Courtney J Cuellar
Administration
Chimayo
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Solid experience maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Los Alamos National Laboratory
12.2022 - Current
- Organized files, entered data, and other clerical work.
- Distribute office mail and recorded shipments as needed.
- Restocked and ordered supplies.
- Used spreadsheets and databases to track, analyze, and report data.
- Provided accurate and timely orders to meet service standards.
- Management workflow optimization through meeting and conference call scheduling.
- Built and maintained excellent employee relationships by responding quickly to inquiries and doing more to accommodate requests.
- Recommendations to improve accuracy, efficiency, and service quality.
- Use forms, reports, logs, and records to promptly document for multiple managers.
- Worked to improve daily operations, communications, record keeping, and data entry.
- Implemented administrative processes to boost performance and accuracy.
- Student Liaison, POC for all student interns within my division, creating student pipeline for division.
- Scheduling all interviews within the division and coordinating travel for applicants onsite visits to LANL.
- Assisted Special Operations Manager in reviewing contract candidates and tracking information through spreadsheets.
- Worked with the Special Operations Manager to hold weekly resume review meetings with division managers.
- Assisted with tracking and updating the conduct of engineering assignment lists for engineers
- Assisted CWF management with tracking IM actions.
- Provide monthly emails regarding upcoming SHR's and VSSA's for CWF facilities.
- Volunteered to help with special projects of varying degrees of difficulty.
- · Assisted as the POC for a Vital Safety System Assessment with the NNSA, requested and providing documents as directed by the NNSA Assessment Team, scheduling walkdown, and interviews.
- Conference room custodian
- Assisted with DISC workshops for all groups within PFE.
- Assist with scheduling weekly Division and Deputy Division leader group meetings.
- Experienced purchase card holder for LANL.
- Proper handling of PII.
Secretary/Scheduler
Diabetic Ed, Presbyterian Medical Group
08.2020 - 12.2022
- Email and other correspondence were answered to improve business processes.
- Received calls on multi-line system with enthusiasm.
- Made appointments and called clients.
- Provided departmental administrative support while daily scheduling.
- Assisted patients with product and service information and interoffice correspondence.
- Data entered into system and patient contacts updated to maintain records.
- Routed documents, captured messages, and managed incoming and outgoing mail for paper and electronic filing systems.
- Identified and suggested process changes to improve accuracy, efficiency, and service.
- Maintaining detailed administrative processes and procedures for efficiency and accuracy.
- Used software to prepare documents, reports, and presentations.
- Scheduled office meetings and client appointments for staff teams.
- Provided clerical support to the companies employees.
Compounding/Hazardous Pharmacy Technician
Presbyterian SFMC
08.2020 - 12.2022
- Pharmaceutical compounding for inpatients and outpatients.
- Followed standard procedures to count, measure, and compound medications.
- Submitted patient prescriptions to internal system.
Communicated with patients to gather prescription and medical information, and arrange pharmacist consultations. - Keep accurate records by stocking, labeling, and inventorying medication.
- Properly stored, registered, and recorded controlled drugs.
- Clinicians advised patients on medication dosage and side effects.
- Set up prescription labels and checked dosage, side effects, interactions, and refill instructions.
- Accurately calculated dosage, filled prescriptions, and labeled them.
- Developed and implemented improvements to pharmacy organization system.
Pharmacy Lead Technician
CVS Pharmacy
05.2016 - 08.2020
- Assisted pharmacists with difficult prescriptions and customer inquiries to improve efficiency.
- Updated patient profiles with medications and insurance information.
- Contacted insurance companies to process claims, resolve issues, and reconcile payments.
- Supported customers in-person and over the phone with ordering, navigating, and finding items.
- Fixed third-party billing, computer, and customer service issues.
- Planned, scheduled, and delegated daily work to team of employees.
- Properly stored, registered, and recorded controlled drugs.
- Received customer co-payments or full payments.
- Received and answered customer and healthcare provider calls.
- Complied with HIPAA regulations by updating patient records, prescriptions, and data.
- Accurately calculated dosage, filled prescriptions, and labeled them.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Oversaw pharmacy opening and closing.
- Precision, efficiency, and service quality were prioritized in pharmacy operations.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Inventory Specialist
CVS Pharmacy
05.2016 - 08.2020
- Maintaining accurate and up-to-date records with latest data prevented processing and delivery errors.
- Routine Inventory checks.
- Information, shortages, and discrepancies were recorded to maintain accuracy.
- Helped process new inventory and dispose of old items to keep products fresh.
- Established inventory control and management protocols to streamline internal processes.
- Implemented precise stock tracking and management systems.
- Implemented inventory management strategies to boost stock flow.
- Used sales trends and customer demand to budget and forecast inventory.
- Prepared materials for shipment by packing, labeling, and mailing.
- Created inventory reports for management to track inventory levels.
Home Nursing Assistant
Case Management
03.2015 - 05.2016
- Facilitated disabled clients' independence and well-being.
- As directed by doctor, administered medication.
- Tracked progress and recorded patient health status changes for care team.
- Helped patients with limited mobility with daily tasks and assisted with self-care.
- Cared for patients throughout life, considering aging, development, and culture.
- Followed licensed nurses' medication and treatment orders.
Nursing Assistant
Mi Via
09.2013 - 01.2015
- Monitored patient temperature, blood pressure, and sugar.
- Assessed and treated emergency and routine paging needs immediately.
- Monitored patients for medical issues like bruises or open wounds.
- Provided healthcare staff with patient data to improve treatment planning and delivery.
- Reported unsafe conditions to maintain safety.
- Assisted patients with bathing, grooming, and hygiene.
Clinical Lab Assistant
Tricore Reference Laboratories
03.2012 - 09.2013
- Consulting outside experts on tests and results.
- Take accurate, aseptic blood and tissue samples.
- Used data analysis to identify and report lab results.
- Protected staff and testing results by controlling workplace hazards.
- Establish, maintain, and verify lab equipment sterility.
- Front line strategies to meet customer needs and resolve issues kept patients happy.
- Applied Good Laboratory Practice to daily and special products.
Certified Phlebotomist
Phlebotomists, S.E.D Laboratory
05.2010 - 02.2012
- Collecting blood samples with vacutainer tubes, tourniquets, syringes, butterfly and straight needles.
- Identified discrepancies between blood and specimen collection orders and nursing station logs to nurses and physicians.
- Spoke with patient to gather lab data, reduce anxiety, and improve cooperation.
- Audited patient records for accuracy and completeness.
- Safeguarded patients with infection control, sharps disposal, and bio-hazardous waste disposal.
- Nurtured trust and camaraderie with patients, staff, and clinical staff.
- Maintained current knowledge of new technologies and procedures through continuing education.
- Answered patient questions about collection procedures.
Assistant Store Manager
Kiva Juice
06.2007 - 05.2010
- Overseeing opening and closing procedures and suggesting efficiency improvements.
- Prepared weekly work schedules for business and vacation requests.
- Managing credit, debit, and cash payments.
- Audited financial data and inventory to meet budget.
- Quickly answering customer service questions kept relationships strong.
- Conducted interviews, hired, and trained employees on company policies.
- Rotating displays promoted new products.
- Registered daily revenue by reconciling sales.
- Aided lower-level staff with difficult clients and provided excellent service.
- Calculated daily cash losses, inventory shrinkage, and drive-off.
- Considering customer traffic and employee strengths when scheduling shifts.
Education
Certification : Pharmacy National And State Certification - Pharmacy
Santa Fe College
Santa Fe 05.2015 - 2016.02
Certified Phlebotomy License - Phlebotomy
Central New Mex
Albuquerque, NM 01.2010 - 2010.05
High School Diploma - Required
Cibola
Albuquerque, NM 08.2004 - 2008.05
Associate of Applied Science - Business Administration
University of New Mexico
Los Alamos08.2026
Skills
Extenstive problem solving
Process optimization
Microsoft Work
Microsoft Excel
Time management
Additional Information
I have a high level of expertise with Microsoft applications and excellent computing skills.
Timeline
Administrative Assistant
Los Alamos National Laboratory
12.2022 - Current
Compounding/Hazardous Pharmacy Technician
Presbyterian SFMC
08.2020 - 12.2022
Secretary/Scheduler
Diabetic Ed, Presbyterian Medical Group
08.2020 - 12.2022
Pharmacy Lead Technician
CVS Pharmacy
05.2016 - 08.2020
Inventory Specialist
CVS Pharmacy
05.2016 - 08.2020
Certification : Pharmacy National And State Certification - Pharmacy
Santa Fe College
05.2015 - 2016.02
Home Nursing Assistant
Case Management
03.2015 - 05.2016
Nursing Assistant
Mi Via
09.2013 - 01.2015
Clinical Lab Assistant
Tricore Reference Laboratories
03.2012 - 09.2013
Certified Phlebotomist
Phlebotomists, S.E.D Laboratory
05.2010 - 02.2012
Certified Phlebotomy License - Phlebotomy
Central New Mex
01.2010 - 2010.05
Assistant Store Manager
Kiva Juice
06.2007 - 05.2010
High School Diploma - Required
Cibola
08.2004 - 2008.05
Associate of Applied Science - Business Administration
University of New Mexico
Similar Profiles
Jesus MondragonJesus Mondragon
Team Leader/First Line Supervisor - ADS-BADS at Los Alamos National LaboratoryTeam Leader/First Line Supervisor - ADS-BADS at Los Alamos National Laboratory
Erick AcevedoErick Acevedo
Research Tech at Los Alamos National LaboratoryResearch Tech at Los Alamos National Laboratory
Santiago A. RomeroSantiago A. Romero
Research Technician at Los Alamos National LaboratoryResearch Technician at Los Alamos National Laboratory