnover rates.
Habilitation Technician
RHA Health Services LLC
Creedmoor, NC
01.2016 - 03.2018
- Assisted clients with daily living activities, promoting independence and improving quality of life.
- Developed individualized care plans based on client assessments and progress evaluations.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients' needs.
- Implemented therapeutic interventions to enhance social skills and behavioral management.
- Instructed and reinforced target outcomes to help individuals achieve goals.
- Transported residents to and from appointments and other activities to encourage mobility.
- Recorded participant behavior and methods to alleviate barriers and progress toward goals.
- Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living.
Habilitation Technician
Skills Creation
Durham, NC
03.2012 - 09.2015
- Monitored client progress, documenting changes and communicating findings to healthcare professionals.
- Trained new staff on best practices in client care and safety protocols.
- Advocated for client rights, ensuring access to necessary resources and services.
- Evaluated program effectiveness, recommending adjustments to improve service delivery outcomes.
- Noted client responses and results to facilitate interventions and assessment through proper documentation.
- Recognized emergency situations and implemented appropriate procedures to comply with safety rules and regulations.
- Offered instructions to help individuals learn, retain or improve competencies for maximal functioning.
Education
High School Diploma -
J.F. Webb High School
Oxford06-2010
Skills
- Emergency response
- Discipline
- Incident reporting
- Behavior management
Timeline
Line Monitor
Ardagh Group
05.2022 - 05.2025
Sales Associate
Shoe Department
03.2021 - 05.2022
Warehouse Forklift Operator
Variety Wholesalers Inc.
02.2021 - 06.2022
Assembly Line Production Worker
AWNC
08.2019 - 01.2021
Inventory Technician/Forklift Operator
Revlon
04.2017 - 08.2019
Habilitation Technician
RHA Health Services LLC
01.2016 - 03.2018
Habilitation Technician
Skills Creation
03.2012 - 09.2015
High School Diploma -
J.F. Webb High School